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Version
10.0.3
Bug description
error opening downloaded file
Microsoft Word
Unfortunately, the *.dosx file cannot be opened due to problems with its contents.
OK
l Information < << \
Intelligence
The file is corrupted so you won't be able to open it.
In this case, the size of the downloaded file is changed to 1KB
for the user who uploaded this file, it downloads and opens normally
GLPI 10.0.3 ( => /opt/glpi)
Installation mode: TARBALL
Current language:ru_RU
Server
Operating system: Linux help.bpmg.kz 3.10.0-1160.66.1.el7.x86_64 #1 SMP Wed May 18 16:02:34 UTC 2022 x86_64
PHP 7.4.30 fpm-fcgi (Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bcmath, bz2, calendar, cgi-fcgi,
ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, json, ldap, libxml,
mbstring, mcrypt, memcache, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, recode, session, shmop,
soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl,
zip, zlib)
Setup: max_execution_time="600" memory_limit="256M" post_max_size="8M" safe_mode="" session.save_handler="files"
upload_max_filesize="2M"
Software: nginx/1.22.0
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/106.0.0.0 Safari/537.36
Server Software: Percona Server (GPL), Release 41, Revision da46e5474f9
Server Version: 5.7.38-41
Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
Parameters: glpiuser@localhost/glpidb
Host info: Localhost via UNIX socket
PHP version (7.4.30) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (5.7.38) is supported.
The log file has been created successfully.
Write access to /opt/glpi/files/_cache has been validated.
Write access to /opt/glpi/config has been validated.
Write access to /opt/glpi/files/_cron has been validated.
Write access to /opt/glpi/files has been validated.
Write access to /opt/glpi/files/_dumps has been validated.
Write access to /opt/glpi/files/_graphs has been validated.
Write access to /opt/glpi/files/_lock has been validated.
Write access to /opt/glpi/files/_pictures has been validated.
Write access to /opt/glpi/files/_plugins has been validated.
Write access to /opt/glpi/files/_rss has been validated.
Write access to /opt/glpi/files/_sessions has been validated.
Write access to /opt/glpi/files/_tmp has been validated.
Write access to /opt/glpi/files/_uploads has been validated.
Web access to the files directory should not be allowed
Check the .htaccess file and the web server configuration.
For security reasons, SELinux mode should be Enforcing.
PHP directive "session.cookie_secure" should be set to "on" when GLPI can be accessed on HTTPS protocol.
PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /opt/glpi/marketplace has been validated.
Timezones seems loaded in database.
htmlawed/htmlawed version 1.2.9 in (/opt/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/opt/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/opt/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.4.4 in (/opt/glpi/marketplace/financialreports/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/opt/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/opt/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/opt/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/opt/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/opt/glpi/vendor/sabre/http/lib)
sabre/uri in (/opt/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/opt/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/opt/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/opt/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/opt/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/opt/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/opt/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/opt/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/opt/glpi/vendor/symfony/console)
scssphp/scssphp in (/opt/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/opt/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/opt/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/opt/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/opt/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/opt/glpi/vendor/ramsey/uuid/src)
psr/log in (/opt/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/opt/glpi/vendor/psr/simple-cache/src)
psr/cache in (/opt/glpi/vendor/psr/cache/src)
league/csv in (/opt/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/opt/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/opt/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/opt/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/opt/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/opt/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/opt/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/opt/glpi/vendor/symfony/cache)
html2text/html2text in (/opt/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/opt/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/opt/glpi/vendor/symfony/dom-crawler)
twig/twig in (/opt/glpi/vendor/twig/twig/src)
twig/string-extra in (/opt/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 in (/opt/glpi/vendor/symfony/polyfill-php80)
symfony/polyfill-php81 in (/opt/glpi/vendor/symfony/polyfill-php81)
symfony/polyfill-php82 in (/opt/glpi/vendor/symfony/polyfill-php82)
phpCas version 1.3.9 in (/usr/share/pear)
SQL replicas
Not active
Notifications
Way of sending emails: SMTP+SSL (help@bpmg.kz@smtp.bpmg.kz)
Code of Conduct
Is there an existing issue for this?
Version
10.0.3
Bug description
error opening downloaded file
Microsoft Word
Unfortunately, the *.dosx file cannot be opened due to problems with its contents. OK l Information < << \ Intelligence The file is corrupted so you won't be able to open it.
In this case, the size of the downloaded file is changed to 1KB
for the user who uploaded this file, it downloads and opens normally
video example with problem:
https://user-images.githubusercontent.com/40058572/196645682-3f06f22e-0fad-4319-be7c-ac2be6114970.mp4
LOG: access-errors.log php-errors.log sql-errors.log
Relevant log output
No response
Page URL
help.bpmg.kz
Steps To reproduce
No response
Your GLPI setup information
Информация о системе, установке и конфигурации
Server
GLPI constants
Libraries
SQL replicas
Notifications
Plugins list
Anything else?
No response