search

glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
4.26k stars 1.29k forks source link

GLPI 10.0.5 - Can't send SMTP mail #13870

Closed Chico0008 closed 1 year ago

Chico0008 commented 1 year ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.5

Bug description

Setup the email notification using smtp, but test failed, got an immediate error pop-up

Relevant log output

log from files/_log/mail-debug.log
3 - Connection: opening to smtp.viry.net:8082, timeout=300, options=array()2023-01-25 10:04:21 [500@s-web]
3 - Connection: opened2023-01-25 10:04:21 [500@s-web]
2 - SERVER -> CLIENT: 2023-01-25 10:04:21 [500@s-web]
3 - Connection: closing due to error2023-01-25 10:04:21 [500@s-web]
3 - Connection: closed2023-01-25 10:04:21 [500@s-web]
3 - SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

Page URL

No response

Steps To reproduce

Glpi 10.0.5 is installed on a Ubuntu 22.04 server, whith apache2/MadiaDB Ubuntu server joined Windows AD Domain.

We have an old version of Glpi (0.85) hosted on a old ISS server, sending mail notification, it's working. mail en send via a local smtp relay to office365 mail.

put the same conf from 0.95 to 10.0.5, nothing works.

Your GLPI setup information

Informations sur le système, l'installation et la configuration --   GLPI 10.0.5 ( => /var/www/glpi) Installation mode: TARBALL Current language:fr_FR Operating system: Linux s-web 5.15.0-58-generic #64-Ubuntu SMP Thu Jan 5 11:43:13 UTC 2023 x86_64 PHP 8.1.2-1ubuntu2.10 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.52 (Ubuntu) (Apache/2.4.52 (Ubuntu) Server at glpi-test.viry.net Port 80 ) Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 Safari/537.36 Server Software: Ubuntu 22.04 Server Version: 10.6.11-MariaDB-0ubuntu0.22.04.1 Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: dbglpi@localhost/glpi Host info: Localhost via UNIX socket PHP version (8.1.2-1ubuntu2.10) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.6.11) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/www/glpi/files/_cache has been validated. Write access to /var/www/glpi/config has been validated. Write access to /var/www/glpi/files/_cron has been validated. Write access to /var/www/glpi/files has been validated. Write access to /var/www/glpi/files/_dumps has been validated. Write access to /var/www/glpi/files/_graphs has been validated. Write access to /var/www/glpi/files/_lock has been validated. Write access to /var/www/glpi/files/_pictures has been validated. Write access to /var/www/glpi/files/_plugins has been validated. Write access to /var/www/glpi/files/_rss has been validated. Write access to /var/www/glpi/files/_sessions has been validated. Write access to /var/www/glpi/files/_tmp has been validated. Write access to /var/www/glpi/files/_uploads has been validated. The following directories should be placed outside "/var/www/glpi": ‣ "/var/www/glpi/files" ("GLPI_VAR_DIR") ‣ "/var/www/glpi/config" ("GLPI_CONFIG_DIR") You can ignore this suggestion if you are certain that these directories are not accessible through your web server. PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values. exif extension is installed. ldap extension is installed. openssl extension is installed. zip extension is installed. bz2 extension is installed. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/glpi/marketplace has been validated. Timezones seems not loaded, see https://glpi-install.readthedocs.io/en/latest/timezones.html. GLPI_ROOT: "/var/www/glpi" GLPI_CONFIG_DIR: "/var/www/glpi/config" GLPI_VAR_DIR: "/var/www/glpi/files" GLPI_MARKETPLACE_DIR: "/var/www/glpi/marketplace" GLPI_USE_CSRF_CHECK: "1" GLPI_CSRF_EXPIRES: "7200" GLPI_CSRF_MAX_TOKENS: "100" GLPI_USE_IDOR_CHECK: "1" GLPI_IDOR_EXPIRES: "7200" GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?\|feed):\\/\\/[^@:]+(\\/.*)?