glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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Fields not being updated with automated inventory #12658

Closed leont216 closed 1 year ago

leont216 commented 1 year ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.3

Bug description

In Setup > General > Assets

We have it configured to be Copy the computer and and set the status to deployed on any connecting or updating.

image

When we run the disconnect the monitor via connections, and then run the inventory & agent it does not copy the fields/change the status to deployed. (We have also confirmed there is no lock on any of the fields on the monitor)

When we manually connect the monitor to the computer , the fields are updated accordingly.

Expected behavior Fields should update according to the connected machine and status should be set to deployed when automatically updating with GLPI Agent.

Relevant log output

No response

Page URL

No response

Steps To reproduce

Unlink monitor on the connections Remove any locks on the machine/monitor Run glpi agent to inventory , or run an update via the web ui.

Your GLPI setup information

Information about system installation and configuration
GLPI 10.0.3 ( => /opt/glpi-10.0.3)
Installation mode: TARBALL
Current language:en_GB

Server
 
Operating system: Linux iconprvm03 3.10.0-1160.62.1.el7.x86_64 #1 SMP Tue Apr 5 16:57:59 UTC 2022 x86_64
PHP 7.4.29 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bz2, calendar,
    ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mcrypt,
    mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, session, soap, sockets, sodium, sqlite3, standard, tokenizer, xml,
    xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="600" memory_limit="64M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="2M" 
Software: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/7.4.29 mod_perl/2.0.11 Perl/v5.16.3 ()
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36
Server Software: MariaDB Server
    Server Version: 10.2.43-MariaDB
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: glpiuser@localhost/glpidb
    Host info: Localhost via UNIX socket

PHP version (7.4.29) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.2.43) is supported.
The log file has been created successfully.
Write access to /opt/glpi-10.0.3/files/_cache has been validated.
Write access to /opt/glpi-10.0.3/config has been validated.
Write access to /opt/glpi-10.0.3/files/_cron has been validated.
Write access to /opt/glpi-10.0.3/files has been validated.
Write access to /opt/glpi-10.0.3/files/_dumps has been validated.
Write access to /opt/glpi-10.0.3/files/_graphs has been validated.
Write access to /opt/glpi-10.0.3/files/_lock has been validated.
Write access to /opt/glpi-10.0.3/files/_pictures has been validated.
Write access to /opt/glpi-10.0.3/files/_plugins has been validated.
Write access to /opt/glpi-10.0.3/files/_rss has been validated.
Write access to /opt/glpi-10.0.3/files/_sessions has been validated.
Write access to /opt/glpi-10.0.3/files/_tmp has been validated.
Write access to /opt/glpi-10.0.3/files/_uploads has been validated.
Web access to files directory is protected
For security reasons, SELinux mode should be Enforcing.
PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /opt/glpi-10.0.3/marketplace has been validated.
Access to timezone database (mysql) is not allowed.

GLPI constants
 
GLPI_ROOT: /opt/glpi-10.0.3
GLPI_CONFIG_DIR: /opt/glpi-10.0.3/config
GLPI_VAR_DIR: /opt/glpi-10.0.3/files
GLPI_MARKETPLACE_DIR: /opt/glpi-10.0.3/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_USE_IDOR_CHECK: 1
GLPI_IDOR_EXPIRES: 7200
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: 
GLPI_SERVERSIDE_URL_ALLOWLIST: Array
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1
GLPI_USER_AGENT_EXTRA_COMMENTS: 
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: 1
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_CENTRAL_WARNINGS: 1
GLPI_DOC_DIR: /opt/glpi-10.0.3/files
GLPI_CACHE_DIR: /opt/glpi-10.0.3/files/_cache
GLPI_CRON_DIR: /opt/glpi-10.0.3/files/_cron
GLPI_DUMP_DIR: /opt/glpi-10.0.3/files/_dumps
GLPI_GRAPH_DIR: /opt/glpi-10.0.3/files/_graphs
GLPI_LOCAL_I18N_DIR: /opt/glpi-10.0.3/files/_locales
GLPI_LOCK_DIR: /opt/glpi-10.0.3/files/_lock
GLPI_LOG_DIR: /opt/glpi-10.0.3/files/_log
GLPI_PICTURE_DIR: /opt/glpi-10.0.3/files/_pictures
GLPI_PLUGIN_DOC_DIR: /opt/glpi-10.0.3/files/_plugins
GLPI_RSS_DIR: /opt/glpi-10.0.3/files/_rss
GLPI_SESSION_DIR: /opt/glpi-10.0.3/files/_sessions
GLPI_TMP_DIR: /opt/glpi-10.0.3/files/_tmp
GLPI_UPLOAD_DIR: /opt/glpi-10.0.3/files/_uploads
GLPI_INVENTORY_DIR: /opt/glpi-10.0.3/files/_inventories
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: /opt/glpi-10.0.3/locales
GLPI_VERSION: 10.0.3
GLPI_SCHEMA_VERSION: 10.0.3@a130db99c7d9b131c2e2ea59fe0d6260fe93d831
GLPI_MARKETPLACE_PRERELEASES: 
GLPI_MIN_PHP: 7.4.0
GLPI_MAX_PHP: 8.3.0
GLPI_YEAR: 2022

