glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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Cannot add Assignee/Actor to notification #1401

Closed ghost closed 7 years ago

ghost commented 7 years ago

Hi, Maybe this is a dumb question but i've looked around and can't find anything related. When creating a ticket and setting the requester, watcher and assigned to fields, on submit the requester and watcher are send email notifications, the assignee however does not.

I've looked around, found another bug report about not sending mail. So i checked /var/www/glpi/files/_log/mail.log, sure enough the mails for the requester and watcher are in there but the assignee is not. Then i stumbled upon the notification setting under menu Setup > Notifications > Notifications.

2016-12-06 14_22_41-glpi - notifications - 2

As you can see, only the requester and watcher are mentioned here, so where is the assignee? I can add other groups/users but there is no option for the assignee or actor.

My GLPI configuration:


GLPI 9.1.1 ( => /var/www/glpi)

Server

Operating system: Linux assam 3.13.0-85-generic #129-Ubuntu SMP Thu Mar 17 20:50:15 UTC 2016 x86_64
PHP 5.5.9-1ubuntu4.20 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu,
    bcmath, bz2, calendar, ctype, curl, date, dba, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl,
    json, ldap, libxml, mbstring, mcrypt, mhash, mysql, mysqli, openssl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, readline,
    session, shmop, snmp, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlwriter,
    zip, zlib)
Setup: max_execution_time="30" memory_limit="256M" post_max_size="200M" safe_mode="" session.save_handler="files"
    upload_max_filesize="200M" 
Software: Apache/2.4.7 (Ubuntu) (Apache/2.4.7 (Ubuntu) Server at glpi Port 443)
    Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
Server Software: (Ubuntu)
    Server Version: 5.5.53-0ubuntu0.14.04.1
    Server SQL Mode: 
    Parameters: glpi@localhost/glpidb
    Host info: Localhost via UNIX socket

OK/var/www/glpi/config : OK
OK/var/www/glpi/files : OK
OK/var/www/glpi/files/_dumps : OK
OK/var/www/glpi/files/_sessions : OK
OK/var/www/glpi/files/_cron : OK
OK/var/www/glpi/files/_graphs : OK
OK/var/www/glpi/files/_lock : OK
OK/var/www/glpi/files/_plugins : OK
OK/var/www/glpi/files/_tmp : OK
OK/var/www/glpi/files/_rss : OK
OK/var/www/glpi/files/_uploads : OK
OK/var/www/glpi/files/_pictures : OK
OK/var/www/glpi/files/_log : OK
Web access to files directory is protectedWeb access to files directory is protected : OK

Libraries

htmLawed version 1.1.21 in (/var/www/glpi/lib/htmlawed)
phpCas version 1.3.4 in (/var/www/glpi/vendor/jasig/phpcas/source)
PHPMailer version 5.2.16 in (/var/www/glpi/vendor/phpmailer/phpmailer)
Zend Framework in (/var/www/glpi/vendor/zendframework/zend-loader/src)
zetacomponents/graph in (/var/www/glpi/vendor/zetacomponents/graph/src)
SimplePie version 1.4.1 in (/var/www/glpi/vendor/simplepie/simplepie/library)
TCPDF version 6.2.12 in (/var/www/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iacaml/autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)

SQL replicas

Not active

Notifications

Way of sending emails: SMTP+TLS (address redacted)

Mails receivers

Name: 'address redacted' Active: Yes
    Server: '{address redacted:993/imap/ssl}INBOX' Login: 'login redacted' Password: Yes

Plugins list

    datainjection        Name: File injection                 Version: 2.4.2      State: Enabled
    fusioninventory      Name: FusionInventory                Version: 9.1+1.0    State: Enabled
    genericobject        Name: Objects management             Version: 2.4.0      State: Enabled
ghost commented 7 years ago

To anwser my own question... I found it. I was missing the Technician in charge of the ticket option. Might i suggest this option to be renamed to something more logical in line with the rest?