glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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[GLPI 10.0.3] nothing appears in the operating system tab #12991

Closed W1tch3d closed 1 year ago

W1tch3d commented 1 year ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.3

Bug description

th content of the operating system tab is empty (displays nothing) while in debug mode, the information is displayed correctly

Relevant log output

in the php-errors.log

[2022-10-16 14:56:12] glpiphplog.CRITICAL:   *** Twig Error (Twig\Error\RuntimeError): "The merge filter only works with arrays or "Traversable", got "NULL" as second argument." in template "/var/www/glpi/templates/pages/assets/operatingsystem.html.twig" at line 49
  Backtrace :
  ...0497b3a33b6b03b333eb42f2d62c6fe367a80a.php:2114 twig_array_merge()
  .../twig/twig/src/Extension/CoreExtension.php:1202 __TwigTemplate_2245156cb9bc3dcbc8a1785284b7edbff44e139980766ddbb73ba13d2ad5c2c0->macro_dropdownField()
  ...6b6336ed0df98d83d79ddbc7bd2609ce18e33f5d.php:71 twig_call_macro()
  vendor/twig/twig/src/Template.php:171              __TwigTemplate_8b5f5ed31d66adfafc70859d7f8c0268a6606ff32c4c2e1fa2b65557e890f2cb->block_more_fields()
  ...04ba869b82d0e9ae520bc82a16c81f44834720.php:1014 Twig\Template->displayBlock()
  vendor/twig/twig/src/Template.php:171              __TwigTemplate_9592e86db5574d77bc6331b07d6b5886d8c7e7ee7a90b0545c12b38fd9264d40->block_form_fields()
  ...3204ba869b82d0e9ae520bc82a16c81f44834720.php:95 Twig\Template->displayBlock()
  vendor/twig/twig/src/Template.php:394              __TwigTemplate_9592e86db5574d77bc6331b07d6b5886d8c7e7ee7a90b0545c12b38fd9264d40->doDisplay()
  vendor/twig/twig/src/Template.php:367              Twig\Template->displayWithErrorHandling()
  ...6b6336ed0df98d83d79ddbc7bd2609ce18e33f5d.php:51 Twig\Template->display()
  vendor/twig/twig/src/Template.php:394              __TwigTemplate_8b5f5ed31d66adfafc70859d7f8c0268a6606ff32c4c2e1fa2b65557e890f2cb->doDisplay()
  vendor/twig/twig/src/Template.php:367              Twig\Template->displayWithErrorHandling()
  vendor/twig/twig/src/TemplateWrapper.php:47        Twig\Template->display()
  src/Application/View/TemplateRenderer.php:179      Twig\TemplateWrapper->display()
  src/Item_OperatingSystem.php:308                   Glpi\Application\View\TemplateRenderer->display()
  src/Item_OperatingSystem.php:211                   Item_OperatingSystem->showForm()
  src/Item_OperatingSystem.php:69                    Item_OperatingSystem::showForItem()
  src/CommonGLPI.php:689                             Item_OperatingSystem::displayTabContentForItem()
  ajax/common.tabs.php:113                           CommonGLPI::displayStandardTab()

Page URL

No response

Steps To reproduce

click on assets/computers select a computer and click on the Operating System tab -> nothing appears image

Your GLPI setup information

Information about system installation and configuration
GLPI 10.0.3 (/glpi => /var/www/glpi)
Installation mode: TARBALL
Current language:en_GB

Server
 
Operating system: Linux analytix 5.10.0-18-amd64 #1 SMP Debian 5.10.140-1 (2022-09-02) x86_64
PHP 8.0.24 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bz2, calendar,
    ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli,
    mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm,
    tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="8M" 
Software: Apache/2.4.54 (Debian) (Apache/2.4.54 (Debian) Server at xxx.xxx.xxx.xxx Port 443
)
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/106.0.0.0 Safari/537.36
Server Software: Debian 11
    Server Version: 10.5.15-MariaDB-0+deb11u1
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: xxx@localhost/xxx
    Host info: Localhost via UNIX socket

