brlx74
commented
10 months ago I think I am facing the same as problem (1), but slightly different:
Mailcollector is obtaining a mail via IMAP, a few mails have no body, others from the same sender do have a body, the only difference I see betweeen these mails are a few Header-lines.
I am adding some files for clarification, this is a Ticket where the Mail-Body was somehow removed:
This is a ticket from the same sender, it has a Body:
And here are the Mail-Source files for reference:
Mail with missing body:
mailnobody.txt
Mail with the body correctly displayed
mailwithbody.txt
cconard96
zzouhair10
cedric-anne
Code of Conduct
Is there an existing issue for this?
Version
10.0.10
Bug description
I have (2) issues in GLPI that I believe are related. We ingest most tickets through email and a minority through the Service Catalog (form) offerings.
If we receive an email initiating a NEW ticket, the mail receiver will process the ticket, but the ticket's body is wholly omitted. Rules that are setup fire correctly, and I have attempted to disable the rules and adjust all of the attachment and creation sizes for email, and the problem remains unchanged. The subject carriers into the ticket, and the requester is set accurately, but absolutely no details from the ticket's body.
If we receive an email responding to an EXISTING ticket, the email remains in the inbox and is never collected by the email receiver. Checking the logs, it does, in fact, see the email and also reports an error on the email it sees. No action is taken.
Relevant log output
Page URL
N.A.
Steps To reproduce
Setup an IMAP email receiver IMAP, -----, NO-TLS, NO-VALIDATE-CERT, -----, -----, DEBUG
Your GLPI setup information
Information about system installation & configuration
Server
Operating system: Linux vs-gpli 5.15.0-88-generic #98-Ubuntu SMP Mon Oct 2 15:18:56 UTC 2023 x86_64 PHP 8.1.2-1ubuntu2.14 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, json, ldap, libxml, mbstring, memcache, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, pspell, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.52 (Ubuntu) (Apache/2.4.52 (Ubuntu) Server at support.reichnetwork.com Port 80 ) Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 Server Software: MySQL Community Server - GPL Server Version: 8.1.0 Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION Parameters: glpiv2@10.0.0.83/glpidb Host info: 10.0.0.83 via TCP/IP PHP version (8.1.2-1ubuntu2.14) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter. curl extension is installed. gd extension is installed. intl extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (8.1.0) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/www/html/glpi/files/_cache has been validated. Write access to /var/www/html/glpi/config has been validated. Write access to /var/www/html/glpi/files/_cron has been validated. Write access to /var/www/html/glpi/files has been validated. Write access to /var/www/html/glpi/files/_dumps has been validated. Write access to /var/www/html/glpi/files/_graphs has been validated. Write access to /var/www/html/glpi/files/_lock has been validated. Write access to /var/www/html/glpi/files/_pictures has been validated. Write access to /var/www/html/glpi/files/_plugins has been validated. Write access to /var/www/html/glpi/files/_rss has been validated. Write access to /var/www/html/glpi/files/_sessions has been validated. Write access to /var/www/html/glpi/files/_tmp has been validated. Write access to /var/www/html/glpi/files/_uploads has been validated. Web server root directory configuration seems safe. Sessions configuration is secured. OS and PHP are relying on 64 bits integers. exif extension is installed. ldap extension is installed. openssl extension is installed. Following extensions are installed: bz2, Phar, zip. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/html/glpi/marketplace has been validated. Access to timezone database (mysql) is not allowed.GLPI constants
Libraries
LDAP directories
Server: '10.0.0.3', Port: '389', BaseDN: 'DC=ReichNetwork,DC=com', Connection filter: '(objectClass=user)', RootDN: 'CN=svc_glpi,OU=Service,OU=Accounts,DC=ReichNetwork,DC=com', Use TLS: noneSQL replicas
Notifications
Plugins list
actualtime Name: ActualTime Version: 2.2.0 State: Enabled Install Method: Marketplace fields Name: Additional Fields Version: 1.21.6 State: Enabled Install Method: Marketplace barcode Name: Barcode Version: 2.7.1 State: Enabled Install Method: Marketplace behaviors Name: Behaviours Version: 2.7.2 State: Enabled Install Method: Marketplace formcreator Name: Form Creator Version: 2.13.7 State: Enabled Install Method: Marketplace glpiinventory Name: GLPI Inventory Version: 1.3.3 State: Enabled Install Method: Marketplace oauthimap Name: Oauth IMAP Version: 1.4.3 State: Enabled Install Method: Marketplace order Name: Orders management Version: 2.10.4 State: Enabled Install Method: Marketplace webhook Name: Webhooks Version: 1.0.16 State: Enabled Install Method: MarketplaceAnything else?
This problem was RESOLVED by switching the email protocol port from IMAP to POP. So, I'm unsure if this is a bug with the IMAP component or specific to my environment. Either way, it might be helpful to report the issue.