glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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Reminder sent to the creator of a task instead of the technician #15930

Closed deltonio2 closed 8 months ago

deltonio2 commented 11 months ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.10

Bug description

When a task with a reminder is created, it is the person who created the task who receives the reminder rather than the technician or group of technicians who must complete the task. This does not make sense because the creator of the task is not necessarily present when it must be carried out and if he is not assigned to the task it does not concern him. Conversely, when a ticket is assigned to a technician, it is the technician who receives a notification. This problem is really blocking and affects a lot of people:

Relevant log output

No response

Page URL

No response

Steps To reproduce

  1. Create a task, assign another techician and create a reminder
  2. Wait for the notification to be sent
  3. Notice that it is not sent to the assigned technician

Your GLPI setup information

Informations sur le système, l'installation et la configuration
GLPI 10.0.10 ( => /var/www/html/GLPI)
Installation mode: TARBALL
Current language:fr_FR

Server
 
Operating system: Linux serv-glpi 6.5.0-9-generic #​9-Ubuntu SMP PREEMPT_DYNAMIC Sat Oct  7 01:35:40 UTC 2023 x86_64
PHP 8.2.10-2ubuntu1 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bz2,
    calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml,
    mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, random, readline, session, shmop, sockets, sodium, standard,
    sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="2M" 
Software: Apache/2.4.57 (Ubuntu) (Apache/2.4.57 (Ubuntu) Server at glpi.marcelin.ch Port 443
)
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36
Server Software: mariadb.org binary distribution
    Server Version: 10.11.5-MariaDB-1:10.11.5+maria~ubu2204
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: glpidb@localhost/glpidb
    Host info: Localhost via UNIX socket

PHP version (8.2.10-2ubuntu1) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.
gd extension is installed.
intl extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.11.5) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /var/lib/glpi/_cache has been validated.
Write access to /etc/glpi/ has been validated.
Write access to /var/lib/glpi/_cron has been validated.
Write access to /var/lib/glpi has been validated.
Write access to /var/lib/glpi/_dumps has been validated.
Write access to /var/lib/glpi/_graphs has been validated.
Write access to /var/lib/glpi/_lock has been validated.
Write access to /var/lib/glpi/_pictures has been validated.
Write access to /var/lib/glpi/_plugins has been validated.
Write access to /var/lib/glpi/_rss has been validated.
Write access to /var/lib/glpi/_sessions has been validated.
Write access to /var/lib/glpi/_tmp has been validated.
Write access to /var/lib/glpi/_uploads has been validated.

GLPI data directories are located in a secured path.
PHP directive "session.cookie_secure" should be set to "on" when GLPI can be accessed on HTTPS protocol.
PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/html/GLPI/marketplace has been validated.
Timezones seems loaded in database.

GLPI constants
 
GLPI_ROOT: "/var/www/html/GLPI"
GLPI_CONFIG_DIR: "/etc/glpi/"
GLPI_VAR_DIR: "/var/lib/glpi"
GLPI_LOG_DIR: "/var/log/glpi"
GLPI_MARKETPLACE_DIR: "/var/www/html/GLPI/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_DOC_DIR: "/var/lib/glpi"
GLPI_CACHE_DIR: "/var/lib/glpi/_cache"
GLPI_CRON_DIR: "/var/lib/glpi/_cron"
GLPI_DUMP_DIR: "/var/lib/glpi/_dumps"
GLPI_GRAPH_DIR: "/var/lib/glpi/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/_locales"
GLPI_LOCK_DIR: "/var/lib/glpi/_lock"
GLPI_PICTURE_DIR: "/var/lib/glpi/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/_plugins"
GLPI_RSS_DIR: "/var/lib/glpi/_rss"
GLPI_SESSION_DIR: "/var/lib/glpi/_sessions"
GLPI_TMP_DIR: "/var/lib/glpi/_tmp"
GLPI_UPLOAD_DIR: "/var/lib/glpi/_uploads"
GLPI_INVENTORY_DIR: "/var/lib/glpi/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"
GLPI_I18N_DIR: "/var/www/html/GLPI/locales"
GLPI_VERSION: "10.0.10"
GLPI_SCHEMA_VERSION: "10.0.10@05de68add675fb55abaeec10f3a2552085594a16"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.4.0"
GLPI_YEAR: "2023"

