glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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After upgrade to 10.0.5, tickets closed not display correctly with VIP plugin #13337

Closed migdav-dsn closed 2 years ago

migdav-dsn commented 2 years ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.5

Bug description

Hello,

After upgrade GLPI 9.5.5 to 10.0.5, we can't visualize closed tickets when the VIP plugin is active.

GLPI-VIP

Version VIP plugin : 1.8.1

thank you in advance

Relevant log output

[2022-11-18 15:46:52] glpiphplog.CRITICAL:   *** Uncaught Exception Error: Call to a member function getType() on null in /var/www/glpi/plugins/vip/inc/ticket.class.php at line 151
  Backtrace :
  src/Plugin.php:1489                                PluginVipTicket::showVIPInfos()
  ...plication/View/Extension/PluginExtension.php:67 Plugin::doHook()
  ...8d16e24813aab5e0b2cff3ca2f66121a65c9746.php:275 Glpi\Application\View\Extension\PluginExtension->callPluginHook()
  vendor/twig/twig/src/Template.php:394              __TwigTemplate_515d1b8ba69b533c5cd7e9b0ac6e2740995febd0f3bd0b101d07613a31c329f8->doDisplay()
  vendor/twig/twig/src/Template.php:367              Twig\Template->displayWithErrorHandling()
  vendor/twig/twig/src/Template.php:379              Twig\Template->display()
  vendor/twig/twig/src/TemplateWrapper.php:40        Twig\Template->render()
  .../twig/twig/src/Extension/CoreExtension.php:1323 Twig\TemplateWrapper->render()
  ...1dca09d2cd2255483b1a56182d2dac5f97632e9.php:131 twig_include()
  vendor/twig/twig/src/Template.php:394              __TwigTemplate_d831558ac9bd1dc794ca1382565c85318359545058d2ac551f724a645ffb2fdf->doDisplay()
  vendor/twig/twig/src/Template.php:367              Twig\Template->displayWithErrorHandling()
  vendor/twig/twig/src/TemplateWrapper.php:47        Twig\Template->display()
  src/Application/View/TemplateRenderer.php:179      Twig\TemplateWrapper->display()
  src/Ticket.php:4356                                Glpi\Application\View\TemplateRenderer->display()
  src/CommonGLPI.php:676                             Ticket->showForm()
  ajax/common.tabs.php:113                           CommonGLPI::displayStandardTab()

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

Informations sur le système, l'installation et la configuration
GLPI 10.0.5 (/glpi => /var/www/glpi)
Installation mode: TARBALL
Current language:fr_FR

Server
 
Operating system: Linux SER*** 4.19.0-16-amd64 #1 SMP Debian 4.19.181-1 (2021-03-19) x86_64
PHP 7.4.33 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bz2, calendar, ctype,
    curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd,
    openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml,
    xmlreader, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="2M" 
Software: Apache/2.4.38 (Debian) (Apache/2.4.38 (Debian) Server at glpi.*****.fr Port 443
)
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36
Server Software: Debian 10
    Server Version: 10.3.29-MariaDB-0+deb10u1
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: glpiuser@localhost/glpidb
    Host info: Localhost via UNIX socket

PHP version (7.4.33) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.3.29) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /var/lib/glpi/_cache has been validated.
Write access to /etc/glpi/ has been validated.
Write access to /var/lib/glpi/_cron has been validated.
Write access to /var/lib/glpi has been validated.
Write access to /var/lib/glpi/_dumps has been validated.
Write access to /var/lib/glpi/_graphs has been validated.
Write access to /var/lib/glpi/_lock has been validated.
Write access to /var/lib/glpi/_pictures has been validated.
Write access to /var/lib/glpi/_plugins has been validated.
Write access to /var/lib/glpi/_rss has been validated.
Write access to /var/lib/glpi/_sessions has been validated.
Write access to /var/lib/glpi/_tmp has been validated.
Write access to /var/lib/glpi/_uploads has been validated.
GLPI data directories are located in a secured path.
Sessions configuration is secured.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/glpi/marketplace has been validated.
Timezones seems loaded in database.