$/"] GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org" GLPI_INSTALL_MODE: "TARBALL" GLPI_NETWORK_MAIL: "glpi@teclib.com" GLPI_NETWORK_SERVICES: "https://services.glpi-network.com" GLPI_MARKETPLACE_ALLOW_OVERRIDE: true GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true GLPI_USER_AGENT_EXTRA_COMMENTS: "" GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1" GLPI_AJAX_DASHBOARD: "1" GLPI_CALDAV_IMPORT_STATE: 0 GLPI_DEMO_MODE: "0" GLPI_CENTRAL_WARNINGS: "1" GLPI_DOC_DIR: "/var/www/glpi/files" GLPI_CACHE_DIR: "/var/www/glpi/files/_cache" GLPI_CRON_DIR: "/var/www/glpi/files/_cron" GLPI_DUMP_DIR: "/var/www/glpi/files/_dumps" GLPI_GRAPH_DIR: "/var/www/glpi/files/_graphs" GLPI_LOCAL_I18N_DIR: "/var/www/glpi/files/_locales" GLPI_LOCK_DIR: "/var/www/glpi/files/_lock" GLPI_LOG_DIR: "/var/www/glpi/files/_log" GLPI_PICTURE_DIR: "/var/www/glpi/files/_pictures" GLPI_PLUGIN_DOC_DIR: "/var/www/glpi/files/_plugins" GLPI_RSS_DIR: "/var/www/glpi/files/_rss" GLPI_SESSION_DIR: "/var/www/glpi/files/_sessions" GLPI_TMP_DIR: "/var/www/glpi/files/_tmp" GLPI_UPLOAD_DIR: "/var/www/glpi/files/_uploads" GLPI_INVENTORY_DIR: "/var/www/glpi/files/_inventories" GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/" GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/glpi-plugins/" GLPI_I18N_DIR: "/var/www/glpi/locales" GLPI_VERSION: "10.0.5" GLPI_SCHEMA_VERSION: "10.0.5" GLPI_MARKETPLACE_PRERELEASES: false GLPI_MIN_PHP: "7.4.0" GLPI_MAX_PHP: "8.3.0" GLPI_YEAR: "2022" htmlawed/htmlawed version 1.2.9 in (/var/www/glpi/vendor/htmlawed/htmlawed) phpmailer/phpmailer version 6.6.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src) simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library) tecnickcom/tcpdf version 6.5.0 in (/var/www/glpi/vendor/tecnickcom/tcpdf) michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf) true/punycode in (/var/www/glpi/vendor/true/punycode/src) iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink) sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV) sabre/http in (/var/www/glpi/vendor/sabre/http/lib) sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib) sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib) laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src) laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src) monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog) sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src) donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent) elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src) symfony/console in (/var/www/glpi/vendor/symfony/console) scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src) laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol) laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src) rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src) blueimp/jquery-file-upload in (/var/www/glpi/vendor/blueimp/jquery-file-upload/server/php) ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src) psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log) psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src) psr/cache in (/var/www/glpi/vendor/psr/cache/src) league/csv in (/var/www/glpi/vendor/league/csv/src) mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors) guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src) guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src) glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php) wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src) paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src) symfony/cache in (/var/www/glpi/vendor/symfony/cache) html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src) symfony/css-selector in (/var/www/glpi/vendor/symfony/css-selector) symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler) twig/twig in (/var/www/glpi/vendor/twig/twig/src) twig/string-extra in (/var/www/glpi/vendor/twig/string-extra) symfony/polyfill-ctype not found symfony/polyfill-iconv not found symfony/polyfill-mbstring not found symfony/polyfill-php80 not found symfony/polyfill-php81 not found symfony/polyfill-php82 in (/var/www/glpi/vendor/symfony/polyfill-php82) Server: 's-dc-hdv.viry.net', Port: '389', BaseDN: 'DC=viry,DC=net', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'CN=glpi,OU=droits eleves,OU=Comptes de services,DC=viry,DC=net', Use TLS: none Not active Way of sending emails: SMTP (anonymous@smtp.viry.net)   glpiinventory Name: GLPI Inventory Version: 1.0.6 State: Enabled Install Method: Manual

Anything else?

Smtp relays has been setup to accept connexion et relay from my ubuntu server (s-web)

github-actions[bot] commented 1 year ago

This issue has been closed as we only track bugs here.

You can get community support on forums or you can consider taking a subscription to get professional support. You can also contact GLPI editor team directly.