jon-nfc
commented
1 year ago bump
Closed jon-nfc closed 12 months ago
jon-nfc
commented
1 year ago bump
cedric-anne
commented
1 year ago Hi,
Ticket templates are meant to provide a way to customize the tickets forms in UI, and are probably not applied in API context.
@orthagh, can you confirm that ticket templates are not expected to be applied when a ticket is created through API?
orthagh
commented
1 year ago ITIL templates was not taken into account when API was done. They work mainly on UI display. That said a subset of template should work on created ticket via API:
The rest doesn't work:
jon-nfc
commented
1 year ago Thanks for the response @cedric-anne @orthagh
if it's the case that a subset of the templates should work, I can report that nothing works. I even tried using api path http://127.0.0.1/apirest.php/TicketTemplate/{template id}/Ticket and http://127.0.0.1/apirest.php/ITILCategory/{category id}/Ticket for ticket creation, to no avail; ticket was created though minus any tempate data.
cconard96
commented
1 year ago I even tried using api path
http://127.0.0.1/apirest.php/TicketTemplate/{template id}/Ticketandhttp://127.0.0.1/apirest.php/ITILCategory/{category id}/Ticketfor ticket creation, to no avail;.
I don't think either of those paths are valid. It probably only works because of how the legacy API parses the URL. It sees only the "Ticket" part at the end and ignores everything else.
github-actions[bot]
commented
1 year ago There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.
If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.
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Code of Conduct
Is there an existing issue for this?
Version
10.0.9
Bug description
I can post tickets via the api, however the itil category template is not applied to the created ticket. The category displays on the ticket however, without any item from the template. manually creating the ticket, the template applies as it should.
URL: http://127.0.0.1/apirest.php/Ticket Method: POST body:
Response: HTTP/201 Created Response body:
Relevant log output
Page URL
http://127.0.0.1/apirest.php/Ticket
Steps To reproduce
Your GLPI setup information
Information about system installation & configuration
Server
Operating system: Linux glpi 5.10.0-23-amd64 #1 SMP Debian 5.10.179-1 (2023-05-12) x86_64 PHP 7.4.33 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, redis, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.56 (Debian) (Apache/2.4.56 (Debian) Server at {--Sanatized--} Port {--Sanatized--} ) Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36 Server Software: mariadb.org binary distribution Server Version: 10.7.8-MariaDB-1:10.7.8+maria~ubu2004 Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: glpi_user@mariadb/glpidb Host info: mariadb via TCP/IP PHP version (7.4.33) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter. curl extension is installed. gd extension is installed. intl extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.7.8) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/www/html/files/_cache has been validated. Write access to /var/www/html/config has been validated. Write access to /var/www/html/files/_cron has been validated. Write access to /var/www/html/files has been validated. Write access to /var/www/html/files/_dumps has been validated. Write access to /var/www/html/files/_graphs has been validated. Write access to /var/www/html/files/_lock has been validated. Write access to /var/www/html/files/_pictures has been validated. Write access to /var/www/html/files/_plugins has been validated. Write access to /var/www/html/files/_rss has been validated. Write access to /var/www/html/files/_sessions has been validated. Write access to /var/www/html/files/_tmp has been validated. Write access to /var/www/html/files/_uploads has been validated. PHP 7.4 official support has ended. An upgrade to a more recent PHP version is recommended. Web server root directory configuration seems safe. PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values. OS and PHP are relying on 64 bits integers. exif extension is installed. ldap extension is installed. openssl extension is installed. Following extensions are installed: bz2, Phar, zip. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/html/marketplace has been validated. Access to timezone database (mysql) is not allowed.GLPI constants
Libraries
LDAP directories
Server: 'ldap', Port: {--Sanatized--}, BaseDN: {--Sanatized--}SQL replicas
Notifications
Way of sending emails: SMTP {--Sanatized--}Plugins list
formcreator Name: Form Creator Version: 2.13.6 State: Enabled Install Method: Manual glpiinventory Name: GLPI Inventory Version: 1.2.3 State: Not installed Install Method: ManualAnything else?
When i noticed this issue, i removed all template assiging (entity and profile), in a hopes the ITIL category template would be applied, however to no avail.