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GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
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bug : upgrade 9.5.9 to 9.5.11 - /n when modify ticket #13205

Closed pva69007 closed 2 years ago

pva69007 commented 2 years ago

Code of Conduct

Is there an existing issue for this?

Version

9.5.11

Bug description

bug : upgrade 9.5.9 to 9.5.11 - /n when modify ticket

When modifying (title or description) on an existing ticket, the "/n" character is displayed for each line break.

We go back to 9.5.9 before create this ticket

Relevant log output

No response

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

Operating system: Linux srv-debian-glpi 5.10.0-19-amd64 #1 SMP Debian 5.10.149-1 (2022-10-17) x86_64 PHP 7.4.30 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache () Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:106.0) Gecko/20100101 Firefox/106.0 Server Software: Debian 11 Server Version: 10.5.15-MariaDB-0+deb11u1 Server SQL Mode: Parameters: glpisupport@localhost/glpi_support Host info: Localhost via UNIX socket

PHP version is at least 7.2.0 - Perfect!PHP version is at least 7.2.0 - Perfect! Sessions support is available - Perfect!Sessions support is available - Perfect! Allocated memory > 64 Mio - Perfect!Allocated memory > 64 Mio - Perfect! mysqli extension is installedmysqli extension is installed ctype extension is installedctype extension is installed fileinfo extension is installedfileinfo extension is installed json extension is installedjson extension is installed mbstring extension is installedmbstring extension is installed iconv extension is installediconv extension is installed zlib extension is installedzlib extension is installed curl extension is installedcurl extension is installed gd extension is installedgd extension is installed simplexml extension is installedsimplexml extension is installed intl extension is installedintl extension is installed ldap extension is installedldap extension is installed apcu extension is installedapcu extension is installed Zend OPcache extension is installedZend OPcache extension is installed xmlrpc extension is installedxmlrpc extension is installed exif extension is installedexif extension is installed zip extension is installedzip extension is installed bz2 extension is installedbz2 extension is installed sodium extension is installedsodium extension is installed Database version seems correct (10.5.15) - Perfect!Database version seems correct (10.5.15) - Perfect! Timezones seems loaded in databaseTimezones seems loaded in database The log file has been created successfully.The log file has been created successfully. Write access to /var/www/html/support/files/_cache has been validated.Write access to /var/www/html/support/files/_cache has been validated. Write access to /var/www/html/support/config has been validated.Write access to /var/www/html/support/config has been validated. Write access to /var/www/html/support/files/_cron has been validated.Write access to /var/www/html/support/files/_cron has been validated. Write access to /var/www/html/support/files has been validated.Write access to /var/www/html/support/files has been validated. Write access to /var/www/html/support/files/_dumps has been validated.Write access to /var/www/html/support/files/_dumps has been validated. Write access to /var/www/html/support/files/_graphs has been validated.Write access to /var/www/html/support/files/_graphs has been validated. Write access to /var/www/html/support/files/_lock has been validated.Write access to /var/www/html/support/files/_lock has been validated. Write access to /var/www/html/support/files/_pictures has been validated.Write access to /var/www/html/support/files/_pictures has been validated. Write access to /var/www/html/support/files/_plugins has been validated.Write access to /var/www/html/support/files/_plugins has been validated. Write access to /var/www/html/support/files/_rss has been validated.Write access to /var/www/html/support/files/_rss has been validated. Write access to /var/www/html/support/files/_sessions has been validated.Write access to /var/www/html/support/files/_sessions has been validated. Write access to /var/www/html/support/files/_tmp has been validated.Write access to /var/www/html/support/files/_tmp has been validated. Write access to /var/www/html/support/files/_uploads has been validated.Write access to /var/www/html/support/files/_uploads has been validated. Write access to /var/www/html/support/marketplace has been validated.Write access to /var/www/html/support/marketplace has been validated. Web access to files directory is protectedWeb access to files directory is protected

GLPI constants

GLPI_ROOT: /var/www/html/support GLPI_CONFIG_DIR: /var/www/html/support/config GLPI_VAR_DIR: /var/www/html/support/files GLPI_MARKETPLACE_DIR: /var/www/html/support/marketplace GLPI_USE_CSRF_CHECK: 1 GLPI_CSRF_EXPIRES: 7200 GLPI_CSRF_MAX_TOKENS: 100 GLPI_USE_IDOR_CHECK: 1 GLPI_IDOR_EXPIRES: 7200 GLPI_ALLOW_IFRAME_IN_RICH_TEXT: GLPI_SERVERSIDE_URL_ALLOWLIST: Array GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org GLPI_INSTALL_MODE: TARBALL GLPI_NETWORK_MAIL: glpi@teclib.com GLPI_NETWORK_SERVICES: https://services.glpi-network.com GLPI_MARKETPLACE_PRERELEASES: GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1 GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1 GLPI_USER_AGENT_EXTRA_COMMENTS: GLPI_AJAX_DASHBOARD: 1 GLPI_CALDAV_IMPORT_STATE: 0 GLPI_DEMO_MODE: 0 GLPI_FORCE_EMPTY_SQL_MODE: 1 GLPI_DOC_DIR: /var/www/html/support/files GLPI_CACHE_DIR: /var/www/html/support/files/_cache GLPI_CRON_DIR: /var/www/html/support/files/_cron GLPI_DUMP_DIR: /var/www/html/support/files/_dumps GLPI_GRAPH_DIR: /var/www/html/support/files/_graphs GLPI_LOCAL_I18N_DIR: /var/www/html/support/files/_locales GLPI_LOCK_DIR: /var/www/html/support/files/_lock GLPI_LOG_DIR: /var/www/html/support/files/_log GLPI_PICTURE_DIR: /var/www/html/support/files/_pictures GLPI_PLUGIN_DOC_DIR: /var/www/html/support/files/_plugins GLPI_RSS_DIR: /var/www/html/support/files/_rss GLPI_SESSION_DIR: /var/www/html/support/files/_sessions GLPI_TMP_DIR: /var/www/html/support/files/_tmp GLPI_UPLOAD_DIR: /var/www/html/support/files/_uploads GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/ GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/ GLPI_I18N_DIR: /var/www/html/support/locales GLPI_VERSION: 9.5.9 GLPI_SCHEMA_VERSION: 9.5.7 GLPI_MIN_PHP: 7.2.0 GLPI_YEAR: 2022

