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GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
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Error 500 when use the api for add rule cirteria or add rule action #12425

Closed nightwolf-1 closed 2 years ago

nightwolf-1 commented 2 years ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.2

Bug description

I use insomnia tool for try the request

API gen a 500 error code when i use post request for add a rule criteria or a rule action. But in glpi web GUI the rules appear and works

Relevant log output

No response

Page URL

https://x/glpi/apirest.php/RuleCriteria/ or https://x/glpi/apirest.php/RuleAction/

Steps To reproduce

  1. Active api with the GUI
  2. Allow connexion with id
  3. Change the url api to https://x/glpi/apirest.php
  4. Add a API client
  5. Use insominia for init connexion and get the token
  6. Add rule import entity with the api
    • method: POST
    • link: https://x/glpi/apirest.php/RuleImportEntity
    • json param: {"input": {"name":"DATA","description":"Ajoute automatiquement les éléments remonté par l'agent glpi dans l'entité DATA","ranking":1,"comment":""}}
    • header: Session-Token , Content-Type: application/json
    • status: 201 Created
  7. Add rule Criteria
  8. Add rule RuleAction
    • method: POST
    • link: https://x/glpi/apirest.php/RuleAction/
    • json param: {"input": {"rules_id":137,"action_type": "assign","field": "entities_id","value":0}}
    • status: 500 internal server error

Your GLPI setup information

Informations sur le système, l'installation et la configuration

GLPI 10.0.2 (/glpi => /opt/glpi) Installation mode: TARBALL Current language:fr_FR

Server

Operating system: Linux vm-data-glpi-v10.exemple.com 5.14.0-70.17.1.el9_0.x86_64 #1 SMP PREEMPT Wed Jul 13 18:23:04 UTC 2022 x86_64 PHP 8.1.9 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, shmop, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.51 (Rocky Linux) OpenSSL/3.0.1 () Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.0.0 Safari/537.36 Server Software: MariaDB Server Server Version: 10.7.3-MariaDB Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: glpi@mysqlpx.exemple.com/glpi_v10 Host info: mysqlpx.exemple.com via TCP/IP

PHP version (8.1.9) is supported.PHP version (8.1.9) is supported. Sessions configuration is OK.Sessions configuration is OK. Allocated memory is sufficient.Allocated memory is sufficient. mysqli extension is installed.mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml.Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed.curl extension is installed. gd extension is installed.gd extension is installed. intl extension is installed.intl extension is installed. libxml extension is installed.libxml extension is installed. zlib extension is installed.zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.7.3) is supported.Database engine version (10.7.3) is supported. The log file could not be created in /opt/glpi/files/_log.The log file could not be created in /opt/glpi/files/_log. Write access to /opt/glpi/files/_cache has been validated. Write access to /opt/glpi/config has been validated. Write access to /opt/glpi/files/_cron has been validated. Write access to /opt/glpi/files has been validated. Write access to /opt/glpi/files/_dumps has been validated. Write access to /opt/glpi/files/_graphs has been validated. Write access to /opt/glpi/files/_lock has been validated. Write access to /opt/glpi/files/_pictures has been validated. Write access to /opt/glpi/files/_plugins has been validated. Write access to /opt/glpi/files/_rss has been validated. Write access to /opt/glpi/files/_sessions has been validated. Write access to /opt/glpi/files/_tmp has been validated. Write access to /opt/glpi/files/_uploads has been validated.Write access to /opt/glpi/files/_cache has been validated. Write access to /opt/glpi/config has been validated. Write access to /opt/glpi/files/_cron has been validated. Write access to /opt/glpi/files has been validated. Write access to /opt/glpi/files/_dumps has been validated. Write access to /opt/glpi/files/_graphs has been validated. Write access to /opt/glpi/files/_lock has been validated. Write access to /opt/glpi/files/_pictures has been validated. Write access to /opt/glpi/files/_plugins has been validated. Write access to /opt/glpi/files/_rss has been validated. Write access to /opt/glpi/files/_sessions has been validated. Write access to /opt/glpi/files/_tmp has been validated. Write access to /opt/glpi/files/_uploads has been validated. Web access to the files directory should not be allowed Check the .htaccess file and the web server configuration.Web access to the files directory should not be allowed Check the .htaccess file and the web server configuration. For security reasons, SELinux mode should be Enforcing.For security reasons, SELinux mode should be Enforcing. exif extension is installed.exif extension is installed. ldap extension is installed.ldap extension is installed. openssl extension is installed.openssl extension is installed. zip extension is installed.zip extension is installed. bz2 extension is installed.bz2 extension is installed. Zend OPcache extension is installed.Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium.Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /opt/glpi/marketplace has been validated.Write access to /opt/glpi/marketplace has been validated. Access to timezone database (mysql) is not allowed.Access to timezone database (mysql) is not allowed.

