kabassanov
commented
1 year ago Hi,
"In the notifications, the model is active on the Ticket type and the event is New responsible group." Do you mean "New group in assignees" ? Are you sure it is triggered upon ticket creation (it is possible that requester and assignees are hardcoded somewhere so why notifications for them work) ?
I'm not sure what should be the meaning of the bell for a group... What should happen if a user from a group has notifications disabled, but the group itself allows them...
VS-VAR
Code of Conduct
Is there an existing issue for this?
Version
10.0.9
Bug description
Hello, When a ticket is created, notifications are normally automatically sent to the requester, the technician and the technician group. The requester, the technician and the group of technicians are assigned when the ticket is created. Notifications are generated in the queue except for the technician group. In the entity the notifications are active in recursive mode In the notifications, the model is active on the Ticket type and the event is New responsible group. We migrated the platform from 9.5.6 to 10.0.9. It was working perfectly before. The notification to the technician group works if we come back to the ticket and that we give a technician group but not at the initial creation of the ticket. Another curious point is that there is no bell on the groups as on the users in the ticket.
Can you help me ?
I've try some help
Thank you.
Relevant log output
Page URL
No response
Steps To reproduce
Your GLPI setup information
Informations sur le système, l'installation et la configuration
Server
Operating system: Linux srvglpivar.cg83.fr 4.19.0-17-amd64 #1 SMP Debian 4.19.194-3 (2021-07-18) x86_64 PHP 7.4.33 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, soap, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="0" memory_limit="4096M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="4M" Software: Apache () Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36 Server Software: Debian 10 Server Version: 10.3.39-MariaDB-0+deb10u1 Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: glpiuser@localhost/glpidb Host info: Localhost via UNIX socket PHP version (7.4.33) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter. curl extension is installed. gd extension is installed. intl extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.3.39) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/www/glpi/files/_cache has been validated. Write access to /var/www/glpi/config has been validated. Write access to /var/www/glpi/files/_cron has been validated. Write access to /var/www/glpi/files has been validated. Write access to /var/www/glpi/files/_dumps has been validated. Write access to /var/www/glpi/files/_graphs has been validated. Write access to /var/www/glpi/files/_lock has been validated. Write access to /var/www/glpi/files/_pictures has been validated. Write access to /var/www/glpi/files/_plugins has been validated. Write access to /var/www/glpi/files/_rss has been validated. Write access to /var/www/glpi/files/_sessions has been validated. Write access to /var/www/glpi/files/_tmp has been validated. Write access to /var/www/glpi/files/_uploads has been validated. PHP 7.4 official support has ended. An upgrade to a more recent PHP version is recommended. Web server root directory configuration seems safe. PHP directive "session.cookie_secure" should be set to "on" when GLPI can be accessed on HTTPS protocol. OS and PHP are relying on 64 bits integers. exif extension is installed. ldap extension is installed. openssl extension is installed. Following extensions are installed: bz2, Phar, zip. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
LDAP directories
Server: '10.2.20.21', Port: '389', BaseDN: 'DC=cg83,DC=fr', Connection filter: none, RootDN: 'ldap_user', Use TLS: none Server: '10.2.20.201', Port: '389', BaseDN: 'DC=cg83,DC=fr', Connection filter: none, RootDN: 'ldap_user', Use TLS: none Server: '10.200.3.60', Port: '389', BaseDN: 'OU=Professeurs,OU=Utilisateurs,OU=CLG-LE-MUY-LA-PEYROUA-160,OU=Collèges,DC=clg,DC=var,DC=fr', Connection filter: '(&(objectClass=user)(objectCategory=person))', RootDN: 'ldap_user@clg.var.fr', Use TLS: none Server: '10.2.20.201', Port: '389', BaseDN: 'DC=cg83,DC=fr', Connection filter: none, RootDN: 'ldap_user', Use TLS: noneSQL replicas
Notifications
Plugins list
news Name: Alertes Version: 1.12.1 State: Enabled Install Method: Marketplace fields Name: Champs supplémentaires Version: 1.20.7 State: Enabled Install Method: Marketplace timelineticket Name: Chronologie des tickets Version: 10.0+1.1 State: Enabled Install Method: Marketplace behaviors Name: Comportements Version: 2.7.2 State: Enabled Install Method: Marketplace datainjection Name: Data Injection Version: 2.13.2 State: Enabled Install Method: Marketplace formcreator Name: Form Creator Version: 2.13.6 State: Enabled Install Method: Marketplace fusioninventory Name: FusionInventory Version: 9.5+5.0 State: Installed / not activated Install Method: Manual tag Name: Gestion des tags Version: 2.11.5 State: Enabled Install Method: Marketplace mod Name: GLPI Modifications Version: 2.0.2 State: Not installed Install Method: Manual pdf Name: Impression pdf Version: 3.0.0 State: Enabled Install Method: Marketplace metabase Name: Metabase Version: 1.3.3 State: Enabled Install Method: Marketplace mreporting Name: Plus de rapports Version: 1.8.2 State: Enabled Install Method: Marketplace satisfaction Name: Plus de satisfaction Version: 1.6.2 State: Enabled Install Method: Marketplace purgelogs Name: Purge de l'historique Version: 1.3.0 State: Enabled Install Method: Manual reservation Name: Reservation Version: 2.2.0 State: Enabled Install Method: Manual webservices Name: Services Web Version: 2.0.0 State: Enabled Install Method: Manual dashboard Name: Tableau de bord Version: 0.9.8 State: Enabled Install Method: ManualAnything else?
No response