GLPI constants
 
GLPI_ROOT: "/var/www/glpi"
GLPI_CONFIG_DIR: "/etc/glpi/"
GLPI_VAR_DIR: "/var/lib/glpi"
GLPI_LOG_DIR: "/var/log/glpi"
GLPI_MARKETPLACE_DIR: "/var/www/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_DOC_DIR: "/var/lib/glpi"
GLPI_CACHE_DIR: "/var/lib/glpi/_cache"
GLPI_CRON_DIR: "/var/lib/glpi/_cron"
GLPI_DUMP_DIR: "/var/lib/glpi/_dumps"
GLPI_GRAPH_DIR: "/var/lib/glpi/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/_locales"
GLPI_LOCK_DIR: "/var/lib/glpi/_lock"
GLPI_PICTURE_DIR: "/var/lib/glpi/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/_plugins"
GLPI_RSS_DIR: "/var/lib/glpi/_rss"
GLPI_SESSION_DIR: "/var/lib/glpi/_sessions"
GLPI_TMP_DIR: "/var/lib/glpi/_tmp"
GLPI_UPLOAD_DIR: "/var/lib/glpi/_uploads"
GLPI_INVENTORY_DIR: "/var/lib/glpi/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/glpi-plugins/"
GLPI_I18N_DIR: "/var/www/glpi/locales"
GLPI_VERSION: "10.0.5"
GLPI_SCHEMA_VERSION: "10.0.5"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.3.0"
GLPI_YEAR: "2022"

Libraries
 
htmlawed/htmlawed version 1.2.9 in (/var/www/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.5.0 in (/var/www/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/var/www/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/glpi/vendor/psr/cache/src)
league/csv in (/var/www/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 in (/var/www/glpi/vendor/symfony/polyfill-php80)
symfony/polyfill-php81 in (/var/www/glpi/vendor/symfony/polyfill-php81)
symfony/polyfill-php82 in (/var/www/glpi/vendor/symfony/polyfill-php82)
phpCas version 1.3.6 in (/usr/share/php/CAS/source)

LDAP directories
 
Server: '*****.priv', Port: '389', BaseDN: 'DC=*****,DC=priv', Connection filter:
        '(&(objectClass=user)(objectCategory=person))', RootDN: 'ldap_request', Use TLS: none
Server: 'srv-*****.*****.dom', Port: '389', BaseDN: 'DC=*****,DC=dom', Connection filter:
        '(&(objectClass=user)(objectCategory=person))', RootDN: none, Use TLS: none
Server: '172.27.*.*', Port: '389', BaseDN: 'DC=*****,DC=priv', Connection filter:
        '(&(objectClass=user)(objectCategory=person))', RootDN: 'ldap_request', Use TLS: none

SQL replicas
 
Not active

Notifications
 
Way of sending emails: SMTP (anonymous@mail.******.fr)

Plugins list
 
    addressing           Name: Adressage IP                   Version: 3.0.1      State: Enabled                                 
        Install Method: Manual
    behaviors            Name: Comportements                  Version: 2.7.2      State: Enabled                                 
        Install Method: Manual
    datainjection        Name: Data Injection                 Version: 2.12.0     State: Enabled                                 
        Install Method: Manual
    escalade             Name: Escalades                      Version: 2.8.1      State: Enabled                                 
        Install Method: Manual
    formcreator          Name: Form Creator                   Version: 2.13.2     State: Enabled                                 
        Install Method: Manual
    fusioninventory      Name: FusionInventory                Version: 10.0.3+1.0 State: To update                               
        Install Method: Manual
    order                Name: Gestion des commandes          Version: 2.10.0     State: Enabled                                 
        Install Method: Manual
    manufacturersimports Name: Imports fabricants             Version: 3.0.5      State: Enabled                                 
        Install Method: Manual
    reports              Name: Rapports                       Version: 1.16.0     State: Enabled                                 
        Install Method: Manual
    dashboard            Name: Tableau de bord                Version: 1.0.2      State: Installed / not activated               
        Install Method: Manual
    vip                  Name: VIP                            Version: 1.8.1      State: Enabled                                 
        Install Method: Manual

Anything else?

No response

tsmr commented 2 years ago

Already fixed with https://github.com/pluginsGLPI/vip/releases/tag/1.8.2

migdav-dsn commented 2 years ago

Thank you very much, I had not found 1.8.2 in my searches.

trasher commented 2 years ago

Please also note we do not track plugins issues here; only core GLPI ones - as explained in contribution README.