Libraries

htmlawed/htmlawed version 1.2.5 in (/var/www/html/support/vendor/htmlawed/htmlawed) phpmailer/phpmailer version 6.1.6 in (/var/www/html/support/vendor/phpmailer/phpmailer/src) simplepie/simplepie version 1.5.6 in (/var/www/html/support/vendor/simplepie/simplepie/library) tecnickcom/tcpdf version 6.3.5 in (/var/www/html/support/vendor/tecnickcom/tcpdf) michelf/php-markdown in (/var/www/html/support/vendor/michelf/php-markdown/Michelf) true/punycode in (/var/www/html/support/vendor/true/punycode/src) iamcal/lib_autolink in (/var/www/html/support/vendor/iamcal/lib_autolink) sabre/dav in (/var/www/html/support/vendor/sabre/dav/lib/DAV) sabre/http in (/var/www/html/support/vendor/sabre/http/lib) sabre/uri in (/var/www/html/support/vendor/sabre/uri/lib) sabre/vobject in (/var/www/html/support/vendor/sabre/vobject/lib) laminas/laminas-cache in (/var/www/html/support/vendor/laminas/laminas-cache/src) laminas/laminas-i18n in (/var/www/html/support/vendor/laminas/laminas-i18n/src) laminas/laminas-serializer in (/var/www/html/support/vendor/laminas/laminas-serializer/src) monolog/monolog in (/var/www/html/support/vendor/monolog/monolog/src/Monolog) sebastian/diff in (/var/www/html/support/vendor/sebastian/diff/src) elvanto/litemoji in (/var/www/html/support/vendor/elvanto/litemoji/src) symfony/console in (/var/www/html/support/vendor/symfony/console) scssphp/scssphp in (/var/www/html/support/vendor/scssphp/scssphp/src) laminas/laminas-mail in (/var/www/html/support/vendor/laminas/laminas-mail/src/Protocol) laminas/laminas-mime in (/var/www/html/support/vendor/laminas/laminas-mime/src) rlanvin/php-rrule in (/var/www/html/support/vendor/rlanvin/php-rrule/src) blueimp/jquery-file-upload in (/var/www/html/support/vendor/blueimp/jquery-file-upload/server/php) ramsey/uuid in (/var/www/html/support/vendor/ramsey/uuid/src) psr/log in (/var/www/html/support/vendor/psr/log/Psr/Log) psr/simple-cache in (/var/www/html/support/vendor/psr/simple-cache/src) mexitek/phpcolors in (/var/www/html/support/vendor/mexitek/phpcolors/src/Mexitek/PHPColors) guzzlehttp/guzzle in (/var/www/html/support/marketplace/oauthimap/vendor/guzzlehttp/guzzle/src) guzzlehttp/psr7 in (/var/www/html/support/marketplace/oauthimap/vendor/guzzlehttp/psr7/src) wapmorgan/unified-archive in (/var/www/html/support/vendor/wapmorgan/unified-archive/src) paragonie/sodium_compat in (/var/www/html/support/vendor/paragonie/sodium_compat/src)

LDAP directories

Server: 'W2K19-AD-SG', Port: '389', BaseDN: 'dc=company,dc=dom', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'cn=administrateur,cn=users,dc=company,dc=dom', Use TLS: none

SQL replicas

Not active

Notifications

Way of sending emails: SMTP+TLS (support@company.fr@smtp.office365.com)

Mails receivers

Name: 'support.company@company.com' Active: No Server: '{outlook.office365.com:993/imap/ssl/novalidate-cert/notls}' Login: 'support.company@company.com' Password: Yes Name: 'support@company.fr' Active: Yes Server: '{mail.office365.com:993/imap/ssl/novalidate-cert/notls}' Login: 'support@company.fr' Password: Yes

Plugins list

news                 Name: Alertes                        Version: 1.9.1      State: Enabled
formcreator          Name: Form Creator                   Version: 2.12.5     State: Enabled
oauthimap            Name: Oauth IMAP                     Version: 1.3.3      State: Enabled
mreporting           Name: Plus de rapports               Version: 1.7.4      State: Enabled

Anything else?

No response

RodolpheLP commented 2 years ago

same thing happened to us (go from 9.5.9 to 9.5.11)

cedric-anne commented 2 years ago

Can you check https://github.com/pluginsGLPI/formcreator/pull/3065 ?

glpibr commented 2 years ago

Expensive, we at Verdanatech provide a release in our repository with this solution, if you are interested. The BUG affected all of our customers, so we had to race ourselves to come up with a solution. If anyone, or even Teclib, is interested in the solution, follow the temporary repository that we are making publicly available.

https://github.com/verdanatech/glpi-9.5.11

RodolpheLP commented 2 years ago

Thanks @glpibr. It works !

cedric-anne commented 2 years ago

Duplicates #13202