Ticket approval granted but not recognized

Code of Conduct

[X] I agree to follow this project's Code of Conduct

Is there an existing issue for this?

[X] I have searched the existing issues

Version

10.0.2

Bug description

Added user approval condition to the ticket, but even after approved, the solution says that validation is awaited.

Relevant log output

No response

Page URL

/glpi/front/ticket.form.php?id=88704

Steps To reproduce

Ticket Aprovação Selecione o usuário envia aprovação usuario aprova 2022-10-13_15-55(2)

Your GLPI setup information

Instruções de instalação e configuração

GLPI 10.0.2 (/glpi => C:\wamp64\www\glpi)
Installation mode: TARBALL
Current language:pt_BR

Server

 
Operating system: Windows NT SRVGLPI 6.2 build 9200 (Windows Server 2012 Datacenter Edition) AMD64
PHP 7.4.30 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bcmath, bz2, calendar,
    com_dotnet, ctype, curl, date, dom, exif, fileinfo, filter, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml,
    mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, readline, session, soap, sockets, sodium, sqlite3, standard,
    tokenizer, xdebug, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="500" memory_limit="512M" post_max_size="300M" safe_mode="" session.save_handler="files"
    upload_max_filesize="300M" 
Software: Apache/2.4.54 (Win64) OpenSSL/1.1.1p PHP/7.4.30 mod_fcgid/2.3.10-dev (Apache/2.4.54 (Win64) OpenSSL/1.1.1p PHP/7.4.30
    mod_fcgid/2.3.10-dev Server at servicedesk.pamplona.com.br Port 80
)
    Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:105.0) Gecko/20100101 Firefox/105.0
Server Software: MySQL Community Server (GPL)
    Server Version: 5.7.14
    Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: root@localhost/glpi
    Host info: localhost via TCP/IP

PHP version (7.4.30) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (5.7.14) is supported.
The log file has been created successfully.
Write access to C:\wamp64\www\glpi/files/_cache has been validated.
Write access to C:\wamp64\www\glpi/config has been validated.
Write access to C:\wamp64\www\glpi/files/_cron has been validated.
Write access to C:\wamp64\www\glpi/files has been validated.
Write access to C:\wamp64\www\glpi/files/_dumps has been validated.
Write access to C:\wamp64\www\glpi/files/_graphs has been validated.
Write access to C:\wamp64\www\glpi/files/_lock has been validated.
Write access to C:\wamp64\www\glpi/files/_pictures has been validated.
Write access to C:\wamp64\www\glpi/files/_plugins has been validated.
Write access to C:\wamp64\www\glpi/files/_rss has been validated.
Write access to C:\wamp64\www\glpi/files/_sessions has been validated.
Write access to C:\wamp64\www\glpi/files/_tmp has been validated.
Write access to C:\wamp64\www\glpi/files/_uploads has been validated.
Web access to files directory is protected
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to C:\wamp64\www\glpi/marketplace has been validated.
Timezones seems loaded in database.

GLPI constants

 
GLPI_ROOT: C:\wamp64\www\glpi
GLPI_CONFIG_DIR: C:\wamp64\www\glpi/config
GLPI_VAR_DIR: C:\wamp64\www\glpi/files
GLPI_MARKETPLACE_DIR: C:\wamp64\www\glpi/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_USE_IDOR_CHECK: 1
GLPI_IDOR_EXPIRES: 7200
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: 
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1
GLPI_USER_AGENT_EXTRA_COMMENTS: 
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: 1
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_CENTRAL_WARNINGS: 1
GLPI_DOC_DIR: C:\wamp64\www\glpi/files
GLPI_CACHE_DIR: C:\wamp64\www\glpi/files/_cache
GLPI_CRON_DIR: C:\wamp64\www\glpi/files/_cron
GLPI_DUMP_DIR: C:\wamp64\www\glpi/files/_dumps
GLPI_GRAPH_DIR: C:\wamp64\www\glpi/files/_graphs
GLPI_LOCAL_I18N_DIR: C:\wamp64\www\glpi/files/_locales
GLPI_LOCK_DIR: C:\wamp64\www\glpi/files/_lock
GLPI_LOG_DIR: C:\wamp64\www\glpi/files/_log
GLPI_PICTURE_DIR: C:\wamp64\www\glpi/files/_pictures
GLPI_PLUGIN_DOC_DIR: C:\wamp64\www\glpi/files/_plugins
GLPI_RSS_DIR: C:\wamp64\www\glpi/files/_rss
GLPI_SESSION_DIR: C:\wamp64\www\glpi/files/_sessions
GLPI_TMP_DIR: C:\wamp64\www\glpi/files/_tmp
GLPI_UPLOAD_DIR: C:\wamp64\www\glpi/files/_uploads
GLPI_INVENTORY_DIR: C:\wamp64\www\glpi/files/_inventories
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: C:\wamp64\www\glpi/locales
GLPI_VERSION: 10.0.2
GLPI_SCHEMA_VERSION: 10.0.2
GLPI_MARKETPLACE_PRERELEASES: 
GLPI_MIN_PHP: 7.4.0
GLPI_MAX_PHP: 8.2.0
GLPI_YEAR: 2022

