Hi,
Maybe this is a dumb question but i've looked around and can't find anything related.
When creating a ticket and setting the requester, watcher and assigned to fields, on submit the requester and watcher are send email notifications, the assignee however does not.
I've looked around, found another bug report about not sending mail. So i checked /var/www/glpi/files/_log/mail.log, sure enough the mails for the requester and watcher are in there but the assignee is not.
Then i stumbled upon the notification setting under menu Setup > Notifications > Notifications.
As you can see, only the requester and watcher are mentioned here, so where is the assignee? I can add other groups/users but there is no option for the assignee or actor.
My GLPI configuration:
GLPI 9.1.1 ( => /var/www/glpi)
Server
Operating system: Linux assam 3.13.0-85-generic #129-Ubuntu SMP Thu Mar 17 20:50:15 UTC 2016 x86_64
PHP 5.5.9-1ubuntu4.20 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu,
bcmath, bz2, calendar, ctype, curl, date, dba, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl,
json, ldap, libxml, mbstring, mcrypt, mhash, mysql, mysqli, openssl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, readline,
session, shmop, snmp, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlwriter,
zip, zlib)
Setup: max_execution_time="30" memory_limit="256M" post_max_size="200M" safe_mode="" session.save_handler="files"
upload_max_filesize="200M"
Software: Apache/2.4.7 (Ubuntu) (Apache/2.4.7 (Ubuntu) Server at glpi Port 443)
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
Server Software: (Ubuntu)
Server Version: 5.5.53-0ubuntu0.14.04.1
Server SQL Mode:
Parameters: glpi@localhost/glpidb
Host info: Localhost via UNIX socket
OK/var/www/glpi/config : OK
OK/var/www/glpi/files : OK
OK/var/www/glpi/files/_dumps : OK
OK/var/www/glpi/files/_sessions : OK
OK/var/www/glpi/files/_cron : OK
OK/var/www/glpi/files/_graphs : OK
OK/var/www/glpi/files/_lock : OK
OK/var/www/glpi/files/_plugins : OK
OK/var/www/glpi/files/_tmp : OK
OK/var/www/glpi/files/_rss : OK
OK/var/www/glpi/files/_uploads : OK
OK/var/www/glpi/files/_pictures : OK
OK/var/www/glpi/files/_log : OK
Web access to files directory is protectedWeb access to files directory is protected : OK
Libraries
htmLawed version 1.1.21 in (/var/www/glpi/lib/htmlawed)
phpCas version 1.3.4 in (/var/www/glpi/vendor/jasig/phpcas/source)
PHPMailer version 5.2.16 in (/var/www/glpi/vendor/phpmailer/phpmailer)
Zend Framework in (/var/www/glpi/vendor/zendframework/zend-loader/src)
zetacomponents/graph in (/var/www/glpi/vendor/zetacomponents/graph/src)
SimplePie version 1.4.1 in (/var/www/glpi/vendor/simplepie/simplepie/library)
TCPDF version 6.2.12 in (/var/www/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iacaml/autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
SQL replicas
Not active
Notifications
Way of sending emails: SMTP+TLS (address redacted)
Mails receivers
Name: 'address redacted' Active: Yes
Server: '{address redacted:993/imap/ssl}INBOX' Login: 'login redacted' Password: Yes
Plugins list
datainjection Name: File injection Version: 2.4.2 State: Enabled
fusioninventory Name: FusionInventory Version: 9.1+1.0 State: Enabled
genericobject Name: Objects management Version: 2.4.0 State: Enabled
To anwser my own question... I found it.
I was missing the Technician in charge of the ticket option.
Might i suggest this option to be renamed to something more logical in line with the rest?
Hi, Maybe this is a dumb question but i've looked around and can't find anything related. When creating a ticket and setting the requester, watcher and assigned to fields, on submit the requester and watcher are send email notifications, the assignee however does not.
I've looked around, found another bug report about not sending mail. So i checked /var/www/glpi/files/_log/mail.log, sure enough the mails for the requester and watcher are in there but the assignee is not. Then i stumbled upon the notification setting under menu Setup > Notifications > Notifications.
As you can see, only the requester and watcher are mentioned here, so where is the assignee? I can add other groups/users but there is no option for the assignee or actor.
My GLPI configuration: