Closed f0rextazy closed 1 year ago
cedric-anne
commented
1 year ago Hi,
The SEE GROUP TICKET right permits to a user to see tickets that have one of their group either as requester, either as observer.
There is currently no right that can be used to permit to a manager to see only tickets created by one of the group members.
github-actions[bot]
commented
1 year ago This issue has been closed as we only track bugs here.
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f0rextazy
commented
1 year ago Hi,
The
SEE GROUP TICKETright permits to a user to see tickets that have one of their group either as requester, either as observer. There is currently no right that can be used to permit to a manager to see only tickets created by one of the group members.
@cedric-anne
Users do not see tickets created by a user from a group with set permissions SEE GROUP TICKET
Other users begin to see the ticket only if they add the group they belong to directly to this ticket.
For example, there are 2 users, they are part of a group.
user 1 creates a ticket.
user 2 does not see this ticket.
If you add a group to the ticket as an observer or as an initiator, then user 2 will start seeing the ticket.
Is this the correct behavior of the system?
cedric-anne
commented
1 year ago @cedric-anne Users do not see tickets created by a user from a group with set permissions
SEE GROUP TICKETOther users begin to see the ticket only if they add the group they belong to directly to this ticket. For example, there are 2 users, they are part of a group. user 1 creates a ticket. user 2 does not see this ticket. If you add a group to the ticket as an observer or as an initiator, then user 2 will start seeing the ticket. Is this the correct behavior of the system?
This is indeed the expected behaviour.
serge2016
commented
1 year ago Dear @cedric-anne Is it possible to somehow automatically add such a group (or simply a specific user) as an observer to all tickets that a group member creates?
cedric-anne
commented
1 year ago @serge2016
You hav to use Business rules for tickets. Please user forums to be help on this.
Code of Conduct
Is there an existing issue for this?
Version
10.0.7
Bug description
A group with 3 members and one group manager has been created. When a ticket is created by a group member, the group manager cannot see these tickets created by group members. The user profile of the group manager has the permission "SEE GROUP TICKET"
How to configure the behavior of glpi to display all tickets created by group members for the group manager?
Relevant log output
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Page URL
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Steps To reproduce
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Your GLPI setup information
Information about system installation and configuration
Server
Operating system: Linux inv 5.15.0-56-generic #62-Ubuntu SMP Tue Nov 22 19:54:14 UTC 2022 x86_64 PHP 8.1.2-1ubuntu2.11 fpm-fcgi (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="4096M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: nginx/1.18.0 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 YaBrowser/23.3.1.895 Yowser/2.5 Safari/537.36 Server Software: Ubuntu 22.04 Server Version: 10.6.12-MariaDB-0ubuntu0.22.04.1 Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: glpi@localhost/glpi Host info: Localhost via UNIX socket PHP version (8.1.2-1ubuntu2.11) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.6.12) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/www/glpi/files/_cache has been validated. Write access to /var/www/glpi/config has been validated. Write access to /var/www/glpi/files/_cron has been validated. Write access to /var/www/glpi/files has been validated. Write access to /var/www/glpi/files/_dumps has been validated. Write access to /var/www/glpi/files/_graphs has been validated. Write access to /var/www/glpi/files/_lock has been validated. Write access to /var/www/glpi/files/_pictures has been validated. Write access to /var/www/glpi/files/_plugins has been validated. Write access to /var/www/glpi/files/_rss has been validated. Write access to /var/www/glpi/files/_sessions has been validated. Write access to /var/www/glpi/files/_tmp has been validated. Write access to /var/www/glpi/files/_uploads has been validated. Web server root directory configuration is not safe as it permits access to non-public files. See installation documentation for more details. The following directories should be placed outside "/var/www/glpi": ‣ "/var/www/glpi/files" ("GLPI_VAR_DIR") ‣ "/var/www/glpi/config" ("GLPI_CONFIG_DIR") You can ignore this suggestion if your web server root directory is "/var/www/glpi/public". Sessions configuration is secured. OS and PHP are relying on 64 bits integers. exif extension is installed. ldap extension is installed. openssl extension is installed. Following extensions are installed: bz2, Phar, zip. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
LDAP directories
Server: 'ldap://10.100.143.21', Port: '389', BaseDN: 'ou=csp,ou=users,ou=csp,dc=pak-cspmz,dc=ru', Connection filter: none, RootDN: 'ldap@pak-cspmz.ru', Use TLS: noneSQL replicas
Notifications
Plugins list
formcreator Name: Form Creator Version: 2.13.5 State: Enabled Install Method: Marketplace glpiinventory Name: GLPI Inventory Version: 1.2.1 State: Enabled Install Method: Marketplace onetimesecret Name: OneTimeSecret Version: 2.0.0 State: Installed / not activated Install Method: Marketplace stab Name: Split Timeline Action Buttons Version: 1.1.2 State: Enabled Install Method: Marketplace vip Name: VIP Version: 1.8.2 State: Enabled Install Method: Marketplace yagp Name: yagp Version: 2.1.1 State: Enabled Install Method: Marketplace accounts Name: Аккаунты Version: 3.0.3 State: Enabled Install Method: Marketplace datainjection Name: Добавление данных Version: 2.13.0 State: Enabled Install Method: Marketplace news Name: Оповещения Version: 1.10.6 State: Enabled Install Method: Marketplace behaviors Name: Поведения Version: 2.7.2 State: Enabled Install Method: Marketplace shellcommands Name: Служебные команды Version: 4.0.1 State: Enabled Install Method: Marketplace printercounters Name: Счетчики принтера Version: 2.0.0 State: Enabled Install Method: Marketplace resources Name: Человеческие Ресурсы Version: 3.0.4 State: Enabled Install Method: MarketplaceAnything else?
No response