trasher
commented
1 year ago First of all, please try with latest release.
Open SylvieCoz opened 1 year ago
trasher
commented
1 year ago First of all, please try with latest release.
SylvieCoz
commented
1 year ago Hello,
Just upgraded to 10.0.7 and, unfortunately, still the same behaviour 🤨
cedric-anne
commented
1 year ago Hi,
I confirm the issue. With a Ticket location does not exists and a User location exists criteria, whatever the selected value is when using the test feature, it will be replaced by the location with ID=1, if it exists, otherwise by an empty value.
cconard96
commented
6 months ago I can recreate the issue with the rule test, but not the issue with actually using the rule. The location for the ticket was correctly set to the location of the requester (if one was set).
Code of Conduct
Is there an existing issue for this?
Version
10.0.6
Bug description
I want to automatically assign the user location to a ticket when opening an new ticket.
I activated the proposed "Ticket location from user" business rule but it doesn't work : when I create a new ticket from a user form, the ticket location remains empty.
When in use the "Test" button in the rule form, I get a strange behaviour. I fill the user location and leave the ticket location empty :
When i clik the Test button, the Ticket location and the user location in the criteria part are set to the last location in the alphabetical order of all the existing locations (??)... and the rule is not validated
Notice that I have no other business rule set yet and that I first activated this rule after migration to GLPI 10.0.6
Relevant log output
No response
Page URL
No response
Steps To reproduce
No response
Your GLPI setup information
Informations sur le système, l'installation et la configuration
Server
Operating system: Linux GLPI.contoso.com 5.14.0-162.18.1.el9_1.x86_64 #1 SMP PREEMPT_DYNAMIC Wed Mar 1 22:02:24 UTC 2023 x86_64 PHP 8.0.27 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, session, sockets, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.53 (Rocky Linux) OpenSSL/3.0.1 mod_auth_gssapi/1.6.3 () Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36 Server Software: MariaDB Server Server Version: 10.5.16-MariaDB Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: glpi@localhost/glpid Host info: Localhost via UNIX socket PHP version (8.0.27) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.5.16) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/lib/glpi/_cache has been validated. Write access to /etc/glpi/ has been validated. Write access to /var/lib/glpi/_cron has been validated. Write access to /var/lib/glpi has been validated. Write access to /var/lib/glpi/_dumps has been validated. Write access to /var/lib/glpi/_graphs has been validated. Write access to /var/lib/glpi/_lock has been validated. Write access to /var/lib/glpi/_pictures has been validated. Write access to /var/lib/glpi/_plugins has been validated. Write access to /var/lib/glpi/_rss has been validated. Write access to /var/lib/glpi/_sessions has been validated. Write access to /var/lib/glpi/_tmp has been validated. Write access to /var/lib/glpi/_uploads has been validated. GLPI data directories are located in a secured path. SELinux configuration is OK. Sessions configuration is secured. exif extension is installed. ldap extension is installed. openssl extension is installed. zip extension is installed. bz2 extension is installed. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
LDAP directories
Server: 'x.x.x.x', Port: '389', BaseDN: 'DC=contoso,DC=local', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'CN=GLPI_AD,OU=IT,DC=contoso,DC=local', Use TLS: noneSQL replicas
Notifications
Plugins list
addressing Name: Adressage IP Version: 3.0.1 State: Installed / not activated Install Method: Marketplace news Name: Alertes Version: 1.10.5 State: Installed / not activated Install Method: Marketplace treeview Name: Arborescence Version: 1.10.0 State: Installed / not activated Install Method: Marketplace servicecatalog Name: Catalogue de service Version: 2.0.5 State: Enabled Install Method: Manual fields Name: Champs supplémentaires Version: 1.18.1 State: Installed / not activated Install Method: Marketplace cmdb Name: CMDB Version: 3.0.3 State: Installed / not activated Install Method: Marketplace accounts Name: Comptes Version: 3.0.2 State: Not installed Install Method: Marketplace mydashboard Name: Dashboard Version: 2.1.4 State: Enabled Install Method: Marketplace dataflows Name: Flux de données Version: 2.2.14 State: Installed / not activated Install Method: Marketplace formcreator Name: Form Creator Version: 2.13.4 State: Installed / not activated Install Method: Marketplace glpiinventory Name: GLPI Inventory Version: 1.0.6 State: Installed / not activated Install Method: Marketplace manufacturersimports Name: Imports fabricants Version: 3.0.5 State: Enabled Install Method: Marketplace metademands Name: Meta-Demandes Version: 3.2.18 State: Enabled Install Method: Marketplace moreticket Name: More ticket Version: 1.7.1 State: Installed / not activated Install Method: Marketplace mreporting Name: Plus de rapports Version: 1.8.2 State: Installed / not activated Install Method: Marketplace archisw Name: Structures d'Applications Version: 2.2.12 State: Installed / not activated Install Method: Marketplace vizir Name: Vizir Version: 1.2.0 State: Not installed Install Method: MarketplaceAnything else?
No response