Closed f0rextazy closed 1 year ago
Hi,
The SEE GROUP TICKET
right permits to a user to see tickets that have one of their group either as requester, either as observer.
There is currently no right that can be used to permit to a manager to see only tickets created by one of the group members.
This issue has been closed as we only track bugs here.
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Hi,
The
SEE GROUP TICKET
right permits to a user to see tickets that have one of their group either as requester, either as observer. There is currently no right that can be used to permit to a manager to see only tickets created by one of the group members.
@cedric-anne
Users do not see tickets created by a user from a group with set permissions SEE GROUP TICKET
Other users begin to see the ticket only if they add the group they belong to directly to this ticket.
For example, there are 2 users, they are part of a group.
user 1 creates a ticket.
user 2 does not see this ticket.
If you add a group to the ticket as an observer or as an initiator, then user 2 will start seeing the ticket.
Is this the correct behavior of the system?
@cedric-anne Users do not see tickets created by a user from a group with set permissions
SEE GROUP TICKET
Other users begin to see the ticket only if they add the group they belong to directly to this ticket. For example, there are 2 users, they are part of a group. user 1 creates a ticket. user 2 does not see this ticket. If you add a group to the ticket as an observer or as an initiator, then user 2 will start seeing the ticket. Is this the correct behavior of the system?
This is indeed the expected behaviour.
Dear @cedric-anne Is it possible to somehow automatically add such a group (or simply a specific user) as an observer to all tickets that a group member creates?
@serge2016
You hav to use Business rules for tickets. Please user forums to be help on this.
Code of Conduct
Is there an existing issue for this?
Version
10.0.7
Bug description
A group with 3 members and one group manager has been created. When a ticket is created by a group member, the group manager cannot see these tickets created by group members. The user profile of the group manager has the permission "SEE GROUP TICKET"
How to configure the behavior of glpi to display all tickets created by group members for the group manager?
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