cconard96
commented
1 year ago This isn't a GLPI bug since it is not possible to set the status and the pending reasons toggle at the same time. This is just a side effect of how the STAB plugin works, both the Pending Reasons toggle value and the status are sent at the same time and the Pending Reason feature overwrites the status you select before the followup gets created.
Anyways, this is an issue with the plugin so I'll close this issue. If you want, please open a bug report on the plugin's GitHub, but it likely won't be fixable. https://github.com/cconard96/glpi-stab-plugin
Code of Conduct
Is there an existing issue for this?
Version
10.0.5
Bug description
when the call is "Pending" and we add a new ticket, the ticket comes with the status change to pending checkbox as "True", and we use the status change plugin, and so when we change the status to "Planned" in the plugin and the checkbox remains active, the status is "Pending" not "Planned"
Relevant log output
Page URL
Steps To reproduce
Your GLPI setup information
Instruções de instalação e configuração -- GLPI 10.0.5 ( => /var/www/html/glpi) Installation mode: TARBALL Current language:pt_BR Operating system: Linux ip-172-31-26-110 5.15.0-1022-aws #26-Ubuntu SMP Thu Oct 13 12:59:25 UTC 2022 x86_64 PHP 8.1.2-1ubuntu2.8 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, soap, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="600" memory_limit="256M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="30M" Software: Apache/2.4.52 (Ubuntu) (Apache/2.4.52 (Ubuntu) Server at suporte.-----------------------.com.br Port 443 ) Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36 Server Software: (Ubuntu) Server Version: 8.0.31-0ubuntu0.22.04.1 Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION Parameters: glpi@localhost/glpiweb Host info: Localhost via UNIX socket PHP version (8.1.2-1ubuntu2.8) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (8.0.31) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/www/html/glpi/files/_cache has been validated. Write access to /var/www/html/glpi/config has been validated. Write access to /var/www/html/glpi/files/_cron has been validated. Write access to /var/www/html/glpi/files has been validated. Write access to /var/www/html/glpi/files/_dumps has been validated. Write access to /var/www/html/glpi/files/_graphs has been validated. Write access to /var/www/html/glpi/files/_lock has been validated. Write access to /var/www/html/glpi/files/_pictures has been validated. Write access to /var/www/html/glpi/files/_plugins has been validated. Write access to /var/www/html/glpi/files/_rss has been validated. Write access to /var/www/html/glpi/files/_sessions has been validated. Write access to /var/www/html/glpi/files/_tmp has been validated. Write access to /var/www/html/glpi/files/_uploads has been validated. The following directories should be placed outside "/var/www/html/glpi": ‣ "/var/www/html/glpi/files" ("GLPI_VAR_DIR") ‣ "/var/www/html/glpi/config" ("GLPI_CONFIG_DIR") You can ignore this suggestion if you are certain that these directories are not accessible through your web server. PHP directive "session.cookie_secure" should be set to "on" when GLPI can be accessed on HTTPS protocol. PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values. exif extension is installed. ldap extension is installed. openssl extension is installed. zip extension is installed. bz2 extension is installed. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/html/glpi/marketplace has been validated. Timezones seems loaded in database. GLPI_ROOT: "/var/www/html/glpi" GLPI_CONFIG_DIR: "/var/www/html/glpi/config" GLPI_VAR_DIR: "/var/www/html/glpi/files" GLPI_MARKETPLACE_DIR: "/var/www/html/glpi/marketplace" GLPI_USE_CSRF_CHECK: "1" GLPI_CSRF_EXPIRES: "7200" GLPI_CSRF_MAX_TOKENS: "100" GLPI_USE_IDOR_CHECK: "1" GLPI_IDOR_EXPIRES: "7200" GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?\|feed):\\/\\/[^@:]+(\\/.*)?$/"] GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org" GLPI_INSTALL_MODE: "TARBALL" GLPI_NETWORK_MAIL: "glpi@teclib.com" GLPI_NETWORK_SERVICES: "https://services.glpi-network.com" GLPI_MARKETPLACE_ALLOW_OVERRIDE: true GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true GLPI_USER_AGENT_EXTRA_COMMENTS: "" GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1" GLPI_AJAX_DASHBOARD: "1" GLPI_CALDAV_IMPORT_STATE: 0 GLPI_DEMO_MODE: "0" GLPI_CENTRAL_WARNINGS: "1" GLPI_DOC_DIR: "/var/www/html/glpi/files" GLPI_CACHE_DIR: "/var/www/html/glpi/files/_cache" GLPI_CRON_DIR: "/var/www/html/glpi/files/_cron" GLPI_DUMP_DIR: "/var/www/html/glpi/files/_dumps" GLPI_GRAPH_DIR: "/var/www/html/glpi/files/_graphs" GLPI_LOCAL_I18N_DIR: "/var/www/html/glpi/files/_locales" GLPI_LOCK_DIR: "/var/www/html/glpi/files/_lock" GLPI_LOG_DIR: "/var/www/html/glpi/files/_log" GLPI_PICTURE_DIR: "/var/www/html/glpi/files/_pictures" GLPI_PLUGIN_DOC_DIR: "/var/www/html/glpi/files/_plugins" GLPI_RSS_DIR: "/var/www/html/glpi/files/_rss" GLPI_SESSION_DIR: "/var/www/html/glpi/files/_sessions" GLPI_TMP_DIR: "/var/www/html/glpi/files/_tmp" GLPI_UPLOAD_DIR: "/var/www/html/glpi/files/_uploads" GLPI_INVENTORY_DIR: "/var/www/html/glpi/files/_inventories" GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/" GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/glpi-plugins/" GLPI_I18N_DIR: "/var/www/html/glpi/locales" GLPI_VERSION: "10.0.5" GLPI_SCHEMA_VERSION: "10.0.5@628dbfbb91eb4caf10c35969d9162b9300b141e0" GLPI_MARKETPLACE_PRERELEASES: false GLPI_MIN_PHP: "7.4.0" GLPI_MAX_PHP: "8.3.0" GLPI_YEAR: "2022" htmlawed/htmlawed version 1.2.9 in (/var/www/html/glpi/vendor/htmlawed/htmlawed) phpmailer/phpmailer version 6.6.0 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src) simplepie/simplepie version 1.5.8 in (/var/www/html/glpi/vendor/simplepie/simplepie/library) tecnickcom/tcpdf version 6.5.0 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf) michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf) true/punycode in (/var/www/html/glpi/vendor/true/punycode/src) iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink) sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV) sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib) sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib) sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib) laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src) laminas/laminas-servicemanager in (/var/www/html/glpi/vendor/laminas/laminas-servicemanager/src) monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog) sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src) donatj/phpuseragentparser in (/var/www/html/glpi/vendor/donatj/phpuseragentparser/src/UserAgent) elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src) symfony/console in (/var/www/html/glpi/vendor/symfony/console) scssphp/scssphp in (/var/www/html/glpi/vendor/scssphp/scssphp/src) laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol) laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src) rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src) blueimp/jquery-file-upload in (/var/www/html/glpi/vendor/blueimp/jquery-file-upload/server/php) ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src) psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log) psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src) psr/cache in (/var/www/html/glpi/vendor/psr/cache/src) league/csv in (/var/www/html/glpi/vendor/league/csv/src) mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors) guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src) guzzlehttp/psr7 in (/var/www/html/glpi/vendor/guzzlehttp/psr7/src) glpi-project/inventory_format in (/var/www/html/glpi/vendor/glpi-project/inventory_format/lib/php) wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src) paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src) symfony/cache in (/var/www/html/glpi/vendor/symfony/cache) html2text/html2text in (/var/www/html/glpi/vendor/html2text/html2text/src) symfony/css-selector in (/var/www/html/glpi/vendor/symfony/css-selector) symfony/dom-crawler in (/var/www/html/glpi/vendor/symfony/dom-crawler) twig/twig in (/var/www/html/glpi/vendor/twig/twig/src) twig/string-extra in (/var/www/html/glpi/vendor/twig/string-extra) symfony/polyfill-ctype not found symfony/polyfill-iconv not found symfony/polyfill-mbstring not found symfony/polyfill-php80 not found symfony/polyfill-php81 not found symfony/polyfill-php82 in (/var/www/html/glpi/vendor/symfony/polyfill-php82) phpCas version 1.3.8 in (/usr/share/php/CAS/source) Not active Way of sending emails: SMTP+TLS (suporte-@outlook.com@smtp-mail.outlook.com) Name: '------------@-----------.com.br' Active: Yes Server: '{imappro.zoho.com:993/imap/ssl}INBOX' Login: '------------@-----------.com.br' Password: Yes actualtime Name: ActualTime Version: 2.0.0 State: Enabled Install Method: Marketplace news Name: Alertas Version: 1.10.5 State: Enabled Install Method: Marketplace barcode Name: Barcode Version: 2.7.1 State: Enabled Install Method: Marketplace tag Name: Gerenciamento de Etiquetas Version: 2.10.0 State: Enabled Install Method: Marketplace mreporting Name: Mais Relatórios Version: 1.8.2 State: Enabled Install Method: Marketplace satisfaction Name: Mais satisfação Version: 1.6.1 State: Enabled Install Method: Marketplace metabase Name: metabase Version: 1.3.0 State: Enabled Install Method: Marketplace stab Name: Split Timeline Action Buttons Version: 1.1.2 State: Enabled Install Method: Marketplace useditemsexport Name: Used items export Version: 2.5.1 State: Enabled Install Method: MarketplaceAnything else?
No response