cedric-anne
commented
1 year ago Hi,
I confirm there is 2 issues here.
1) When an item is linked to a ticket, the "Item type" criteria does not work.
To reproduce on "add" rules:
- create a rule that adds a followup when "Itemtype is Computer" on "add" action
- create a ticket with a linked computer -> computer is linked to the ticket but followup is not added.
To reproduce on "update" rules:
- create a rule that adds a followup when "Itemtype is Computer" on "update" action
- create a ticket
- link the ticket to a computer from the "Items" tabs -> computer is linked to the ticket but followup is not added.
2) Rule is applied but item is not actually linked to ticket.
To reproduce on "update" rules:
- create a rule that adds a followup when "Itemtype is Computer" on "update" action
- create a ticket
- link the ticket to a computer using the "Items" panel on the main ticket form -> followup is added but computer is not linked to the ticket.
AdrienClairembault
Code of Conduct
Is there an existing issue for this?
Version
10.0.7
Bug description
Basically, I'm trying to create a rule for auto adding a follow-up to the ticket when I assign a computer to a ticket. I'm trying to use "Item type" for the criteria, and the rule pass testing, but it never applies. Tried to use another criteria for adding the follow-up and it worked. It just won't work with the "item type" criteria.
After some time, I noticed that the rule applies only when you select an item in the ticket screen but don't actually add it to the ticket (i.e. choose it on the list but don't click "+ Add" button, then save the ticket).
This is obviously useless, because although the rule is processed, the item is not added to the ticket.
Relevant log output
Page URL
No response
Steps To reproduce
Your GLPI setup information
Instruções de instalação e configuração
Server
Operating system: Linux srvglpi01 4.18.0-425.3.1.el8.x86_64 #1 SMP Wed Nov 9 20:13:27 UTC 2022 x86_64 PHP 8.1.18 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, intl, json, ldap, libxml, mbstring, msgpack, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, redis, session, sockets, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="86400" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: nginx/1.14.1 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36 Edg/112.0.1722.68 Server Software: MariaDB Server Server Version: 10.3.35-MariaDB Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: glpi_usr@localhost/glpi Host info: Localhost via UNIX socket PHP version (8.1.18) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.3.35) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/lib/glpi/_cache has been validated. Write access to /etc/glpi/ has been validated. Write access to /var/lib/glpi/_cron has been validated. Write access to /var/lib/glpi has been validated. Write access to /var/lib/glpi/_dumps has been validated. Write access to /var/lib/glpi/_graphs has been validated. Write access to /var/lib/glpi/_lock has been validated. Write access to /var/lib/glpi/_pictures has been validated. Write access to /var/lib/glpi/_plugins has been validated. Write access to /var/lib/glpi/_rss has been validated. Write access to /var/lib/glpi/_sessions has been validated. Write access to /var/lib/glpi/_tmp has been validated. Write access to /var/lib/glpi/_uploads has been validated. For security reasons, SELinux mode should be Enforcing. Web server root directory configuration seems safe. Sessions configuration is secured. OS and PHP are relying on 64 bits integers. exif extension is installed. ldap extension is installed. openssl extension is installed. Following extensions are installed: bz2, Phar, zip. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
SQL replicas
Plugins list
news Name: Alertas Version: 1.10.6 State: Not installed Install Method: Marketplace fields Name: Campos adicionais Version: 1.20.5 State: Not installed Install Method: Marketplace shellcommands Name: Comandos de Shell Version: 4.0.1 State: Enabled Install Method: Marketplace behaviors Name: Comportamentos Version: 2.7.2 State: Not installed Install Method: Marketplace accounts Name: Contas Version: 3.0.3 State: Not installed Install Method: Marketplace formcreator Name: Form Creator Version: 2.13.5 State: Not installed Install Method: Marketplace genericobject Name: Gerenciamento de objetos Version: 2.14.2 State: Not installed Install Method: Manual glpiinventory Name: GLPI Inventory Version: 1.2.1 State: Enabled Install Method: Manual pdf Name: Imprimir em PDF Version: 3.0.0 State: Enabled Install Method: Manual treeview Name: Tree view Version: 1.10.0 State: Not installed Install Method: MarketplaceAnything else?
No response