glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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HP User Warning (512): "timeline_answer_actions" hook callback result should be an array, "NULL" returned. in /glpi/src/CommonITILObject.php at line 6633 #15040

Closed jcervantes-sipecom closed 1 year ago

jcervantes-sipecom commented 1 year ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.7

Bug description

I don't know where this error is trigger and how, but I'm getting a lot of that:

glpiphplog.WARNING: *** PHP User Warning (512): "timeline_answer_actions" hook callback result should be an array, "NULL" returned. in /glpi/src/CommonITILObject.php at line 6633 Backtrace : src/CommonITILObject.php:6633 trigger_error() src/Ticket.php:4406 CommonITILObject->getTimelineItemtypes() src/CommonGLPI.php:676 Ticket->showForm() ajax/common.tabs.php:116 CommonGLPI::displayStandardTab() public/index.php:73 require()

Relevant log output

[2023-06-28 10:20:57] glpiphplog.WARNING:   *** PHP User Warning (512): "timeline_answer_actions" hook callback result should be an array, "NULL" returned. in /glpi/src/CommonITILObject.php at line 6633
  Backtrace :
  src/CommonITILObject.php:6633                      trigger_error()
  src/Ticket.php:4406                                CommonITILObject->getTimelineItemtypes()
  src/CommonGLPI.php:676                             Ticket->showForm()
  ajax/common.tabs.php:116                           CommonGLPI::displayStandardTab()
  public/index.php:73                                require()

[2023-06-28 10:20:57] glpiphplog.WARNING:   *** PHP User Warning (512): "timeline_answer_actions" hook callback result should be an array, "NULL" returned. in /glpi/src/CommonITILObject.php at line 6633
  Backtrace :
  src/CommonITILObject.php:6633                      trigger_error()
  src/Ticket.php:4406                                CommonITILObject->getTimelineItemtypes()
  src/CommonGLPI.php:676                             Ticket->showForm()
  ajax/common.tabs.php:116                           CommonGLPI::displayStandardTab()
  public/index.php:73                                require()

[2023-06-28 10:21:23] glpiphplog.WARNING:   *** PHP User Warning (512): "timeline_answer_actions" hook callback result should be an array, "NULL" returned. in /glpi/src/CommonITILObject.php at line 6633
  Backtrace :
  src/CommonITILObject.php:6633                      trigger_error()
  src/Ticket.php:4406                                CommonITILObject->getTimelineItemtypes()
  src/CommonGLPI.php:676                             Ticket->showForm()
  ajax/common.tabs.php:116                           CommonGLPI::displayStandardTab()
  public/index.php:73                                require()

[2023-06-28 10:22:05] glpiphplog.WARNING:   *** PHP User Warning (512): "timeline_answer_actions" hook callback result should be an array, "NULL" returned. in /glpi/src/CommonITILObject.php at line 6633
  Backtrace :
  src/CommonITILObject.php:6633                      trigger_error()
  src/Ticket.php:4406                                CommonITILObject->getTimelineItemtypes()
  src/CommonGLPI.php:676                             Ticket->showForm()
  ajax/common.tabs.php:116                           CommonGLPI::displayStandardTab()
  public/index.php:73                                require()

[2023-06-28 10:22:28] glpiphplog.WARNING:   *** PHP User Warning (512): "timeline_answer_actions" hook callback result should be an array, "NULL" returned. in /glpi/src/CommonITILObject.php at line 6633
  Backtrace :
  src/CommonITILObject.php:6633                      trigger_error()
  src/Ticket.php:4406                                CommonITILObject->getTimelineItemtypes()
  src/CommonGLPI.php:676                             Ticket->showForm()
  ajax/common.tabs.php:116                           CommonGLPI::displayStandardTab()
  public/index.php:73                                require()

[2023-06-28 10:25:02] glpiphplog.WARNING: Test logger
[2023-06-28 10:29:03] glpiphplog.WARNING:   *** PHP User Warning (512): "timeline_answer_actions" hook callback result should be an array, "NULL" returned. in /glpi/src/CommonITILObject.php at line 6633
  Backtrace :
  src/CommonITILObject.php:6633                      trigger_error()
  src/Ticket.php:4406                                CommonITILObject->getTimelineItemtypes()
  src/CommonGLPI.php:676                             Ticket->showForm()
  ajax/common.tabs.php:116                           CommonGLPI::displayStandardTab()
  public/index.php:73                                require()

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

Information about system installation and configuration
GLPI 10.0.7 ( => /glpi)
Installation mode: TARBALL
Current language:en_GB