Libraries

 
htmlawed/htmlawed version 1.2.6 in (C:\wamp64\www\glpi\vendor\htmlawed\htmlawed)
phpmailer/phpmailer version 6.6.0 in (C:\wamp64\www\glpi\vendor\phpmailer\phpmailer\src)
simplepie/simplepie version 1.5.8 in (C:\wamp64\www\glpi\vendor\simplepie\simplepie\library)
tecnickcom/tcpdf version 6.4.4 in (C:\wamp64\www\glpi\vendor\tecnickcom\tcpdf)
michelf/php-markdown in (C:\wamp64\www\glpi\vendor\michelf\php-markdown\Michelf)
true/punycode in (C:\wamp64\www\glpi\vendor\true\punycode\src)
iamcal/lib_autolink in (C:\wamp64\www\glpi\vendor\iamcal\lib_autolink)
sabre/dav in (C:\wamp64\www\glpi\vendor\sabre\dav\lib\DAV)
sabre/http in (C:\wamp64\www\glpi\vendor\sabre\http\lib)
sabre/uri in (C:\wamp64\www\glpi\vendor\sabre\uri\lib)
sabre/vobject in (C:\wamp64\www\glpi\vendor\sabre\vobject\lib)
laminas/laminas-i18n in (C:\wamp64\www\glpi\vendor\laminas\laminas-i18n\src)
laminas/laminas-servicemanager in (C:\wamp64\www\glpi\vendor\laminas\laminas-servicemanager\src)
monolog/monolog in (C:\wamp64\www\glpi\vendor\monolog\monolog\src\Monolog)
sebastian/diff in (C:\wamp64\www\glpi\vendor\sebastian\diff\src)
donatj/phpuseragentparser in (C:\wamp64\www\glpi\vendor\donatj\phpuseragentparser\src\UserAgent)
elvanto/litemoji in (C:\wamp64\www\glpi\vendor\elvanto\litemoji\src)
symfony/console in (C:\wamp64\www\glpi\vendor\symfony\console)
scssphp/scssphp in (C:\wamp64\www\glpi\vendor\scssphp\scssphp\src)
laminas/laminas-mail in (C:\wamp64\www\glpi\vendor\laminas\laminas-mail\src\Protocol)
laminas/laminas-mime in (C:\wamp64\www\glpi\vendor\laminas\laminas-mime\src)
rlanvin/php-rrule in (C:\wamp64\www\glpi\vendor\rlanvin\php-rrule\src)
blueimp/jquery-file-upload in (C:\wamp64\www\glpi\vendor\blueimp\jquery-file-upload\server\php)
ramsey/uuid in (C:\wamp64\www\glpi\vendor\ramsey\uuid\src)
psr/log in (C:\wamp64\www\glpi\vendor\psr\log\Psr\Log)
psr/simple-cache in (C:\wamp64\www\glpi\vendor\psr\simple-cache\src)
psr/cache in (C:\wamp64\www\glpi\vendor\psr\cache\src)
league/csv in (C:\wamp64\www\glpi\vendor\league\csv\src)
mexitek/phpcolors in (C:\wamp64\www\glpi\vendor\mexitek\phpcolors\src\Mexitek\PHPColors)
guzzlehttp/guzzle in (C:\wamp64\www\glpi\vendor\guzzlehttp\guzzle\src)
guzzlehttp/psr7 in (C:\wamp64\www\glpi\vendor\guzzlehttp\psr7\src)
glpi-project/inventory_format in (C:\wamp64\www\glpi\vendor\glpi-project\inventory_format\lib\php)
wapmorgan/unified-archive in (C:\wamp64\www\glpi\vendor\wapmorgan\unified-archive\src)
paragonie/sodium_compat in (C:\wamp64\www\glpi\vendor\paragonie\sodium_compat\src)
symfony/cache in (C:\wamp64\www\glpi\vendor\symfony\cache)
html2text/html2text in (C:\wamp64\www\glpi\vendor\html2text\html2text\src)
symfony/css-selector in (C:\wamp64\www\glpi\vendor\symfony\css-selector)
symfony/dom-crawler in (C:\wamp64\www\glpi\vendor\symfony\dom-crawler)
twig/twig in (C:\wamp64\www\glpi\vendor\twig\twig\src)
twig/string-extra in (C:\wamp64\www\glpi\vendor\twig\string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 in (C:\wamp64\www\glpi\vendor\symfony\polyfill-php80)
symfony/polyfill-php81 in (C:\wamp64\www\glpi\vendor\symfony\polyfill-php81)

LDAP directories

 
Server: '192.168.0.32', Port: '389', BaseDN: 'dc=friosulense,dc=com,dc=br', Connection filter: '(objectClass=user)', RootDN:
        'primus', Use TLS: none

SQL replicas

 
Not active

Notifications

 
Way of sending emails: SMTP (servicedesk@192.168.0.41)

Plugins list

 
    news                 Name: Alertas                        Version: 1.10.5     State: Enabled                                 
        Install Method: Manual
    behaviors            Name: Comportamentos                 Version: 2.7.1      State: Enabled                                 
        Install Method: Manual
    formcreator          Name: Form Creator                   Version: 2.13.1     State: Enabled                                 
        Install Method: Manual
    fusioninventory      Name: FusionInventory                Version: 9.4+2.4    State: Error / to clean                        
        Install Method: Manual
    genericobject        Name: Gerenciamento de objetos       Version: 2.13.0     State: Enabled                                 
        Install Method: Manual
    mailanalyzer         Name: Mail Analyzer                  Version: 3.0.0      State: Enabled                                 
        Install Method: Manual
    mreporting           Name: Mais Relatórios                Version: 1.8.1      State: Enabled                                 
        Install Method: Manual
    dashboard            Name: Painel                         Version: 1.0.2      State: Installed / not activated               
        Install Method: Manual
    tasklists            Name: Tasks list                     Version: 2.0.1      State: Enabled                                 
        Install Method: Manual

Anything else?