glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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SNMP & Managementlan #14057

Closed vollkommenIrrelevant closed 1 year ago

vollkommenIrrelevant commented 1 year ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.5

Bug description

We changed the IP-Adress of the Management Interface of one of our switches from 10.X.X.X to 10.5.135.1. I added 10.5.135.1 - 10.5.135.254 The snmp inventory didn't recognize this. I checked the xml-file which ist provided by glpi = there is no entry for 10.5.135.1.

I made a snmp walk and found the new Adress there. The switch is a HP HP ProCurve 1810G.

Relevant log output

SNMP Walk

.1.3.6.1.2.1.4.20.1.1.10.5.135.1 = IpAddress: 10.5.135.1
.1.3.6.1.2.1.4.20.1.2.10.5.135.1 = INTEGER: 25
.1.3.6.1.2.1.4.20.1.3.10.5.135.1 = IpAddress: 255.255.0.0
.1.3.6.1.2.1.4.20.1.4.10.5.135.1 = INTEGER: 1
.1.3.6.1.2.1.4.20.1.5.10.5.135.1 = INTEGER: 65535

Page URL

$GLPI/front/networkequipment.form.php

Steps To reproduce

  1. change the ip of an existing switch
  2. run an snmp inventory
  3. Check the xml on the page of the switch in glpi

Your GLPI setup information

Informationen über das System, die Installation und die Konfiguration
GLPI 10.0.5 ( => /var/www/glpi)
Installation mode: TARBALL
Current language:de_DE

Server
 
Operating system: Linux glpi 5.4.0-135-generic #152-Ubuntu SMP Wed Nov 23 20:19:22 UTC 2022 x86_64
PHP 7.4.3-4ubuntu2.17 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu,
    bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap,
    libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard,
    sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="600" memory_limit="1024M" post_max_size="32M" safe_mode="" session.save_handler="files"
    upload_max_filesize="32M" 
Software: Apache/2.4.41 (Ubuntu) (Apache/2.4.41 (Ubuntu) Server at glpi.XXXX.XX Port 443
)
    Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Firefox/102.0
Server Software: (Ubuntu)
    Server Version: 8.0.32-0ubuntu0.20.04.2
    Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
    Parameters: X@localhost/X
    Host info: Localhost via UNIX socket

PHP version (7.4.3-4ubuntu2.17) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (8.0.32) is supported.
The log file could not be created in /var/www/glpi/files/_log.
Write access to /var/www/glpi/files/_cache has been validated.
Write access to /var/www/glpi/config has been validated.
Write access to /var/www/glpi/files/_cron has been validated.
Write access to /var/www/glpi/files has been validated.
Write access to /var/www/glpi/files/_dumps has been validated.
Write access to /var/www/glpi/files/_graphs has been validated.
Write access to /var/www/glpi/files/_lock has been validated.
Write access to /var/www/glpi/files/_pictures has been validated.
Write access to /var/www/glpi/files/_plugins has been validated.
Write access to /var/www/glpi/files/_rss has been validated.
Write access to /var/www/glpi/files/_sessions has been validated.
Write access to /var/www/glpi/files/_tmp has been validated.
Write access to /var/www/glpi/files/_uploads has been validated.
The following directories should be placed outside "/var/www/glpi":
‣ "/var/www/glpi/files" ("GLPI_VAR_DIR")
‣ "/var/www/glpi/config" ("GLPI_CONFIG_DIR")
You can ignore this suggestion if you are certain that these directories are not accessible through your web server.
PHP directive "session.cookie_secure" should be set to "on" when GLPI can be accessed on HTTPS protocol.
PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/glpi/marketplace has been validated.
Timezones seems loaded in database.

