glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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10.0.3 fix 24082022 : The IPs of the computers disappear randomly in the IP column #12508

Closed steph461 closed 2 years ago

steph461 commented 2 years ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.3 fix 24082022

Bug description

The IPs of the computers disappear randomly in the IP column For resolve, this probleme, i delete and I am doing an inventory but the ip can disappear for a few days.

I don't understand why there is this bug. I had this bug glpi version 10.0.2

exemple colimn ip image image

Relevant log output

No log

Page URL

/glpi/front/computer.php

Steps To reproduce

No response

Your GLPI setup information

Informations sur le système, l'installation et la configuration
GLPI 10.0.3-dev (/glpi => /var/www/html/glpi)
Installation mode: TARBALL
Current language:fr_FR

Server
 
Operating system: Linux srv-glpi 3.10.0-1160.71.1.el7.x86_64 #1 SMP Tue Jun 28 15:37:28 UTC 2022 x86_64
PHP 8.0.22 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bcmath, bz2,
    calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml,
    mbstring, mcrypt, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, shmop, snmp, sockets, sodium, sqlite3,
    standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="600" memory_limit="128M" post_max_size="5M" safe_mode="" session.save_handler="files"
    upload_max_filesize="10M" 
Software: Apache/2.4.6 (CentOS) PHP/8.0.22 ()
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.0.0 Safari/537.36
Server Software: MariaDB Server
    Server Version: 10.4.25-MariaDB
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: root@localhost/glpi
    Host info: Localhost via UNIX socket

PHP version (8.0.22) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.4.25) is supported.
The log file has been created successfully.
Write access to /var/www/html/glpi/files/_cache has been validated.
Write access to /var/www/html/glpi/config has been validated.
Write access to /var/www/html/glpi/files/_cron has been validated.
Write access to /var/www/html/glpi/files has been validated.
Write access to /var/www/html/glpi/files/_dumps has been validated.
Write access to /var/www/html/glpi/files/_graphs has been validated.
Write access to /var/www/html/glpi/files/_lock has been validated.
Write access to /var/www/html/glpi/files/_pictures has been validated.
Write access to /var/www/html/glpi/files/_plugins has been validated.
Write access to /var/www/html/glpi/files/_rss has been validated.
Write access to /var/www/html/glpi/files/_sessions has been validated.
Write access to /var/www/html/glpi/files/_tmp has been validated.
Write access to /var/www/html/glpi/files/_uploads has been validated.
Web access to files directory is protected
For security reasons, SELinux mode should be Enforcing.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/html/glpi/marketplace has been validated.
Timezones seems loaded in database.

GLPI constants
 
GLPI_ROOT: /var/www/html/glpi
GLPI_CONFIG_DIR: /var/www/html/glpi/config
GLPI_VAR_DIR: /var/www/html/glpi/files
GLPI_MARKETPLACE_DIR: /var/www/html/glpi/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_USE_IDOR_CHECK: 1
GLPI_IDOR_EXPIRES: 7200
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: 
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1
GLPI_USER_AGENT_EXTRA_COMMENTS: 
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: 1
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_CENTRAL_WARNINGS: 1
GLPI_DOC_DIR: /var/www/html/glpi/files
GLPI_CACHE_DIR: /var/www/html/glpi/files/_cache
GLPI_CRON_DIR: /var/www/html/glpi/files/_cron
GLPI_DUMP_DIR: /var/www/html/glpi/files/_dumps
GLPI_GRAPH_DIR: /var/www/html/glpi/files/_graphs
GLPI_LOCAL_I18N_DIR: /var/www/html/glpi/files/_locales
GLPI_LOCK_DIR: /var/www/html/glpi/files/_lock
GLPI_LOG_DIR: /var/www/html/glpi/files/_log
GLPI_PICTURE_DIR: /var/www/html/glpi/files/_pictures
GLPI_PLUGIN_DOC_DIR: /var/www/html/glpi/files/_plugins
GLPI_RSS_DIR: /var/www/html/glpi/files/_rss
GLPI_SESSION_DIR: /var/www/html/glpi/files/_sessions
GLPI_TMP_DIR: /var/www/html/glpi/files/_tmp
GLPI_UPLOAD_DIR: /var/www/html/glpi/files/_uploads
GLPI_INVENTORY_DIR: /var/www/html/glpi/files/_inventories
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: /var/www/html/glpi/locales
GLPI_VERSION: 10.0.3-dev
GLPI_SCHEMA_VERSION: 10.0.3-dev@a130db99c7d9b131c2e2ea59fe0d6260fe93d831
GLPI_MARKETPLACE_PRERELEASES: 1
GLPI_MIN_PHP: 7.4.0
GLPI_MAX_PHP: 8.2.0
GLPI_YEAR: 2022

