glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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Mailgate automatic action hangs #13462

Closed scylla999 closed 1 year ago

scylla999 commented 1 year ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.0.5

Bug description

Mailgate automatic task stays in 'running mode' and does not terminate. Task must be run manual.

Relevant log output

No response

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

Informations sur l'installation et la configuration du système
GLPI 10.0.5 (/glpi => /home2/www/secure_html/glpi)
Installation mode: TARBALL
Current language:fr_CA

Server
 
Operating system: Linux  4.18.0-408.el8.x86_64 #1 SMP Mon Jul 18 17:42:52 UTC 2022 x86_64
PHP 8.2.0RC7 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bz2, calendar, cgi-fcgi, ctype, curl, date,
    dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre,
    pdo_mysql, pdo_sqlite, pdo_sqlsrv, posix, random, session, shmop, sockets, sodium, sqlite3, sqlsrv, standard, sysvmsg, sysvsem,
    sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="20M" safe_mode="" session.save_handler="files"
    upload_max_filesize="10M" 
Software: Apache/2.4.37 (centos) OpenSSL/1.1.1k mod_perl/2.0.12 Perl/v5.26.3 ()
    Mozilla/5.0 (X11; Linux x86_64; rv:107.0) Gecko/20100101 Firefox/107.0
Server Software: MariaDB Server
    Server Version: 10.5.18-MariaDB
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: glpi@localhost/glpi
    Host info: Localhost via UNIX socket

PHP version (8.2.0RC7) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.5.18) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /home2/www/secure_html/glpi/files/_cache has been validated.
Write access to /home2/www/secure_html/glpi/config has been validated.
Write access to /home2/www/secure_html/glpi/files/_cron has been validated.
Write access to /home2/www/secure_html/glpi/files has been validated.
Write access to /home2/www/secure_html/glpi/files/_dumps has been validated.
Write access to /home2/www/secure_html/glpi/files/_graphs has been validated.
Write access to /home2/www/secure_html/glpi/files/_lock has been validated.
Write access to /home2/www/secure_html/glpi/files/_pictures has been validated.
Write access to /home2/www/secure_html/glpi/files/_plugins has been validated.
Write access to /home2/www/secure_html/glpi/files/_rss has been validated.
Write access to /home2/www/secure_html/glpi/files/_sessions has been validated.
Write access to /home2/www/secure_html/glpi/files/_tmp has been validated.
Write access to /home2/www/secure_html/glpi/files/_uploads has been validated.
The following directories should be placed outside "/home2/www/secure_html/glpi":
‣ "/home2/www/secure_html/glpi/files" ("GLPI_VAR_DIR")
‣ "/home2/www/secure_html/glpi/config" ("GLPI_CONFIG_DIR")
You can ignore this suggestion if you are certain that these directories are not accessible through your web server.
For security reasons, SELinux mode should be Enforcing.
Sessions configuration is secured.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is not present.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /home2/www/secure_html/glpi/marketplace has been validated.
Timezones seems loaded in database.

GLPI constants
 
GLPI_ROOT: "/home2/www/secure_html/glpi"
GLPI_CONFIG_DIR: "/home2/www/secure_html/glpi/config"
GLPI_VAR_DIR: "/home2/www/secure_html/glpi/files"
GLPI_MARKETPLACE_DIR: "/home2/www/secure_html/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_DOC_DIR: "/home2/www/secure_html/glpi/files"
GLPI_CACHE_DIR: "/home2/www/secure_html/glpi/files/_cache"
GLPI_CRON_DIR: "/home2/www/secure_html/glpi/files/_cron"
GLPI_DUMP_DIR: "/home2/www/secure_html/glpi/files/_dumps"
GLPI_GRAPH_DIR: "/home2/www/secure_html/glpi/files/_graphs"
GLPI_LOCAL_I18N_DIR: "/home2/www/secure_html/glpi/files/_locales"
GLPI_LOCK_DIR: "/home2/www/secure_html/glpi/files/_lock"
GLPI_LOG_DIR: "/home2/www/secure_html/glpi/files/_log"
GLPI_PICTURE_DIR: "/home2/www/secure_html/glpi/files/_pictures"
GLPI_PLUGIN_DOC_DIR: "/home2/www/secure_html/glpi/files/_plugins"
GLPI_RSS_DIR: "/home2/www/secure_html/glpi/files/_rss"
GLPI_SESSION_DIR: "/home2/www/secure_html/glpi/files/_sessions"
GLPI_TMP_DIR: "/home2/www/secure_html/glpi/files/_tmp"
GLPI_UPLOAD_DIR: "/home2/www/secure_html/glpi/files/_uploads"
GLPI_INVENTORY_DIR: "/home2/www/secure_html/glpi/files/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/glpi-plugins/"
GLPI_I18N_DIR: "/home2/www/secure_html/glpi/locales"
GLPI_VERSION: "10.0.5"
GLPI_SCHEMA_VERSION: "10.0.5@628dbfbb91eb4caf10c35969d9162b9300b141e0"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.3.0"
GLPI_YEAR: "2022"