Server
 
Operating system: Linux 5.15.0-1040 #Linux SMP Thu Jun 1 19:38:24 UTC 2023 x86_64
PHP 8.1.2-1 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu,
    bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml,
    mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, soap, sockets, sodium, standard, sysvmsg,
    sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="25" memory_limit="512M" post_max_size="4M" safe_mode="" session.save_handler="files"
    upload_max_filesize="1M" 
Software: Apache ()
    Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/114.0
Server Software: Linux
    Server Version: DB
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: glpi@vm/glpi
    Host info: ..... via UNIX socket

PHP version (8.1.2-1) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.6.12) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /glpi/files/_cache has been validated.
Write access to /glpi has been validated.
Write access to /glpi/files/_cron has been validated.
Write access to /glpi/files has been validated.
Write access to /glpi/files/_dumps has been validated.
Write access to /glpi/files/_graphs has been validated.
Write access to /glpi/files/_lock has been validated.
Write access to /glpi/files/_pictures has been validated.
Write access to /glpi/files/_plugins has been validated.
Write access to /glpi/files/_rss has been validated.
Write access to /glpi/files/_sessions has been validated.
Write access to /glpi/files/_tmp has been validated.
Write access to /glpi/files/_uploads has been validated.

Web server root directory configuration seems safe.
Sessions configuration is secured.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /glpi/marketplace has been validated.
Timezones seems loaded in database.

GLPI constants
 
GLPI_ROOT: "/glpi"
GLPI_CONFIG_DIR: "/glpi"
GLPI_VAR_DIR: "/glpi/files"
GLPI_LOG_DIR: "/glpi/log"
GLPI_MARKETPLACE_DIR: "/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_DOC_DIR: "/glpi/files"
GLPI_CACHE_DIR: "/glpi/files/_cache"
GLPI_CRON_DIR: "/glpi/files/_cron"
GLPI_DUMP_DIR: "/glpi/files/_dumps"
GLPI_GRAPH_DIR: "/glpi/files/_graphs"
GLPI_LOCAL_I18N_DIR: "/glpi/files/_locales"
GLPI_LOCK_DIR: "/glpi/files/_lock"
GLPI_PICTURE_DIR: "/glpi/files/_pictures"
GLPI_PLUGIN_DOC_DIR: "/glpi/files/_plugins"
GLPI_RSS_DIR: "/glpi/files/_rss"
GLPI_SESSION_DIR: "/glpi/files/_sessions"
GLPI_TMP_DIR: "/glpi/files/_tmp"
GLPI_UPLOAD_DIR: "/glpi/files/_uploads"
GLPI_INVENTORY_DIR: "/glpi/files/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/glpi-plugins/"
GLPI_I18N_DIR: "/glpi/locales"
GLPI_VERSION: "10.0.7"
GLPI_SCHEMA_VERSION: "10.0.7@5d45269702917a32805e25b678f6779a98b145f6"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.3.0"
GLPI_YEAR: "2023"

Libraries
 
htmlawed/htmlawed version 1.2.9 in (/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.6.2 in (/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/glpi/vendor/sabre/http/lib)
sabre/uri in (/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/glpi/vendor/symfony/console)
scssphp/scssphp in (/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/glpi/vendor/ramsey/uuid/src)
psr/log in (/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/glpi/vendor/psr/simple-cache/src)
psr/cache in (/glpi/vendor/psr/cache/src)
league/csv in (/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/glpi/vendor/symfony/cache)
html2text/html2text in (/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/glpi/vendor/symfony/dom-crawler)
twig/twig in (/glpi/vendor/twig/twig/src)
twig/string-extra in (/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/glpi/vendor/symfony/polyfill-php82)
league/oauth2-client in (/glpi/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/glpi/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/glpi/vendor/thenetworg/oauth2-azure/src/Provider)

LDAP directories
 
Server: 'dominio', Port: '389', BaseDN: 'DOMINIO', Connection filter:
        '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'CN=usuario,DC=DOMINIO', Use TLS: none

SQL replicas
 
Not active

Notifications
 
Way of sending emails: SMTP+TLS (account@smtp.com)