PHP version (8.0.24) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.5.15) is supported.
The log file has been created successfully.
Write access to /var/www/glpi/files/_cache has been validated.
Write access to /var/www/glpi/config has been validated.
Write access to /var/www/glpi/files/_cron has been validated.
Write access to /var/www/glpi/files has been validated.
Write access to /var/www/glpi/files/_dumps has been validated.
Write access to /var/www/glpi/files/_graphs has been validated.
Write access to /var/www/glpi/files/_lock has been validated.
Write access to /var/www/glpi/files/_pictures has been validated.
Write access to /var/www/glpi/files/_plugins has been validated.
Write access to /var/www/glpi/files/_rss has been validated.
Write access to /var/www/glpi/files/_sessions has been validated.
Write access to /var/www/glpi/files/_tmp has been validated.
Write access to /var/www/glpi/files/_uploads has been validated.
Web access to the files directory should not be allowed but this cannot be checked automatically on this instance.
Make sure access to error log file (/glpi/files/_log/php-errors.log) is forbidden; otherwise review .htaccess file and web server configuration.
Sessions configuration is secured.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/glpi/marketplace has been validated.
Timezones seems loaded in database.

GLPI constants
 
GLPI_ROOT: /var/www/glpi
GLPI_CONFIG_DIR: /var/www/glpi/config
GLPI_VAR_DIR: /var/www/glpi/files
GLPI_MARKETPLACE_DIR: /var/www/glpi/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_USE_IDOR_CHECK: 1
GLPI_IDOR_EXPIRES: 7200
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: 
GLPI_SERVERSIDE_URL_ALLOWLIST: Array
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1
GLPI_USER_AGENT_EXTRA_COMMENTS: 
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: 1
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_CENTRAL_WARNINGS: 1
GLPI_DOC_DIR: /var/www/glpi/files
GLPI_CACHE_DIR: /var/www/glpi/files/_cache
GLPI_CRON_DIR: /var/www/glpi/files/_cron
GLPI_DUMP_DIR: /var/www/glpi/files/_dumps
GLPI_GRAPH_DIR: /var/www/glpi/files/_graphs
GLPI_LOCAL_I18N_DIR: /var/www/glpi/files/_locales
GLPI_LOCK_DIR: /var/www/glpi/files/_lock
GLPI_LOG_DIR: /var/www/glpi/files/_log
GLPI_PICTURE_DIR: /var/www/glpi/files/_pictures
GLPI_PLUGIN_DOC_DIR: /var/www/glpi/files/_plugins
GLPI_RSS_DIR: /var/www/glpi/files/_rss
GLPI_SESSION_DIR: /var/www/glpi/files/_sessions
GLPI_TMP_DIR: /var/www/glpi/files/_tmp
GLPI_UPLOAD_DIR: /var/www/glpi/files/_uploads
GLPI_INVENTORY_DIR: /var/www/glpi/files/_inventories
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: /var/www/glpi/locales
GLPI_VERSION: 10.0.3
GLPI_SCHEMA_VERSION: 10.0.3@a130db99c7d9b131c2e2ea59fe0d6260fe93d831
GLPI_MARKETPLACE_PRERELEASES: 
GLPI_MIN_PHP: 7.4.0
GLPI_MAX_PHP: 8.3.0
GLPI_YEAR: 2022

Libraries
 
htmlawed/htmlawed version 1.2.9 in (/var/www/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.5.0 in (/var/www/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/var/www/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/glpi/vendor/psr/cache/src)
league/csv in (/var/www/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 in (/var/www/glpi/vendor/symfony/polyfill-php81)
symfony/polyfill-php82 in (/var/www/glpi/vendor/symfony/polyfill-php82)
phpCas version 1.3.8 in (/usr/share/php/CAS/source)

LDAP directories
 
Server: 'ldaps://xxx', Port: '636', BaseDN: 'dc=xxxx', Connection filter: none, RootDN:
        'CN=xxx,OU=xxx,OU=xxx,DC=xxx,DC=xxx', Use TLS: none

SQL replicas
 
Not active

Notifications
 
Way of sending emails: SMTP (xxx@xxxxx.xx)

Plugins list
 
    barcode              Name: Barcode                        Version: 2.7.1      State: Enabled                                 
        Install Method: Manual
    tag                  Name: Gestion des tags               Version: 2.10.0     State: Enabled                                 
        Install Method: Manual

Anything else?

No response

W1tch3d commented 1 year ago

whith debug mode enabled: image

stonebuzz commented 1 year ago

Hi @W1tch3d can you post here inventory file corresponding to this computer ?

Best regards