search

glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
4.36k stars 1.3k forks source link

Email is not sent to mentioned user. #12313

Closed auguzsto closed 2 years ago

auguzsto commented 2 years ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.2

Bug description

Sorry for the bad English. When mentioning user, glpi creates the email in the queue but it is not sent. Even forcing the send, it still remains in the queue. When trying to solve this problem, I noticed that in the recipient field of this email file, instead of the mentioned user's email, there is his id.

User mention image. Sem título

Image of the email in the queue. Sem título

Image of the generated email document. Sem título

Relevant log output

No response

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

Instruções de instalação e configuração
GLPI 10.0.2 ( => /var/www/html)
Installation mode: TARBALL
Current language:pt_BR
Server
 
Operating system: Linux ncsglpi 5.10.0-13-amd64 #1 SMP Debian 5.10.106-1 (2022-03-17) x86_64
PHP 7.4.30 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bz2, calendar, ctype,
    curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd,
    openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml,
    xmlreader, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="50M" 
Software: Apache/2.4.54 (Debian) (Apache/2.4.54 (Debian) Server at chamado Port 80
)
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36
Server Software: Debian 11
    Server Version: 10.5.15-MariaDB-0+deb11u1
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: root@localhost/glpi
    Host info: Localhost via UNIX socket

PHP version (7.4.30) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.5.15) is supported.
The log file has been created successfully.
Write access to /var/www/html/files/_cache has been validated.
Write access to /var/www/html/config has been validated.
Write access to /var/www/html/files/_cron has been validated.
Write access to /var/www/html/files has been validated.
Write access to /var/www/html/files/_dumps has been validated.
Write access to /var/www/html/files/_graphs has been validated.
Write access to /var/www/html/files/_lock has been validated.
Write access to /var/www/html/files/_pictures has been validated.
Write access to /var/www/html/files/_plugins has been validated.
Write access to /var/www/html/files/_rss has been validated.
Write access to /var/www/html/files/_sessions has been validated.
Write access to /var/www/html/files/_tmp has been validated.
Write access to /var/www/html/files/_uploads has been validated.
Web access to files directory is protected
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/html/marketplace has been validated.
Timezones seems not loaded, see https://glpi-install.readthedocs.io/en/latest/timezones.html.
GLPI constants
 
GLPI_ROOT: /var/www/html
GLPI_CONFIG_DIR: /var/www/html/config
GLPI_VAR_DIR: /var/www/html/files
GLPI_MARKETPLACE_DIR: /var/www/html/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_USE_IDOR_CHECK: 1
GLPI_IDOR_EXPIRES: 7200
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: 
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1
GLPI_USER_AGENT_EXTRA_COMMENTS: 
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: 1
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_CENTRAL_WARNINGS: 1
GLPI_DOC_DIR: /var/www/html/files
GLPI_CACHE_DIR: /var/www/html/files/_cache
GLPI_CRON_DIR: /var/www/html/files/_cron
GLPI_DUMP_DIR: /var/www/html/files/_dumps
GLPI_GRAPH_DIR: /var/www/html/files/_graphs
GLPI_LOCAL_I18N_DIR: /var/www/html/files/_locales
GLPI_LOCK_DIR: /var/www/html/files/_lock
GLPI_LOG_DIR: /var/www/html/files/_log
GLPI_PICTURE_DIR: /var/www/html/files/_pictures
GLPI_PLUGIN_DOC_DIR: /var/www/html/files/_plugins
GLPI_RSS_DIR: /var/www/html/files/_rss
GLPI_SESSION_DIR: /var/www/html/files/_sessions
GLPI_TMP_DIR: /var/www/html/files/_tmp
GLPI_UPLOAD_DIR: /var/www/html/files/_uploads
GLPI_INVENTORY_DIR: /var/www/html/files/_inventories
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: /var/www/html/locales
GLPI_VERSION: 10.0.2
GLPI_SCHEMA_VERSION: 10.0.2
GLPI_MARKETPLACE_PRERELEASES: 
GLPI_MIN_PHP: 7.4.0
GLPI_MAX_PHP: 8.2.0
GLPI_YEAR: 2022
Libraries
 
htmlawed/htmlawed version 1.2.6 in (/var/www/html/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/var/www/html/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/html/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.4.4 in (/var/www/html/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/html/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/html/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/html/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/html/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/html/vendor/sabre/http/lib)
sabre/uri in (/var/www/html/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/html/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/html/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/html/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/html/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/html/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/html/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/html/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/html/vendor/symfony/console)
scssphp/scssphp in (/var/www/html/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/html/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/html/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/html/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/var/www/html/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/var/www/html/vendor/ramsey/uuid/src)
psr/log in (/var/www/html/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/html/vendor/psr/simple-cache/src)
psr/cache in (/var/www/html/vendor/psr/cache/src)
league/csv in (/var/www/html/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/html/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/html/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/html/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/html/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/html/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/html/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/html/vendor/symfony/cache)
html2text/html2text in (/var/www/html/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/html/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/html/vendor/symfony/dom-crawler)
twig/twig in (/var/www/html/vendor/twig/twig/src)
twig/string-extra in (/var/www/html/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 in (/var/www/html/vendor/symfony/polyfill-php80)
symfony/polyfill-php81 in (/var/www/html/vendor/symfony/polyfill-php81)
LDAP directories
 
Server: 'local', Port: '389', BaseDN: 'dc=local,dc=LOCAL', Connection filter:
        '(&(objectClass=user)(objectCategory=person))', RootDN: 'glpi@local', Use TLS: none
SQL replicas
 
Not active
Notifications
 
Way of sending emails: SMTP+SSL (chamado@local.com@email-ssl.com.br)
Plugins list
 
    printercounters      Name: Contadores de impressora       Version: 2.0.0      State: Not installed                           
        Install Method: Marketplace
    addressing           Name: Endereçamento IP               Version: 3.0.0      State: Error / to clean                        
        Install Method: Manual
    genericobject        Name: Gerenciamento de objetos       Version: 2.12.0     State: Error / to clean                        
        Install Method: Manual
    glpiinventory        Name: GLPI Inventory                 Version: 1.0.3      State: Enabled                                 
        Install Method: Marketplace
    releases             Name: Liberações                     Version: 2.0.3      State: Not installed                           
        Install Method: Marketplace
    mailanalyzer         Name: Mail Analyzer                  Version: 3.0.0      State: Enabled                                 
        Install Method: Marketplace
    mreporting           Name: Mais Relatórios                Version: 1.8.0      State: Error / to clean                        
        Install Method: Manual
    satisfaction         Name: Mais satisfação                Version: 1.6.0      State: Enabled                                 
        Install Method: Marketplace
    oauthimap            Name: Oauth IMAP                     Version: 1.4.0      State: Error / to clean                        
        Install Method: Manual
    additionalalerts     Name: Outros alertas                 Version: 2.4.0      State: Error / to clean                        
        Install Method: Manual
    vizir                Name: Vizir                          Version: 1.1.1      State: Not installed                           
        Install Method: Marketplace
    webresources         Name: Web Resources                  Version: 2.0.0      State: Error / to clean                        
        Install Method: Manual

Anything else?

No response

cconard96 commented 2 years ago

I am not able to recreate the issue.

I mentioned a user with an email set in their profile and the email notification was sent to the queue with the recipient email set properly. I mentioned a user without an email set and the email notification was not triggered.

auguzsto commented 2 years ago

image My template's recipient is defined like this. Can be it? User who mentioned

auguzsto commented 2 years ago

Redo all the configuration mentioned and apparently it worked perfectly again. Thanks.