Since GLPI 10.0.3 - Assigning a provider to a ticket results a white page, no notification and a php error. Argument #1 ($actor) must be of type CommonDBTM, array given #12727
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Is there an existing issue for this?
[X] I have searched the existing issues
Version
10.0.3
Bug description
When I try to assign a provider to an existing ticket, I got a white page, and no notification is generated.
Relevant log output
[2022-09-22 10:53:47] glpiphplog.CRITICAL: *** Uncaught Exception TypeError: NotificationTargetCommonITILObject::getActorData(): Argument #1 ($actor) must be of type CommonDBTM, array given, called in E:\GLPI\src\NotificationTargetCommonITILObject.php on line 1192 in E:\GLPI\src\NotificationTargetCommonITILObject.php at line 1623
Backtrace :
src\NotificationTargetCommonITILObject.php:1192 NotificationTargetCommonITILObject->getActorData()
src\NotificationTargetTicket.php:161 NotificationTargetCommonITILObject->getDataForObject()
src\NotificationTargetCommonITILObject.php:1024 NotificationTargetTicket->getDataForObject()
src\NotificationTarget.php:1338 NotificationTargetCommonITILObject->addDataForTemplate()
src\NotificationTemplate.php:278 NotificationTarget->getForTemplate()
src\NotificationEventAbstract.php:127 NotificationTemplate->getTemplateByLanguage()
src\NotificationEvent.php:187 NotificationEventAbstract::raise()
src\CommonITILActor.php:451 NotificationEvent::raiseEvent()
src\Supplier_Ticket.php:90 CommonITILActor->post_addItem()
src\CommonDBTM.php:1322 Supplier_Ticket->post_addItem()
src\CommonITILObject.php:8224 CommonDBTM->add()
src\CommonITILObject.php:1854 CommonITILObject->updateActors()
src\Ticket.php:1574 CommonITILObject->post_updateItem()
src\CommonDBTM.php:1716 Ticket->post_updateItem()
front\ticket.form.php:84 CommonDBTM->update()
Page URL
front/ticket.form.php?id=
Steps To reproduce
Create a ticket
Create a provider
Assign a provider to the ticket.
Your GLPI setup information
Informations sur le système, l'installation et la configuration
GLPI 10.0.3 ( => E:\GLPI)
Installation mode: TARBALL
Current language:fr_FR
Server
Operating system: Windows NT SRVGLPI10 10.0 build 17763 (Windows Server 2019) AMD64
PHP 8.1.8 cgi-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl,
date, dom, exif, fileinfo, filter, gd, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre,
readline, session, sodium, standard, tokenizer, xml, xmlreader, xmlwriter, zip, zlib)
Setup: max_execution_time="30" memory_limit="256M" post_max_size="2048M" safe_mode="" session.save_handler="files"
upload_max_filesize="2048M"
Software: Microsoft-IIS/10.0
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36
Server Software: mariadb.org binary distribution
Server Version: 10.9.2-MariaDB
Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
Parameters: glpi@localhost/glpi
Host info: localhost via TCP/IP
PHP version (8.1.8) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.9.2) is supported.
The log file has been created successfully.
Write access to E:\GLPI/files/_cache has been validated.
Write access to E:\GLPI/config has been validated.
Write access to E:\GLPI/files/_cron has been validated.
Write access to E:\GLPI/files has been validated.
Write access to E:\GLPI/files/_dumps has been validated.
Write access to E:\GLPI/files/_graphs has been validated.
Write access to E:\GLPI/files/_lock has been validated.
Write access to E:\GLPI/files/_pictures has been validated.
Write access to E:\GLPI/files/_plugins has been validated.
Write access to E:\GLPI/files/_rss has been validated.
Write access to E:\GLPI/files/_sessions has been validated.
Write access to E:\GLPI/files/_tmp has been validated.
Write access to E:\GLPI/files/_uploads has been validated.
Web access to files directory is protected
PHP directive "session.cookie_secure" should be set to "on" when GLPI can be accessed on HTTPS protocol.
PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to E:\GLPI/marketplace has been validated.
