Closed VS-VAR closed 1 year ago
Hi,
"In the notifications, the model is active on the Ticket type and the event is New responsible group." Do you mean "New group in assignees" ? Are you sure it is triggered upon ticket creation (it is possible that requester and assignees are hardcoded somewhere so why notifications for them work) ?
I'm not sure what should be the meaning of the bell for a group... What should happen if a user from a group has notifications disabled, but the group itself allows them...
Hello,
So I just found by dint of returning the GLPI. There is a behavior change in notifications. In 9.5.6, the notification rule "Ticket - New responsible group" worked when opening a new ticket and changing a group in a ticket. But in 10.0.x, this is no longer the case, you must necessarily go through "Ticket - New ticket" assigned the desired destination and the desired notification model. Then make another notification rule "Ticket - New responsible group" for the change of new responsible group or technician in a ticket. This event only works for group assignment changes in a ticket. Since I have two notification models, one for requesters and one for technicians, that gives me 4 rules to do. "Ticket - New Applicant" Type: Ticket Events: New Ticket Applicant notification template Destination: Applicant "Ticket - New Technicians" Type: Ticket Events: New Ticket Technician notification template Destination: Ticket Technician - Ticket Group "Ticket - Change Technicians" Type: Ticket Events: New Responsible User Technician notification template Destination: Technician in charge of the ticket "Ticket - Technician Group Change" Type: Ticket Events: New Responsible Group Technician notification template Destination: Group in charge of the ticket
If it can help other people.
Code of Conduct
Is there an existing issue for this?
Version
10.0.9
Bug description
Hello, When a ticket is created, notifications are normally automatically sent to the requester, the technician and the technician group. The requester, the technician and the group of technicians are assigned when the ticket is created. Notifications are generated in the queue except for the technician group. In the entity the notifications are active in recursive mode In the notifications, the model is active on the Ticket type and the event is New responsible group. We migrated the platform from 9.5.6 to 10.0.9. It was working perfectly before. The notification to the technician group works if we come back to the ticket and that we give a technician group but not at the initial creation of the ticket. Another curious point is that there is no bell on the groups as on the users in the ticket.
Can you help me ?
I've try some help
Thank you.
Relevant log output
Page URL
No response
Steps To reproduce
Your GLPI setup information
Informations sur le système, l'installation et la configuration
Server
GLPI constants
Libraries
LDAP directories
SQL replicas
Notifications
Plugins list
Anything else?
No response