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glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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Some variable of the tracking/tasks template is not working. #15351

Closed serviceticst closed 1 year ago

serviceticst commented 1 year ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.9

Bug description

It is not fetching user information.

image

image

Relevant log output

tail -f /var/log/glpi/php-errors.log
[2023-08-02 14:53:05] glpiphplog.CRITICAL:   *** Uncaught Exception Laminas\Mail\Storage\Exception\InvalidArgumentException: Header with Name date or date not found in /usr/share/glpi/vendor/laminas/laminas-mail/src/Storage/Part.php at line 300
  Backtrace :
  ...r/laminas/laminas-mail/src/Storage/Part.php:369 Laminas\Mail\Storage\Part->getHeader()
  src/MailCollector.php:1483                         Laminas\Mail\Storage\Part->__get()
  src/MailCollector.php:1014                         MailCollector->getHeaders()
  src/MailCollector.php:796                          MailCollector->buildTicket()
  src/MailCollector.php:1888                         MailCollector->collect()
  src/CronTask.php:1018                              MailCollector::cronMailgate()
  front/cron.php:83

Page URL

http://IP/glpi/front/tasktemplate.form.php

Steps To reproduce

No response

Your GLPI setup information

Instruções de instalação e configuração
GLPI 10.0.9 ( => /usr/share/glpi)
Installation mode: RPM
Current language:pt_BR
Server
 
Operating system: Linux servicetic-oracle-linux 5.4.17-2136.318.7.1.el8uek.x86_64 #2 SMP Thu Apr 13 17:33:39 PDT 2023 x86_64
PHP 8.0.29 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bcmath, bz2, calendar, cgi-fcgi, ctype,
    curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli,
    mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, selinux, session, shmop, snmp, soap, sockets, sodium, sqlite3, standard,
    sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="300" memory_limit="1G" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="25M" 
Software: Apache/2.4.37 (Oracle Linux) OpenSSL/1.1.1k ()
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/115.0.0.0 Safari/537.36
Server Software: Percona Server (GPL), Release 18, Revision 24801e21b45
    Server Version: 8.0.27-18
    Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
    Parameters: glpiprod@localhost/glpiprod
    Host info: Localhost via UNIX socket

PHP version (8.0.29) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.
gd extension is installed.
intl extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (8.0.27) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /var/lib/glpi/files/_cache has been validated.
Write access to /etc/glpi has been validated.
Write access to /var/lib/glpi/files/_cron has been validated.
Write access to /var/lib/glpi/files has been validated.
Write access to /var/lib/glpi/files/_dumps has been validated.
Write access to /var/lib/glpi/files/_graphs has been validated.
Write access to /var/lib/glpi/files/_lock has been validated.
Write access to /var/lib/glpi/files/_pictures has been validated.
Write access to /var/lib/glpi/files/_plugins has been validated.
Write access to /var/lib/glpi/files/_rss has been validated.
Write access to /var/lib/glpi/files/_sessions has been validated.
Write access to /var/lib/glpi/files/_tmp has been validated.
Write access to /var/lib/glpi/files/_uploads has been validated.
For security reasons, SELinux mode should be Enforcing.

Web server root directory configuration seems safe.
Sessions configuration is secured.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /usr/share/glpi/marketplace has been validated.
Timezones seems loaded in database.
GLPI constants
 
GLPI_ROOT: "/usr/share/glpi"
GLPI_CONFIG_DIR: "/etc/glpi"
GLPI_VAR_DIR: "/var/lib/glpi/files"
GLPI_LOG_DIR: "/var/log/glpi"
GLPI_HTMLAWED: "/usr/share/php/htmLawed/htmLawed.php"
GLPI_FONT_FREESANS: "/usr/share/fonts/gnu-free/FreeSans.ttf"
GLPI_SYSTEM_CRON: true
GLPI_INSTALL_MODE: "RPM"
GLPI_MARKETPLACE_DIR: "/usr/share/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_DOC_DIR: "/var/lib/glpi/files"
GLPI_CACHE_DIR: "/var/lib/glpi/files/_cache"
GLPI_CRON_DIR: "/var/lib/glpi/files/_cron"
GLPI_DUMP_DIR: "/var/lib/glpi/files/_dumps"
GLPI_GRAPH_DIR: "/var/lib/glpi/files/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/files/_locales"
GLPI_LOCK_DIR: "/var/lib/glpi/files/_lock"
GLPI_PICTURE_DIR: "/var/lib/glpi/files/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/files/_plugins"
GLPI_RSS_DIR: "/var/lib/glpi/files/_rss"
GLPI_SESSION_DIR: "/var/lib/glpi/files/_sessions"
GLPI_TMP_DIR: "/var/lib/glpi/files/_tmp"
GLPI_UPLOAD_DIR: "/var/lib/glpi/files/_uploads"
GLPI_INVENTORY_DIR: "/var/lib/glpi/files/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"
GLPI_I18N_DIR: "/usr/share/glpi/locales"
GLPI_VERSION: "10.0.9"
GLPI_SCHEMA_VERSION: "10.0.9"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.3.0"
GLPI_YEAR: "2023"
Libraries
 
