Closed c1thunder closed 12 months ago
As a test, please disable the opcache PHP extension as well as your plugins and try these steps again. You can do this by putting a ;
in front of the zend_extension=opcache
line in your php.ini file and then restarting Apache.
As a test, please disable the opcache PHP extension as well as your plugins and try these steps again. You can do this by putting a
;
in front of thezend_extension=opcache
line in your php.ini file and then restart Apache.
thank you, i already set the opcache to disable and restart the apache, but still same error occurred. please advise
We run this to our test and prod server, both is popping same result
Issue solved. I updated PHP to 8.2.9 and the latest Apache version.
Code of Conduct
Is there an existing issue for this?
Version
10.0.9
Bug description
In the system, we already allow for JPEG. We test using another image type, for example png and it works fine.
System prompting this error when we uploading jpeg into the ticket![WhatsApp Image 2023-08-16 at 11 51 55](https://github.com/glpi-project/glpi/assets/20919681/5faa5cbe-5d58-4016-95a4-7ee59e718190)
then when we try to click on the homepage, the system prompted this error and kicked us out
we tried to disable the plugins and retry. system gave us this error
Relevant log output
Page URL
No response
Steps To reproduce
Method to replicate
Create a ticket by first uploading a .jpeg image.
Put in a title or description. Then, error occurs. The additional fields added using ‘fields’ plugin disappear and following error message displayed.
Then, when click onto homepage or any other page, user gets kicked out to login page with below error displaying.
When ‘fields’ plugin is disabled, same process is carried out. No error displays but ticket cannot be created and the following page is shown.
Error only occurs with .jpeg files. Same steps replicated with .png file carries no problems.
Your GLPI setup information
Information about system installation & configuration
Server
GLPI constants
Libraries
LDAP directories
SQL replicas
Notifications
Plugins list
Anything else?
thank you in advance