Timezones seems loaded in database.
htmlawed/htmlawed version 1.2.9 in (E:\GLPI\vendor\htmlawed\htmlawed)
phpmailer/phpmailer version 6.6.0 in (E:\GLPI\vendor\phpmailer\phpmailer\src)
simplepie/simplepie version 1.5.8 in (E:\GLPI\vendor\simplepie\simplepie\library)
tecnickcom/tcpdf version 6.5.0 in (E:\GLPI\vendor\tecnickcom\tcpdf)
michelf/php-markdown in (E:\GLPI\vendor\michelf\php-markdown\Michelf)
true/punycode in (E:\GLPI\vendor\true\punycode\src)
iamcal/lib_autolink in (E:\GLPI\vendor\iamcal\lib_autolink)
sabre/dav in (E:\GLPI\vendor\sabre\dav\lib\DAV)
sabre/http in (E:\GLPI\vendor\sabre\http\lib)
sabre/uri in (E:\GLPI\vendor\sabre\uri\lib)
sabre/vobject in (E:\GLPI\vendor\sabre\vobject\lib)
laminas/laminas-i18n in (E:\GLPI\vendor\laminas\laminas-i18n\src)
laminas/laminas-servicemanager in (E:\GLPI\vendor\laminas\laminas-servicemanager\src)
monolog/monolog in (E:\GLPI\vendor\monolog\monolog\src\Monolog)
sebastian/diff in (E:\GLPI\vendor\sebastian\diff\src)
donatj/phpuseragentparser in (E:\GLPI\vendor\donatj\phpuseragentparser\src\UserAgent)
elvanto/litemoji in (E:\GLPI\vendor\elvanto\litemoji\src)
symfony/console in (E:\GLPI\vendor\symfony\console)
scssphp/scssphp in (E:\GLPI\vendor\scssphp\scssphp\src)
laminas/laminas-mail in (E:\GLPI\vendor\laminas\laminas-mail\src\Protocol)
laminas/laminas-mime in (E:\GLPI\vendor\laminas\laminas-mime\src)
rlanvin/php-rrule in (E:\GLPI\vendor\rlanvin\php-rrule\src)
blueimp/jquery-file-upload in (E:\GLPI\vendor\blueimp\jquery-file-upload\server\php)
ramsey/uuid in (E:\GLPI\vendor\ramsey\uuid\src)
psr/log in (E:\GLPI\vendor\psr\log\Psr\Log)
psr/simple-cache in (E:\GLPI\vendor\psr\simple-cache\src)
psr/cache in (E:\GLPI\vendor\psr\cache\src)
league/csv in (E:\GLPI\vendor\league\csv\src)
mexitek/phpcolors in (E:\GLPI\vendor\mexitek\phpcolors\src\Mexitek\PHPColors)
guzzlehttp/guzzle in (E:\GLPI\vendor\guzzlehttp\guzzle\src)
guzzlehttp/psr7 in (E:\GLPI\vendor\guzzlehttp\psr7\src)
glpi-project/inventory_format in (E:\GLPI\vendor\glpi-project\inventory_format\lib\php)
wapmorgan/unified-archive in (E:\GLPI\vendor\wapmorgan\unified-archive\src)
paragonie/sodium_compat in (E:\GLPI\vendor\paragonie\sodium_compat\src)
symfony/cache in (E:\GLPI\vendor\symfony\cache)
html2text/html2text in (E:\GLPI\vendor\html2text\html2text\src)
symfony/css-selector in (E:\GLPI\vendor\symfony\css-selector)
symfony/dom-crawler in (E:\GLPI\vendor\symfony\dom-crawler)
twig/twig in (E:\GLPI\vendor\twig\twig\src)
twig/string-extra in (E:\GLPI\vendor\twig\string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (E:\GLPI\vendor\symfony\polyfill-php82)
It fixes the white page, there is no error in php-errors.
I had to unassign, assign, unassign again, assign again and history worked + notification worked.
Code of Conduct
Is there an existing issue for this?
Version
10.0.3
Bug description
When I try to assign a provider to an existing ticket, I got a white page, and no notification is generated.
Relevant log output
Page URL
front/ticket.form.php?id=
Steps To reproduce
Your GLPI setup information
Informations sur le système, l'installation et la configuration
Server
GLPI constants
Libraries
LDAP directories
SQL replicas
Notifications
Plugins list
Anything else?
No response