GLPI constants
 
GLPI_ROOT: "/var/www/glpi"
GLPI_CONFIG_DIR: "/var/www/glpi/config"
GLPI_VAR_DIR: "/var/www/glpi/files"
GLPI_MARKETPLACE_DIR: "/var/www/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_DOC_DIR: "/var/www/glpi/files"
GLPI_CACHE_DIR: "/var/www/glpi/files/_cache"
GLPI_CRON_DIR: "/var/www/glpi/files/_cron"
GLPI_DUMP_DIR: "/var/www/glpi/files/_dumps"
GLPI_GRAPH_DIR: "/var/www/glpi/files/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/www/glpi/files/_locales"
GLPI_LOCK_DIR: "/var/www/glpi/files/_lock"
GLPI_LOG_DIR: "/var/www/glpi/files/_log"
GLPI_PICTURE_DIR: "/var/www/glpi/files/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/www/glpi/files/_plugins"
GLPI_RSS_DIR: "/var/www/glpi/files/_rss"
GLPI_SESSION_DIR: "/var/www/glpi/files/_sessions"
GLPI_TMP_DIR: "/var/www/glpi/files/_tmp"
GLPI_UPLOAD_DIR: "/var/www/glpi/files/_uploads"
GLPI_INVENTORY_DIR: "/var/www/glpi/files/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/glpi-plugins/"
GLPI_I18N_DIR: "/var/www/glpi/locales"
GLPI_VERSION: "10.0.5"
GLPI_SCHEMA_VERSION: "10.0.5@628dbfbb91eb4caf10c35969d9162b9300b141e0"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.3.0"
GLPI_YEAR: "2022"

Libraries
 
htmlawed/htmlawed version 1.2.9 in (/var/www/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.5.0 in (/var/www/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/var/www/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/glpi/vendor/psr/cache/src)
league/csv in (/var/www/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 in (/var/www/glpi/vendor/symfony/polyfill-php80)
symfony/polyfill-php81 in (/var/www/glpi/vendor/symfony/polyfill-php81)
symfony/polyfill-php82 in (/var/www/glpi/vendor/symfony/polyfill-php82)
phpCas version 1.3.8 in (/usr/share/php/CAS/source)

LDAP directories
 
Server: '10.10.10.2', Port: '389', BaseDN: 'dc=XXX,dc=local', Connection filter:
        '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2))(memberof=cn=XXX,ou=groups,ou=XXX,dc=XXX,dc=local))',
        RootDN: 'XXX@XXX.local', Use TLS: XXX

SQL replicas
 
Not active

Notifications
 
Way of sending emails: SMTP (XXX@XXX.XXX.XXX.XXX)

Plugins list
 
    fields               Name: Additional fields              Version: 1.20.0     State: Enabled                                 
        Install Method: Marketplace
    datainjection        Name: Data injection                 Version: 2.12.1     State: Enabled                                 
        Install Method: Marketplace
    glpiinventory        Name: GLPI Inventory                 Version: 1.1.0      State: Enabled                                 
        Install Method: Marketplace
    uninstall            Name: Item's Lifecycle (uninstall)   Version: 2.8.1      State: Enabled                                 
        Install Method: Marketplace
    oauthimap            Name: Oauth IMAP                     Version: 1.4.1      State: Installed / not activated               
        Install Method: Marketplace
    genericobject        Name: Objects management             Version: 2.14.1     State: Enabled                                 
        Install Method: Marketplace
    printlabel           Name: Print Label                    Version: 0.0.1      State: Enabled                                 
        Install Method: Manual
    printlabelprinter    Name: Print Label Printer            Version: 0.0.1      State: Enabled                                 
        Install Method: Manual
    behaviors            Name: Verhalten                      Version: 2.7.2      State: Enabled                                 
        Install Method: Manual

Anything else?

No response

g-bougard commented 1 year ago

Hi @vollkommenIrrelevant firstly, can you tell which agent you're using and in which version ? If you're using glpi-agent, please provide the output of:

glpi-netdiscovery --host 10.5.135.1 --debug --debug

If you're not using the default credentials, you should add a --credentials option, see glpi-netdiscovery man page.