GLPI constants

GLPI_ROOT: /opt/glpi GLPI_CONFIG_DIR: /opt/glpi/config GLPI_VAR_DIR: /opt/glpi/files GLPI_MARKETPLACE_DIR: /opt/glpi/marketplace GLPI_USE_CSRF_CHECK: 1 GLPI_CSRF_EXPIRES: 7200 GLPI_CSRF_MAX_TOKENS: 100 GLPI_USE_IDOR_CHECK: 1 GLPI_IDOR_EXPIRES: 7200 GLPI_ALLOW_IFRAME_IN_RICH_TEXT: GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org GLPI_INSTALL_MODE: TARBALL GLPI_NETWORK_MAIL: glpi@teclib.com GLPI_NETWORK_SERVICES: https://services.glpi-network.com GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1 GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1 GLPI_USER_AGENT_EXTRA_COMMENTS: GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: 1 GLPI_AJAX_DASHBOARD: 1 GLPI_CALDAV_IMPORT_STATE: 0 GLPI_DEMO_MODE: 0 GLPI_CENTRAL_WARNINGS: 1 GLPI_DOC_DIR: /opt/glpi/files GLPI_CACHE_DIR: /opt/glpi/files/_cache GLPI_CRON_DIR: /opt/glpi/files/_cron GLPI_DUMP_DIR: /opt/glpi/files/_dumps GLPI_GRAPH_DIR: /opt/glpi/files/_graphs GLPI_LOCAL_I18N_DIR: /opt/glpi/files/_locales GLPI_LOCK_DIR: /opt/glpi/files/_lock GLPI_LOG_DIR: /opt/glpi/files/_log GLPI_PICTURE_DIR: /opt/glpi/files/_pictures GLPI_PLUGIN_DOC_DIR: /opt/glpi/files/_plugins GLPI_RSS_DIR: /opt/glpi/files/_rss GLPI_SESSION_DIR: /opt/glpi/files/_sessions GLPI_TMP_DIR: /opt/glpi/files/_tmp GLPI_UPLOAD_DIR: /opt/glpi/files/_uploads GLPI_INVENTORY_DIR: /opt/glpi/files/_inventories GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/ GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/ GLPI_I18N_DIR: /opt/glpi/locales GLPI_VERSION: 10.0.2 GLPI_SCHEMA_VERSION: 10.0.2@a130db99c7d9b131c2e2ea59fe0d6260fe93d831 GLPI_MARKETPLACE_PRERELEASES: GLPI_MIN_PHP: 7.4.0 GLPI_MAX_PHP: 8.2.0 GLPI_YEAR: 2022

