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glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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Rules: Adding tasks is not respecting order #15761

Closed oso8419 closed 12 months ago

oso8419 commented 1 year ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.10

Bug description

I create a Rule for Tickets which is triggering on specific tickets. If it is triggered it adds multiple (15) task template. I've added the tasks in order in the rule in the correct order and named them:

something > 1 more text something > 2 more text something > 3 more text something > 4 more text ..

I've also made sure that they are created one after another to make sure the ID's in the table are in order.

However, when the rule is triggered the tasks are not added in the expected order.

Relevant log output

No response

Page URL

No response

Steps To reproduce

I create a Rule for Tickets which is triggering on specific tickets. If it is triggered it adds multiple (15) task template. I've added the tasks in order in the rule in the correct order and named them:

something > 1 more text something > 2 more text something > 3 more text something > 4 more text ..

Your GLPI setup information

Información sobre la instalación y configuración del sistema
GLPI 10.0.10 ( => /var/www/html/glpi)
Installation mode: TARBALL
Current language:es_ES
Server
 
Operating system: Linux spc242 5.15.0-86-generic #​96-Ubuntu SMP Wed Sep 20 08:23:49 UTC 2023 x86_64
PHP 8.1.23 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bz2, calendar,
    ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, intl, json, ldap, libxml, mbstring,
    memcache, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg,
    sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="2M" 
Software: Apache/2.4.52 (Ubuntu) (Apache/2.4.52 (Ubuntu) Server at helpdesk.ulmapackaging.com Port 443
)
    Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/118.0
Server Software: (Ubuntu)
    Server Version: 8.0.34-0ubuntu0.22.04.1
    Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
    Parameters: root@localhost/glpinew
    Host info: Localhost via UNIX socket

PHP version (8.1.23) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.
gd extension is installed.
intl extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (8.0.34) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /var/www/html/glpi/files/_cache has been validated.
Write access to /var/www/html/glpi/config has been validated.
Write access to /var/www/html/glpi/files/_cron has been validated.
Write access to /var/www/html/glpi/files has been validated.
Write access to /var/www/html/glpi/files/_dumps has been validated.
Write access to /var/www/html/glpi/files/_graphs has been validated.
Write access to /var/www/html/glpi/files/_lock has been validated.
Write access to /var/www/html/glpi/files/_pictures has been validated.
Write access to /var/www/html/glpi/files/_plugins has been validated.
Write access to /var/www/html/glpi/files/_rss has been validated.
Write access to /var/www/html/glpi/files/_sessions has been validated.
Write access to /var/www/html/glpi/files/_tmp has been validated.
Write access to /var/www/html/glpi/files/_uploads has been validated.

Web server root directory configuration seems safe.
PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/html/glpi/marketplace has been validated.
Timezones seems loaded in database.
GLPI constants
 
GLPI_ROOT: "/var/www/html/glpi"
GLPI_CONFIG_DIR: "/var/www/html/glpi/config"
GLPI_VAR_DIR: "/var/www/html/glpi/files"
GLPI_MARKETPLACE_DIR: "/var/www/html/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_DOC_DIR: "/var/www/html/glpi/files"
GLPI_CACHE_DIR: "/var/www/html/glpi/files/_cache"
GLPI_CRON_DIR: "/var/www/html/glpi/files/_cron"
GLPI_DUMP_DIR: "/var/www/html/glpi/files/_dumps"
GLPI_GRAPH_DIR: "/var/www/html/glpi/files/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/www/html/glpi/files/_locales"
GLPI_LOCK_DIR: "/var/www/html/glpi/files/_lock"
GLPI_LOG_DIR: "/var/www/html/glpi/files/_log"
GLPI_PICTURE_DIR: "/var/www/html/glpi/files/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/www/html/glpi/files/_plugins"
GLPI_RSS_DIR: "/var/www/html/glpi/files/_rss"
GLPI_SESSION_DIR: "/var/www/html/glpi/files/_sessions"
GLPI_TMP_DIR: "/var/www/html/glpi/files/_tmp"
GLPI_UPLOAD_DIR: "/var/www/html/glpi/files/_uploads"
GLPI_INVENTORY_DIR: "/var/www/html/glpi/files/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"
GLPI_I18N_DIR: "/var/www/html/glpi/locales"
GLPI_VERSION: "10.0.10"
GLPI_SCHEMA_VERSION: "10.0.10@05de68add675fb55abaeec10f3a2552085594a16"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.4.0"
GLPI_YEAR: "2023"
Libraries
 
htmlawed/htmlawed version 1.2.14 in (/var/www/html/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/html/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.6.2 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/html/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/html/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/html/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/html/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/html/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src)
ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/html/glpi/vendor/psr/cache/src)
league/csv in (/var/www/html/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/html/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/html/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/html/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/html/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/html/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/html/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/html/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/html/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/var/www/html/glpi/vendor/symfony/polyfill-php82)
league/oauth2-client in (/var/www/html/glpi/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/var/www/html/glpi/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/var/www/html/glpi/vendor/thenetworg/oauth2-azure/src/Provider)
SQL replicas
 
Not active
Notifications
 
Way of sending emails: SMTP (xxxxxx@xxxxxxx.xxx)
Plugins list
 
    customlogin          Name: Custom Login                   Version: 1.0.5      State: Enabled                                 
        Install Method: Manual
    formcreator          Name: Form Creator                   Version: 2.13.7     State: Enabled                                 
        Install Method: Manual
    reports              Name: Informes                       Version: 1.16.0     State: Enabled                                 
        Install Method: Manual
    oauthimap            Name: Oauth IMAP                     Version: 1.4.3      State: Installed / not activated               
        Install Method: Manual
    phpsaml              Name: PHP SAML                       Version: 1.2.1      State: Installed / not activated               
        Install Method: Manual
    singlesignon         Name: Single Sign-on                 Version: 1.3.3      State: Not installed                           
        Install Method: Manual
Locales overrides


Anything else?


No response
            

        

    
            

            

                trasher
                commented
                 12 months ago            

            

                
Please try #15856