Libraries
 
htmlawed/htmlawed version 1.2.14 in (/var/www/html/GLPI/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/var/www/html/GLPI/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/html/GLPI/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.6.2 in (/var/www/html/GLPI/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/html/GLPI/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/html/GLPI/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/html/GLPI/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/html/GLPI/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/html/GLPI/vendor/sabre/http/lib)
sabre/uri in (/var/www/html/GLPI/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/html/GLPI/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/html/GLPI/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/html/GLPI/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/html/GLPI/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/html/GLPI/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/html/GLPI/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/html/GLPI/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/html/GLPI/vendor/symfony/console)
scssphp/scssphp in (/var/www/html/GLPI/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/html/GLPI/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/html/GLPI/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/html/GLPI/vendor/rlanvin/php-rrule/src)
ramsey/uuid in (/var/www/html/GLPI/vendor/ramsey/uuid/src)
psr/log in (/var/www/html/GLPI/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/html/GLPI/vendor/psr/simple-cache/src)
psr/cache in (/var/www/html/GLPI/vendor/psr/cache/src)
league/csv in (/var/www/html/GLPI/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/html/GLPI/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/html/GLPI/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/html/GLPI/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/html/GLPI/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/html/GLPI/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/html/GLPI/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/html/GLPI/vendor/symfony/cache)
html2text/html2text in (/var/www/html/GLPI/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/html/GLPI/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/html/GLPI/vendor/symfony/dom-crawler)
twig/twig in (/var/www/html/GLPI/vendor/twig/twig/src)
twig/string-extra in (/var/www/html/GLPI/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/var/www/html/GLPI/vendor/symfony/polyfill-php82)
league/oauth2-client in (/var/www/html/GLPI/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/var/www/html/GLPI/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/var/www/html/GLPI/vendor/thenetworg/oauth2-azure/src/Provider)
phpCas version 1.6.0 in (/usr/share/php/CAS/source)

LDAP directories
 
Server: 'dus000010.dgep.edu-vaud.ch', Port: '389', BaseDN: 'OU=EDU,DC=dgep,DC=edu-vaud,DC=ch', Connection filter:
        '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'CN=GLPI Service
        CEPM,OU=Resources,OU=CEPM,OU=EDU,DC=dgep,DC=edu-vaud,DC=ch', Use TLS: none
Server: 'dus000010.dgep.edu-vaud.ch', Port: '389', BaseDN: 'OU=EDU,DC=dgep,DC=edu-vaud,DC=ch', Connection filter: none, RootDN:
        'svc-cepm-glpi@dgep.edu-vaud.ch', Use TLS: none

SQL replicas
 
Not active

Notifications
 
Way of sending emails: SMTP+SSL (tickets@marcelin.ch@mail.infomaniak.com)

Plugins list
 
    datainjection        Name: Data injection                 Version: 2.13.3     State: Enabled                                 
        Install Method: Marketplace
    webresources         Name: Web Resources                  Version: 2.0.3      State: Enabled                                 
        Install Method: Marketplace

Anything else?

No response

github-actions[bot] commented 9 months ago

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.

deltonio2 commented 9 months ago

Same in the version 10.0.11.

blippercop commented 8 months ago

I am not sure if that is thats the case. I created a task for a colleague and the colleague contacted me that he received an email about the task.

blippercop commented 8 months ago

go to /front/notification.php?as_map=0&browse=0&criteria%5B0%5D%5Blink%5D=AND&criteria%5B0%5D%5Bfield%5D=view&criteria%5B0%5D%5Bsearchtype%5D=contains&criteria%5B0%5D%5Bvalue%5D=planning%20recall&itemtype=Notification&start=0

Open it and go to recipients. What is there? Is "Requester, Technician in charge of the task" selected? Otherwise, select it and save.

deltonio2 commented 8 months ago

It works ! It should be the default config given the number of people reporting the problem… Thank's a lot for your help !

blippercop commented 8 months ago

Feel free to link this in the topics to help others ;) EDIT: Not for the very old topics.