htmlawed/htmlawed version 1.2.14 in (/usr/share/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/usr/share/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/usr/share/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.4.4 in (/usr/share/glpi/plugins/pdf/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/usr/share/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/usr/share/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/usr/share/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/usr/share/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/usr/share/glpi/vendor/sabre/http/lib)
sabre/uri in (/usr/share/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/usr/share/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/usr/share/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/usr/share/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/usr/share/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/usr/share/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/usr/share/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/usr/share/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/usr/share/glpi/vendor/symfony/console)
scssphp/scssphp in (/usr/share/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/usr/share/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/usr/share/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/usr/share/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/usr/share/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/usr/share/glpi/vendor/ramsey/uuid/src)
psr/log in (/usr/share/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/usr/share/glpi/vendor/psr/simple-cache/src)
psr/cache in (/usr/share/glpi/vendor/psr/cache/src)
league/csv in (/usr/share/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/usr/share/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/usr/share/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/usr/share/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/usr/share/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/usr/share/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/usr/share/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/usr/share/glpi/vendor/symfony/cache)
html2text/html2text in (/usr/share/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/usr/share/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/usr/share/glpi/vendor/symfony/dom-crawler)
twig/twig in (/usr/share/glpi/vendor/twig/twig/src)
twig/string-extra in (/usr/share/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 in (/usr/share/glpi/vendor/symfony/polyfill-php81)
symfony/polyfill-php82 in (/usr/share/glpi/vendor/symfony/polyfill-php82)
league/oauth2-client in (/usr/share/glpi/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/usr/share/glpi/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/usr/share/glpi/vendor/thenetworg/oauth2-azure/src/Provider)
phpCas version 1.6.1 in (/usr/share/pear)
SQL replicas
 
Not active
Notifications
 
Way of sending emails: SMTP+TLS (suporte@servicetic.com.br@mail.servicetic.com.br)
Plugins list
 
    actualtime           Name: ActualTime                     Version: 2.0.0      State: Enabled                                 
        Install Method: Manual
    news                 Name: Alertas                        Version: 1.10.5     State: Enabled                                 
        Install Method: Manual
    fields               Name: Campos adicionais              Version: 1.20.1     State: Not installed                           
        Install Method: Manual
    screenshot           Name: Captura de tela                Version: 2.0.2      State: Enabled                                 
        Install Method: Manual
    behaviors            Name: Comportamentos                 Version: 2.7.2      State: Enabled                                 
        Install Method: Manual
    accounts             Name: Contas                         Version: 3.0.2      State: Not installed                           
        Install Method: Manual
    costs                Name: Costs                          Version: 3.0.1      State: Not installed                           
        Install Method: Manual
    badges               Name: Crachás                        Version: 3.0.0      State: Not installed                           
        Install Method: Manual
    datainjection        Name: Data injection                 Version: 2.13.0     State: Installed / not activated               
        Install Method: Manual
    archimap             Name: Diagrams                       Version: 3.3.0      State: Enabled                                 
        Install Method: Manual
    escalade             Name: Escalonamento                  Version: 2.8.2      State: Not installed                           
        Install Method: Manual
    formcreator          Name: Form Creator                   Version: 2.13.6     State: Enabled                                 
        Install Method: Manual
    order                Name: Gerenciamento das ordens de co Version: 2.10.4     State: Installed / not activated               
        Install Method: Manual
    tag                  Name: Gerenciamento de Etiquetas     Version: 2.11.0     State: Enabled                                 
        Install Method: Manual
    genericobject        Name: Gerenciamento de objetos       Version: 2.14.1     State: Enabled                                 
        Install Method: Manual
    pdf                  Name: Imprimir em PDF                Version: 3.0.0      State: Enabled                                 
        Install Method: Manual
    glpijccustomlogin    Name: JC Custom Login                Version: 1.0.3      State: Enabled                                 
        Install Method: Manual
    timelineticket       Name: Linha do tempo dos chamados    Version: 10.0+1.1   State: Enabled                                 
        Install Method: Manual
    mailanalyzer         Name: Mail Analyzer                  Version: 3.0.0      State: Enabled                                 
        Install Method: Manual
    moreticket           Name: Mais Chamados                  Version: 1.7.1      State: Not installed                           
        Install Method: Manual
    mreporting           Name: Mais Relatórios                Version: 1.8.2      State: Not installed                           
        Install Method: Manual
    satisfaction         Name: Mais satisfação                Version: 1.6.1      State: Installed / not activated               
        Install Method: Manual
    metabase             Name: Metabase                       Version: 1.3.2      State: Enabled                                 
        Install Method: Manual
    oauthimap            Name: Oauth IMAP                     Version: 1.4.1      State: Installed / not activated               
        Install Method: Manual
    os                   Name: OS                             Version: 0.2.0-beta3 State: Not installed                           
        Install Method: Manual
    dashboard            Name: Painel                         Version: 1.0.3      State: Enabled                                 
        Install Method: Manual
    tasklists            Name: Tasks list                     Version: 2.0.3      State: Enabled                                 
        Install Method: Manual
Locales overrides


Anything else?


No response
            

        

    
            

            

                serviceticst
                commented
                 1 year ago            

            

                
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