Libraries
 
htmlawed/htmlawed version 1.2.9 in (/var/www/html/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/html/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.4.4 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/html/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/html/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/html/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/html/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/html/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/var/www/html/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/html/glpi/vendor/psr/cache/src)
league/csv in (/var/www/html/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/html/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/html/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/html/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/html/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/html/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/html/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/html/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/html/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 in (/var/www/html/glpi/vendor/symfony/polyfill-php81)
phpCas version 1.4.0 in (/usr/share/pear)

LDAP directories
 

SQL replicas
 
Not active

Plugins list
 
    addressing           Name: Adressage IP                   Version: 3.0.0      State: Enabled                                 
        Install Method: Marketplace
    advancedplanning     Name: advancedplanning               Version: 1.1.0      State: Enabled                                 
        Install Method: Marketplace
    glpiinventory        Name: GLPI Inventory                 Version: 1.0.3      State: Enabled                                 
        Install Method: Marketplace

Anything else?

No response

steph461 commented 2 years ago

Port Reseau : no ip image

steph461 commented 2 years ago

On the sreenshot that I filled in, the ip came back

image

network came back image

its very random

stonebuzz commented 2 years ago

Hi @steph461 several fixes have been added since the 10.0.2.

can you retry with GLPI Nightly build ? -> https://nightly.glpi-project.org/glpi/

Best regards

steph461 commented 2 years ago

I will test that with last version FIX GLPI

steph461 commented 2 years ago

Fix 30082022 I have the impression that it is stabilizing but I have a little less.

Glpi mounts two pc without IP but yesterday the pc had the ip. but there is a stabilization

image

steph461 commented 2 years ago

Finaly the bug is very random image more details : image

stonebuzz commented 2 years ago

Could you provide examples inventory files we can use to reproduce?

Best regards

steph461 commented 2 years ago

yesterdays computer 339, there was the ip may be the problem is AgentGlpi1.4 ?

stonebuzz commented 2 years ago

I don't see any node networks from your inventory file.

So GLPI remove all NetworkPort previsouly added

@g-bougard do you have an idea?

Best regards

g-bougard commented 2 years ago

As network ports are collected via WMI in windows, you may have trouble with the WMI subsystem which can make it responding very slowly. Try to grow the backend-collet-timeout value in registry to see if this helps.

You can try also to run the following command in an administrative console from the agent installation folder on the involved computer:

glpi-inventory --partial network --logger=stderr --debug --debug

Check the time it takes for doing this simple partial inventory. Can you then share the output if you see any trouble or try to add --backend-collect-timeout 600 ?

steph461 commented 2 years ago

@g-bougard that's what I thought, a latency but its random, I will see that

steph461 commented 2 years ago

other example image a lot of logs software after the delete network

g-bougard commented 2 years ago

This is also symptomatic of WMI issues on the computer. If changing backend-collect-timeout, doesn't fix this problem, you'll have to investigate for WMI local database corruption.

steph461 commented 2 years ago

ok i will try

trasher commented 2 years ago

Sounds likethis is not a GLPI bug; I close this one