Libraries

htmlawed/htmlawed version 1.2.6 in (/opt/glpi/vendor/htmlawed/htmlawed) phpmailer/phpmailer version 6.6.0 in (/opt/glpi/vendor/phpmailer/phpmailer/src) simplepie/simplepie version 1.5.8 in (/opt/glpi/vendor/simplepie/simplepie/library) tecnickcom/tcpdf version 6.4.4 in (/opt/glpi/vendor/tecnickcom/tcpdf) michelf/php-markdown in (/opt/glpi/vendor/michelf/php-markdown/Michelf) true/punycode in (/opt/glpi/vendor/true/punycode/src) iamcal/lib_autolink in (/opt/glpi/vendor/iamcal/lib_autolink) sabre/dav in (/opt/glpi/vendor/sabre/dav/lib/DAV) sabre/http in (/opt/glpi/vendor/sabre/http/lib) sabre/uri in (/opt/glpi/vendor/sabre/uri/lib) sabre/vobject in (/opt/glpi/vendor/sabre/vobject/lib) laminas/laminas-i18n in (/opt/glpi/vendor/laminas/laminas-i18n/src) laminas/laminas-servicemanager in (/opt/glpi/vendor/laminas/laminas-servicemanager/src) monolog/monolog in (/opt/glpi/vendor/monolog/monolog/src/Monolog) sebastian/diff in (/opt/glpi/vendor/sebastian/diff/src) donatj/phpuseragentparser in (/opt/glpi/vendor/donatj/phpuseragentparser/src/UserAgent) elvanto/litemoji in (/opt/glpi/vendor/elvanto/litemoji/src) symfony/console in (/opt/glpi/vendor/symfony/console) scssphp/scssphp in (/opt/glpi/vendor/scssphp/scssphp/src) laminas/laminas-mail in (/opt/glpi/vendor/laminas/laminas-mail/src/Protocol) laminas/laminas-mime in (/opt/glpi/vendor/laminas/laminas-mime/src) rlanvin/php-rrule in (/opt/glpi/vendor/rlanvin/php-rrule/src) blueimp/jquery-file-upload in (/opt/glpi/vendor/blueimp/jquery-file-upload/server/php) ramsey/uuid in (/opt/glpi/vendor/ramsey/uuid/src) psr/log in (/opt/glpi/vendor/psr/log/Psr/Log) psr/simple-cache in (/opt/glpi/vendor/psr/simple-cache/src) psr/cache in (/opt/glpi/vendor/psr/cache/src) league/csv in (/opt/glpi/vendor/league/csv/src) mexitek/phpcolors in (/opt/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors) guzzlehttp/guzzle in (/opt/glpi/vendor/guzzlehttp/guzzle/src) guzzlehttp/psr7 in (/opt/glpi/vendor/guzzlehttp/psr7/src) glpi-project/inventory_format in (/opt/glpi/vendor/glpi-project/inventory_format/lib/php) wapmorgan/unified-archive in (/opt/glpi/vendor/wapmorgan/unified-archive/src) paragonie/sodium_compat in (/opt/glpi/vendor/paragonie/sodium_compat/src) symfony/cache in (/opt/glpi/vendor/symfony/cache) html2text/html2text in (/opt/glpi/vendor/html2text/html2text/src) symfony/css-selector in (/opt/glpi/vendor/symfony/css-selector) symfony/dom-crawler in (/opt/glpi/vendor/symfony/dom-crawler) twig/twig in (/opt/glpi/vendor/twig/twig/src) twig/string-extra in (/opt/glpi/vendor/twig/string-extra) symfony/polyfill-ctype not found symfony/polyfill-iconv not found symfony/polyfill-mbstring not found symfony/polyfill-php80 not found symfony/polyfill-php81 not found phpCas version 1.5.0 in (/usr/share/pear)

SQL replicas

Not active

Notifications

Way of sending emails: PHP

Mails receivers

Empty

Plugins list

Empty

Anything else?

No response

cconard96 commented 2 years ago

Please check the GLPI logs (files/_log) to see if anything is logged at the time of the 500 response.

Please also include the GLPI setup information that is requested in the issue template.

nightwolf-1 commented 2 years ago

Thank you for you help

-rw-r--r-- 1 apache apache 336 Aug 9 15:25 access-errors.log -rw-r--r-- 1 apache apache 102 Aug 10 10:55 api.log -rw-r--r-- 1 apache apache 3139 Aug 10 11:40 bench_inventory.log -rw-r--r-- 1 apache apache 4193 Aug 10 17:04 cron.log -rw-r--r-- 1 apache apache 1742 Aug 10 15:17 event.log -rw-r--r-- 1 root root 112 Aug 9 15:20 php-errors.log -rwxrw-r-- 1 apache apache 80 Jun 28 14:03 remove.txt -rw-r--r-- 1 root root 5771 Aug 9 15:20 sql-errors.log

cat acces_errors.log 2022-08-09 13:25:19 [2@vm-data-glpi-v10.exemple.com] CSRF check failed for User ID: 2 at /front/massiveaction.php2022-08-09 13:25:29 [2@vm-data-glpi-v10.exemple.com] CSRF check failed for User ID: 2 at /front/massiveaction.php2022-08-09 13:25:47 [2@vm-data-glpi-v10.exemple.com] CSRF check failed for User ID: 2 at /front/massiveaction.php

cat api.log 2022-08-10 08:55:36 [2@vm-data-glpi-v10.exemple.com] Enpoint 'RuleCriteria' called by x.x.x.x (glpi)

cat php-errors.log [2022-08-09 13:20:37] glpiphplog.WARNING: Test logger [2022-08-09 13:20:37] glpiphplog.WARNING: Test logger

sql-errors.log

nightwolf-1 commented 2 years ago

I found the solution

It is just a right problem on glpi/files/_log/php_errors.log

Thanks for your help