vollkommenIrrelevant commented 1 year ago
C:\Program Files\GLPI-Agent>glpi-netdiscovery --host 10.5.135.1 --debug --debug
[debug] Logger backend Stderr initialized
[debug] GLPI Agent (1.5-git7e89bf8e)
[debug] initializing job 1
[debug] initializing block 10.5.135.1-10.5.135.1
[debug] Current run expiration timeout: soon
[debug] creating 1 worker threads
[debug] [thread 1] creation
[debug] [thread 1] #1, scanning 10.5.135.1
[debug] [thread 1] #1, full match for sysobjectID .1.3.6.1.4.1.11.2.3.7.11.104 in database
[debug2] [thread 1] #1, C:/Program Files/GLPI-Agent/etc/toolbox.yaml configuration not found
[debug] [thread 1] #1, sysobjectID match: hp-etherswitch mib support enabled
[debug] [thread 1] #1, - scanning 10.5.135.1 with SNMP, credentials 1: success
[debug] [thread 1] #1, - scanning 10.5.135.1 with netbios: no result
[debug] [thread 1] #1, - scanning 10.5.135.1 with echo ping: success
[debug2] [thread 1] #1, executing arp -a 10.5.135.1
[debug] [thread 1] #1, - scanning 10.5.135.1 in arp table: no result
<?xml version="1.0" encoding="UTF-8" ?>
<REQUEST>
  <CONTENT>
    <DEVICE>
      <AUTHPORT />  <AUTHPROTOCOL />  <AUTHSNMP>1</AUTHSNMP>
      <CONTACT>Vincent Uhres</CONTACT>
      <DESCRIPTION> HP ProCurve 1810G - 24 GE, XYZ</DESCRIPTION>
      <DNSHOSTNAME>10.5.135.1</DNSHOSTNAME>
      <FIRMWARE>CFE-X.X</FIRMWARE>
      <IP>10.5.135.1</IP>
      <IPS>
        <IP>10.5.135.1</IP>
      </IPS>
      <LOCATION>XYZ, IT-</LOCATION>
      <MAC>c0:91:34:XX:XX:XX</MAC>
      <MANUFACTURER>Hewlett-Packard</MANUFACTURER>
      <MODEL>ProCurve 1810G-24 (J9450A)</MODEL>
      <SERIAL>CNXXXXXXX</SERIAL>
      <SNMPHOSTNAME>XYZ - Uplink</SNMPHOSTNAME>
      <TYPE>NETWORKING</TYPE>
      <UPTIME>20 days, 02:23:59.00</UPTIME>
    </DEVICE>
    <MODULEVERSION>5.1</MODULEVERSION>
    <PROCESSNUMBER>1</PROCESSNUMBER>
  </CONTENT>
  <DEVICEID>foo</DEVICEID>
  <QUERY>NETDISCOVERY</QUERY>
</REQUEST>
[debug2] [thread 1] processed 1 scans
[debug] [thread 1] termination
[debug] All netdiscovery threads terminated
vollkommenIrrelevant commented 1 year ago

grafik

grafik

g-bougard commented 1 year ago

This seems okay to me. Can you now share the output of:

glpi-netinventory --host 10.5.135.1 --debug --debug
vollkommenIrrelevant commented 1 year ago

This seems okay to me. Can you now share the output of:

glpi-netinventory --host 10.5.135.1 --debug --debug

You've got a mail.

vollkommenIrrelevant commented 1 year ago

This seems okay to me. Can you now share the output of:

glpi-netinventory --host 10.5.135.1 --debug --debug

You've got a mail.

Ps. - one Idea: Maybe the glpi is having a problem with updating the xml-file via snmp. I think it make sense to upgrade to 10.0.6 and check again?

g-bougard commented 1 year ago

Tested your XML and seems fine on my GLPI 10.0.6 test instance. Few fixes in GLPI 10.0.6 can still have fix your issue, so yes, upgrade your GLPI and test again. Just a point, I'm not sure to understand what you think is wrong. So if GLPI 10.0.6 doesn't fixe your problem, can you clarify the problem ?

vollkommenIrrelevant commented 1 year ago

@g-bougard I Updated and found out that one inventory task did stuck in mode "running" with wireing issues. After Use glpi; DELETE FROM glpi_networkports_networkports; The task runs again. Interesting point is that the inventory plugin did show succes on page "Monitoring / Logs" and on Page Status=>Network inventory there was only the for some days running task visible.

vollkommenIrrelevant commented 1 year ago

Any Idea how I can get rid of all this old jobs?

grafik

trasher commented 1 year ago

forums is a better place to ask for support, this is not related at all with initial issue

vollkommenIrrelevant commented 1 year ago

@trasher I think you didn't understand this at all. I therefore recommend appropriate restraint.

trasher commented 1 year ago

The comment associated to the issue reopening does not seems related to initial issue. If I did not understood, please be more precise, and feel free to reopen.