Closed shankark1991 closed 1 year ago
tomolimo
commented
1 year ago Hello @shankark1991 Try disabling mailanalyzer plugin. And if this fix the issue, then close this issue and create a new one on the mailanalyzer plugin repository: https://github.com/tomolimo/mailanalyzer/issues Thank you Regards, Tomolimo
shankark1991
commented
1 year ago Hi Tom,
Thanks for the reply.
I have uninstalled the mailanalyzer and removed it from the glpipath/plugin/mailanalyzer directory and reinstalled.
Again downloaded the mailanalyzer zip file and extracted in plugin directory and enabled via GUI.
But still I'm facing the same issue. This issue happening randomly for some tickets only, not all the tickets.
Current ticket id's taking after 28860, but in between some tickets taking older id which is continuously from 27360 to now came to 27394.
Thanks again for your response.
shankark1991
commented
1 year ago Hi Tom,
I'm really sorry to disturbed you. This issue has been resolved.
we actually stopped the apache vhost of previous glpi version server 9.5.6. So that server php mailer only created this issue.
Now we stopped everything from that previous version server, now it's sorted out.
Thanks again for your support.
Code of Conduct
Is there an existing issue for this?
Version
10.0.7
Bug description
Need your support.
Recently we migrated from 9.5.6 to the latest version 10.0.7.
Now some email tickets are automatically assigned to older ticket id's and that new ticket with older id request not showing in ticket portal.
Ticket portal triggered email shows older ticket id with new ticket request description.
Per day more than 10 tickets creating like the above. Nothing showing in logs. Please advise me how to find the issue and to solve.
Relevant log output
No response
Page URL
No response
Steps To reproduce
No response
Your GLPI setup information
Information about system installation & configuration
Server
Operating system: Linux sceapp01 5.15.0-71-generic #78-Ubuntu SMP Tue Apr 18 09:00:29 UTC 2023 x86_64 PHP 8.1.2-1ubuntu2.11 fpm-fcgi (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="180" memory_limit="512M" post_max_size="200M" safe_mode="" session.save_handler="files" upload_max_filesize="200M" Software: Apache () Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36 Server Software: (Ubuntu) Server Version: 5.7.42-0ubuntu0.18.04.1 Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: scrglpidbuser@192.168.120.65:3306/scribeglpidb Host info: 192.168.120.65 via TCP/IP PHP version (8.1.2-1ubuntu2.11) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (5.7.42) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/www/html/glpi/files/_cache has been validated. Write access to /var/www/html/glpi/config has been validated. Write access to /var/www/html/glpi/files/_cron has been validated. Write access to /var/www/html/glpi/files has been validated. Write access to /var/www/html/glpi/files/_dumps has been validated. Write access to /var/www/html/glpi/files/_graphs has been validated. Write access to /var/www/html/glpi/files/_lock has been validated. Write access to /var/www/html/glpi/files/_pictures has been validated. Write access to /var/www/html/glpi/files/_plugins has been validated. Write access to /var/www/html/glpi/files/_rss has been validated. Write access to /var/www/html/glpi/files/_sessions has been validated. Write access to /var/www/html/glpi/files/_tmp has been validated. Write access to /var/www/html/glpi/files/_uploads has been validated. Web server root directory configuration seems safe. Sessions configuration is secured. OS and PHP are relying on 64 bits integers. exif extension is installed. ldap extension is installed. openssl extension is installed. Following extensions are installed: bz2, Phar, zip. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/html/glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
LDAP directories
Server: 'FGBWVSDC01.focus-group.com', Port: '389', BaseDN: 'OU=Users,OU=mohali,DC=focus-group,DC=com', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'ADSuperUser@focus-group.com', Use TLS: none Server: 'FGBWVSDC01.focus-group.com', Port: '389', BaseDN: 'DC=focus-group,DC=com', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'ADSuperUser@focus-group.com', Use TLS: none Server: 'FGBWVSDC01.focus-group.com', Port: '389', BaseDN: 'OU=IT,OU=Users,OU=Bangalore,DC=focus-group,DC=com', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'ADSuperUser@focus-group.com', Use TLS: none Server: 'FGBWVSDC01.focus-group.com', Port: '389', BaseDN: 'OU=ScribeEMR,OU=Users,OU=Bangalore,DC=focus-group,DC=com', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'ADSuperUser@focus-group.com', Use TLS: none Server: 'fglxdc01.focusgroup.com', Port: '389', BaseDN: 'OU=Medical Coding,OU=Users,OU=Coimbatore-I,DC=focusgroup,DC=com', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'ADSync@focusgroup.com', Use TLS: none Server: 'fglxdc01.focusgroup.com', Port: '389', BaseDN: 'OU=Users,OU=mohali,DC=focusgroup,DC=com', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'ADSync@focusgroup.com', Use TLS: none Server: 'fglxdc01.focusgroup.com', Port: '389', BaseDN: 'OU=IT,OU=Users,OU=Coimbatore-I,DC=focusgroup,DC=com', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'ADSync@focusgroup.com', Use TLS: none Server: 'fglxdc01.focusgroup.com', Port: '389', BaseDN: 'OU=Scribe,OU=Users,OU=Coimbatore-I,DC=focusgroup,DC=com', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'ADSync@focusgroup.com', Use TLS: none Server: 'fglxdc01.focusgroup.com', Port: '389', BaseDN: 'OU=IT,OU=Users,OU=Coimbatore-I,DC=focusgroup,DC=com', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'ADSync@focusgroup.com', Use TLS: none Server: 'fglxdc01.focusgroup.com', Port: '389', BaseDN: 'OU=Users,OU=chennai,DC=focusgroup,DC=com', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'ADSync@focusgroup.com', Use TLS: none Server: 'fglxdc01.focusgroup.com', Port: '389', BaseDN: 'OU=scribe,OU=Users,OU=bangalore,DC=focusgroup,DC=com', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'ADSync@focusgroup.com', Use TLS: none Server: 'fglxdc01.focusgroup.com', Port: '389', BaseDN: 'OU=coding,OU=Users,OU=bangalore,DC=focusgroup,DC=com', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'ADSync@focusgroup.com', Use TLS: none Server: 'FGBWVSDC01.focus-group.com', Port: '389', BaseDN: 'OU=Coding,OU=Users,OU=Bangalore,DC=focus-group,DC=com', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'ADSuperUser@focus-group.com', Use TLS: none Server: 'fglxdc01.focusgroup.com', Port: '389', BaseDN: 'OU=IT,OU=Users,OU=Coimbatore-I,DC=focusgroup,DC=com', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'ADSync@focusgroup.com', Use TLS: none Server: 'SCBLRIFRDC01.scribeemr-group.com', Port: '389', BaseDN: 'DC=scribeemr-group,DC=com', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'adsyncuser@scribeemr-group.com', Use TLS: noneSQL replicas
Notifications
Plugins list
fields Name: Additional Fields Version: 1.20.5 State: Enabled Install Method: Marketplace mailanalyzer Name: Mail Analyzer Version: 3.0.0 State: Enabled Install Method: ManualAnything else?
No response