Libraries
 
htmlawed/htmlawed version 1.2.9 in (/opt/glpi-10.0.3/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/opt/glpi-10.0.3/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/opt/glpi-10.0.3/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.5.0 in (/opt/glpi-10.0.3/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/opt/glpi-10.0.3/vendor/michelf/php-markdown/Michelf)
true/punycode in (/opt/glpi-10.0.3/vendor/true/punycode/src)
iamcal/lib_autolink in (/opt/glpi-10.0.3/vendor/iamcal/lib_autolink)
sabre/dav in (/opt/glpi-10.0.3/vendor/sabre/dav/lib/DAV)
sabre/http in (/opt/glpi-10.0.3/vendor/sabre/http/lib)
sabre/uri in (/opt/glpi-10.0.3/vendor/sabre/uri/lib)
sabre/vobject in (/opt/glpi-10.0.3/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/opt/glpi-10.0.3/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/opt/glpi-10.0.3/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/opt/glpi-10.0.3/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/opt/glpi-10.0.3/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/opt/glpi-10.0.3/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/opt/glpi-10.0.3/vendor/elvanto/litemoji/src)
symfony/console in (/opt/glpi-10.0.3/vendor/symfony/console)
scssphp/scssphp in (/opt/glpi-10.0.3/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/opt/glpi-10.0.3/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/opt/glpi-10.0.3/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/opt/glpi-10.0.3/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/opt/glpi-10.0.3/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/opt/glpi-10.0.3/vendor/ramsey/uuid/src)
psr/log in (/opt/glpi-10.0.3/vendor/psr/log/Psr/Log)
psr/simple-cache in (/opt/glpi-10.0.3/vendor/psr/simple-cache/src)
psr/cache in (/opt/glpi-10.0.3/vendor/psr/cache/src)
league/csv in (/opt/glpi-10.0.3/vendor/league/csv/src)
mexitek/phpcolors in (/opt/glpi-10.0.3/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/opt/glpi-10.0.3/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/opt/glpi-10.0.3/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/opt/glpi-10.0.3/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/opt/glpi-10.0.3/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/opt/glpi-10.0.3/vendor/paragonie/sodium_compat/src)
symfony/cache in (/opt/glpi-10.0.3/vendor/symfony/cache)
html2text/html2text in (/opt/glpi-10.0.3/vendor/html2text/html2text/src)
symfony/css-selector in (/opt/glpi-10.0.3/vendor/symfony/css-selector)
symfony/dom-crawler in (/opt/glpi-10.0.3/vendor/symfony/dom-crawler)
twig/twig in (/opt/glpi-10.0.3/vendor/twig/twig/src)
twig/string-extra in (/opt/glpi-10.0.3/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 in (/opt/glpi-10.0.3/vendor/symfony/polyfill-php80)
symfony/polyfill-php81 in (/opt/glpi-10.0.3/vendor/symfony/polyfill-php81)
symfony/polyfill-php82 in (/opt/glpi-10.0.3/vendor/symfony/polyfill-php82)
phpCas version 1.3.9 in (/usr/share/pear)

LDAP directories
 
Server: '192.168.12.12', Port: '389', BaseDN: 'OU=ICON Users,DC=icon,DC=local', Connection filter: none, RootDN:
        'dc_add@icon.local', Use TLS: none
Server: 'ldap.google.com', Port: '636', BaseDN: none, Connection filter: none, RootDN: 'ZigzagPygm', Use TLS: '1'

SQL replicas
 
Not active

Notifications
 
Way of sending emails: SMTP+SSL (alerts@iconcreativestudio.com@smtp.gmail.com)

Plugins list
 
    fields               Name: Additionnal fields             Version: 1.12.0     State: Not installed                           
        Install Method: Manual
    datainjection        Name: Data injection                 Version: 2.9.0      State: Not installed                           
        Install Method: Manual
    fusioninventory      Name: FusionInventory                Version: 10.0.1+1.0 State: Not installed                           
        Install Method: Manual
    genericobject        Name: Objects management             Version: 2.9.2      State: Not installed                           
        Install Method: Manual

Anything else?

Was having this issue on GLPI 10.0.0 and then updatd to 10.0.3, as well as GLPI Agent 1.2 -> 1.4. Issue still occurs.

github-actions[bot] commented 1 year ago

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.