Plugins list
 
    accounts             Name: Accounts                       Version: 3.0.3      State: Enabled                                 
        Install Method: Marketplace
    activity             Name: Activities                     Version: 3.1.2      State: Installed / not activated               
        Install Method: Marketplace
    actualtime           Name: ActualTime                     Version: 2.1.0      State: Enabled                                 
        Install Method: Marketplace
    fields               Name: Additional fields              Version: 1.20.6     State: Installed / not activated               
        Install Method: Marketplace
    advancedplanning     Name: advancedplanning               Version: 1.1.0      State: Not installed                           
        Install Method: Marketplace
    news                 Name: Alerts                         Version: 1.12.1     State: Installed / not activated               
        Install Method: Marketplace
    barcode              Name: Barcode                        Version: 2.7.1      State: Enabled                                 
        Install Method: Marketplace
    behaviors            Name: Behaviours                     Version: 2.7.2      State: Enabled                                 
        Install Method: Marketplace
    positions            Name: Cartography                    Version: 6.0.2      State: Enabled                                 
        Install Method: Marketplace
    cmdb                 Name: CMDB                           Version: 3.0.3      State: Installed / not activated               
        Install Method: Marketplace
    datainjection        Name: Data injection                 Version: 2.13.2     State: Installed / not activated               
        Install Method: Marketplace
    archimap             Name: Diagrams                       Version: 3.2.21     State: Enabled                                 
        Install Method: Marketplace
    manageentities       Name: Entities portal                Version: 4.0.3      State: Enabled                                 
        Install Method: Marketplace
    formcreator          Name: Form Creator                   Version: 2.13.6     State: Enabled                                 
        Install Method: Marketplace
    gantt                Name: gantt                          Version: 1.0.4      State: Not installed                           
        Install Method: Marketplace
    gappessentials       Name: Gapp Essentials                Version: 2.1.2      State: Enabled                                 
        Install Method: Marketplace
    glpiinventory        Name: GLPI Inventory                 Version: 1.2.1      State: Enabled                                 
        Install Method: Marketplace
    resources            Name: Human Resources                Version: 3.0.4      State: Installed / not activated               
        Install Method: Marketplace
    geninventorynumber   Name: Inventory number generation    Version: 2.8.3      State: Enabled                                 
        Install Method: Marketplace
    addressing           Name: IP Adressing                   Version: 3.0.1      State: Enabled                                 
        Install Method: Marketplace
    uninstall            Name: Item's Lifecycle (uninstall)   Version: 2.8.1      State: Installed / not activated               
        Install Method: Marketplace
    mailanalyzer         Name: Mail Analyzer                  Version: 3.0.0      State: Enabled                                 
        Install Method: Manual
    metabase             Name: Metabase                       Version: 1.3.3      State: Installed / not activated               
        Install Method: Marketplace
    mfa                  Name: MFA                            Version: 1.0.2      State: Installed / not activated               
        Install Method: Marketplace
    mreporting           Name: More Reporting                 Version: 1.8.2      State: Installed / not activated               
        Install Method: Marketplace
    moreticket           Name: More ticket                    Version: 1.7.1      State: Installed / not activated               
        Install Method: Marketplace
    mydashboard          Name: My Dashboard                   Version: 2.1.5      State: Installed / not activated               
        Install Method: Marketplace
    ocsinventoryng       Name: OCS Inventory NG               Version: 2.0.4      State: Enabled                                 
        Install Method: Marketplace
    officeonline         Name: Office Online                  Version: 3.0.1      State: Enabled                                 
        Install Method: Manual
    onetimesecret        Name: OneTimeSecret                  Version: 2.0.0      State: Enabled                                 
        Install Method: Marketplace
    order                Name: Orders management              Version: 2.10.4     State: Enabled                                 
        Install Method: Marketplace
    pdf                  Name: Print to pdf                   Version: 3.0.0      State: Not installed                           
        Install Method: Marketplace
    tag                  Name: Tag Management                 Version: 2.11.2     State: Installed / not activated               
        Install Method: Marketplace
    tasklists            Name: Tasks list                     Version: 2.0.3      State: Installed / not activated               
        Install Method: Marketplace
    useditemsexport      Name: Used items export              Version: 2.5.1      State: Not installed                           
        Install Method: Marketplace
    yagp                 Name: yagp                           Version: 2.1.1      State: Not installed                           
        Install Method: Marketplace

Anything else?

No response

cconard96 commented 1 year ago

Please include the requested setup information. The issue seems to be related to a plugin.

jcervantes-sipecom commented 1 year ago

Sure, the info was updated.

trasher commented 1 year ago

Please try without all plugins disabled

cedric-anne commented 1 year ago

I quickly checked in plugins code, and I guess onetimesecret is the source of this issue. Please open an issue on plugin's repository (https://github.com/ticgal/one-timesecret).