Libraries
 
htmlawed/htmlawed version 1.2.9 in (/home2/www/secure_html/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/home2/www/secure_html/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/home2/www/secure_html/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.5.0 in (/home2/www/secure_html/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/home2/www/secure_html/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/home2/www/secure_html/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/home2/www/secure_html/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/home2/www/secure_html/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/home2/www/secure_html/glpi/vendor/sabre/http/lib)
sabre/uri in (/home2/www/secure_html/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/home2/www/secure_html/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/home2/www/secure_html/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/home2/www/secure_html/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/home2/www/secure_html/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/home2/www/secure_html/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/home2/www/secure_html/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/home2/www/secure_html/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/home2/www/secure_html/glpi/vendor/symfony/console)
scssphp/scssphp in (/home2/www/secure_html/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/home2/www/secure_html/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/home2/www/secure_html/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/home2/www/secure_html/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/home2/www/secure_html/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/home2/www/secure_html/glpi/vendor/ramsey/uuid/src)
psr/log in (/home2/www/secure_html/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/home2/www/secure_html/glpi/vendor/psr/simple-cache/src)
psr/cache in (/home2/www/secure_html/glpi/vendor/psr/cache/src)
league/csv in (/home2/www/secure_html/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/home2/www/secure_html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/home2/www/secure_html/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/home2/www/secure_html/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/home2/www/secure_html/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/home2/www/secure_html/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/home2/www/secure_html/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/home2/www/secure_html/glpi/vendor/symfony/cache)
html2text/html2text in (/home2/www/secure_html/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/home2/www/secure_html/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/home2/www/secure_html/glpi/vendor/symfony/dom-crawler)
twig/twig in (/home2/www/secure_html/glpi/vendor/twig/twig/src)
twig/string-extra in (/home2/www/secure_html/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/home2/www/secure_html/glpi/vendor/symfony/polyfill-php82)

LDAP directories
 
Server: 'stilton.gigl.polymtl.ca', Port: '389', BaseDN: 'dc=gigl,dc=polymtl,dc=ca', Connection filter:
        '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'CN=ldap
        access,OU=Non_Managed_Accounts,DC=gigl,DC=polymtl,DC=ca', Use TLS: none

SQL replicas
 
Not active

Notifications
 
Way of sending emails: SMTP (anonymous@smtp.polymtl.ca)

Plugins list
 
    fusioninventory      Name: FusionInventory                Version: 9.5.0+1.0  State: Installed / not activated               
        Install Method: Manual
    sccm                 Name: Interface - SCCM               Version: 2.3.1      State: Error / to clean                        
        Install Method: Manual
    room                 Name: Rooms                          Version: 3.1.3      State: Installed / not activated               
        Install Method: Manual

Anything else?

No response

scylla999 commented 1 year ago

[root@intranet secure_html]# su -s /bin/bash apache -c '/usr/bin/php /home2/www/secure_html/glpi/front/cron.php --debug --force mailgate' Externe #1 : Démarrage mailgate PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 36864 bytes) in /home2/www/secure_html/glpi/src/DBmysql.php on line 548 PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 65536 bytes) in /home2/www/secure_html/glpi/vendor/composer/ClassLoader.php on line 571

scylla999 commented 1 year ago

I'm going to close this ticket... I fixed mem limit in php.ini.