cconard96
commented
2 years ago I checked the history of this form, and it has never included any field for the user's email. If you would like to suggest having that field added and the ability to upload files, please use the suggestions site.
If you have questions about modifying this form, you can post on the forum.
The GitHub issues are used for bug reports only.
Code of Conduct
Is there an existing issue for this?
Version
10.0.0.2
Bug description
Hi
When I create a ticket via the self-service helpdesk form (/front/hepdesk) it does not ask email address of the writer in order to set it as requester during the injection of the ticket in GLPI. The capability to attach a file would be useful too. How can I proceed to have at least a field that ask the writer to fill his email address?
Thank you for your answers.
Regards
Relevant log output
No response
Page URL
/front/helpdesk.php
Steps To reproduce
Your GLPI setup information
`
Information about system installation and configuration
Server
Operating system: Linux glpi-server 3.10.0-1160.71.1.el7.x86_64 #1 SMP Tue Jun 28 15:37:28 UTC 2022 x86_64 PHP 7.4.28 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.53 (Debian) (Apache/2.4.53 (Debian) Server at servicedesk.glab.tasf.fr Port 8804 ) Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36 Server Software: mariadb.org binary distribution Server Version: 10.7.4-MariaDB-1:10.7.4+maria~focal Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: glabadmin@glpi-mariadb/glpi-gdc-tasf-fr Host info: glpi-mariadb via TCP/IP PHP version (7.4.28) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.7.4) is supported. The log file has been created successfully. Write access to /var/www/html/glpi/files/_cache has been validated. Write access to /var/www/html/glpi/config has been validated. Write access to /var/www/html/glpi/files/_cron has been validated. Write access to /var/www/html/glpi/files has been validated. Write access to /var/www/html/glpi/files/_dumps has been validated. Write access to /var/www/html/glpi/files/_graphs has been validated. Write access to /var/www/html/glpi/files/_lock has been validated. Write access to /var/www/html/glpi/files/_pictures has been validated. Write access to /var/www/html/glpi/files/_plugins has been validated. Write access to /var/www/html/glpi/files/_rss has been validated. Write access to /var/www/html/glpi/files/_sessions has been validated. Write access to /var/www/html/glpi/files/_tmp has been validated. Write access to /var/www/html/glpi/files/_uploads has been validated. Web access to the files directory should not be allowed but this cannot be checked automatically on this instance. Make sure access to error log file (/files/_log/php-errors.log) is forbidden; otherwise review .htaccess file and web server configuration. exif extension is installed. ldap extension is installed. openssl extension is installed. zip extension is installed. bz2 extension is installed. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/html/glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
SQL replicas
Notifications
Plugins list
news Name: Alerts Version: 1.10.4 State: Enabled Install Method: Marketplace barcode Name: Barcode Version: 2.7.1 State: Enabled Install Method: Marketplace credit Name: Credit vouchers Version: 1.11.2 State: Enabled Install Method: Marketplace manageentities Name: Entities portal Version: 4.0.2 State: Enabled Install Method: Marketplace escalade Name: Escalation Version: 2.8.0 State: Enabled Install Method: Marketplace geninventorynumber Name: Inventory number generation Version: 2.8.1 State: Enabled Install Method: Marketplace addressing Name: IP Adressing Version: 3.0.0 State: Enabled Install Method: Marketplace uninstall Name: Item's Lifecycle (uninstall) Version: 2.8.0 State: Enabled Install Method: Marketplace itilcategorygroups Name: ItilCategory Groups Version: 2.5.0 State: Enabled Install Method: Marketplace metademands Name: Meta-Demands Version: 3.2.3 State: Enabled Install Method: Marketplace mreporting Name: More Reporting Version: 1.8.0 State: Enabled Install Method: Marketplace moreticket Name: More ticket Version: 1.7.1 State: Enabled Install Method: Marketplace order Name: Orders management Version: 2.9.0 State: Enabled Install Method: Marketplace additionalalerts Name: Others alerts Version: 2.4.0 State: Enabled Install Method: Marketplace phpsaml Name: PHP SAML Version: 1.2.1 State: Enabled Install Method: Manual purchaserequest Name: Purchase request Version: 3.0.1 State: Enabled Install Method: Marketplace screenshot Name: Screenshot Version: 2.0.1 State: Not installed Install Method: Marketplace shellcommands Name: Shell Commands Version: 4.0.1 State: Enabled Install Method: Marketplace singlesignon Name: Single Sign-on Version: 1.3.3 State: Installed / not activated Install Method: Manual tag Name: Tag Management Version: 2.9.2 State: Enabled Install Method: Marketplace taskdrop Name: TaskDrop Version: 2.0.0 State: Enabled Install Method: Marketplace timelineticket Name: Timeline of tickets Version: 10.0+1.0 State: Enabled Install Method: Marketplace typology Name: Typologies Version: 3.0.0 State: Enabled Install Method: Marketplace useditemsexport Name: Used items export Version: 2.5.1 State: Enabled Install Method: Marketplace vip Name: VIP Version: 1.8.1 State: Enabled Install Method: Manual webapplications Name: Web applications Version: 4.0.1 State: Enabled Install Method: Marketplace`
Anything else?
No response