serviceticst
commented
8 months ago "When trying to paste a direct image into the follow-up, I receive the log below."
[2024-02-05 10:02:36] glpiphplog.NOTICE: *** PHP Deprecated function (8192): preg_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /usr/share/glpi/src/RichText/RichText.php at line 354 Backtrace : src/RichText/RichText.php:354 preg_replace() src/RichText/RichText.php:273 Glpi\RichText\RichText::fixImagesPath() src/RichText/RichText.php:63 Glpi\RichText\RichText::normalizeHtmlContent() src/RichText/RichText.php:301 Glpi\RichText\RichText::getSafeHtml() ...ion/View/Extension/DataHelpersExtension.php:230 Glpi\RichText\RichText::getEnhancedHtml() ...ates/d5/d540b4c3b3c68d964b4b49231baf2dc4.php:72 Glpi\Application\View\Extension\DataHelpersExtension->getEnhancedHtml() vendor/twig/twig/src/Template.php:171 TwigTemplate_0d76bbe6357706cb41617327808f1ada->block_timeline_card() ...ates/b6/b6b646eaec2ce642a74e258bd85cc4af.php:48 Twig\Template->displayBlock() vendor/twig/twig/src/Template.php:394 __TwigTemplate_8b3f5e324ff8e6d736ba68e90cd8eefb->doDisplay() vendor/twig/twig/src/Template.php:367 Twig\Template->displayWithErrorHandling() ...ates/d5/d540b4c3b3c68d964b4b49231baf2dc4.php:57 Twig\Template->display() vendor/twig/twig/src/Template.php:394 TwigTemplate_0d76bbe6357706cb41617327808f1ada->doDisplay() vendor/twig/twig/src/Template.php:367 Twig\Template->displayWithErrorHandling() vendor/twig/twig/src/Template.php:379 Twig\Template->display() vendor/twig/twig/src/TemplateWrapper.php:38 Twig\Template->render() .../twig/twig/src/Extension/CoreExtension.php:1347 Twig\TemplateWrapper->render() ...tes/65/65e66df5229dde3aa3acd3926a9bb301.php:425 twig_include() vendor/twig/twig/src/Template.php:394 TwigTemplate_e80683bcdf71030972f1ee4018467a25->doDisplay() vendor/twig/twig/src/Template.php:367 Twig\Template->displayWithErrorHandling() vendor/twig/twig/src/Template.php:379 Twig\Template->display() vendor/twig/twig/src/TemplateWrapper.php:38 Twig\Template->render() .../twig/twig/src/Extension/CoreExtension.php:1347 Twig\TemplateWrapper->render() ...tes/c8/c84988e98a37d1e08405f9f8988a87c3.php:131 twig_include() vendor/twig/twig/src/Template.php:394 TwigTemplate_054713728bbbd97852e4c1be33265494->doDisplay() vendor/twig/twig/src/Template.php:367 Twig\Template->displayWithErrorHandling() vendor/twig/twig/src/TemplateWrapper.php:45 Twig\Template->display() src/Application/View/TemplateRenderer.php:184 Twig\TemplateWrapper->display() src/Ticket.php:4426 Glpi\Application\View\TemplateRenderer->display() src/CommonGLPI.php:680 Ticket->showForm() ajax/common.tabs.php:120 CommonGLPI::displayStandardTab() public/index.php:82 require()
FreeMacs
efriastech
cedric-anne
trasher
Code of Conduct
Is there an existing issue for this?
Version
10.0.11
Bug description
When attaching a screenshot of a system's screen, for example, and pasting it into the ticket, then adding text beneath the image, upon saving the update, the entire entry goes blank, and nothing is saved, resulting in a loss of all information.
What we've noticed is that this happens occasionally; with some screenshots, it works fine, but with others, it produces this error.
While debugging, I captured this log.
[2024-01-26 16:39:42] glpiphplog.NOTICE: *** PHP Deprecated function (8192): preg_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /usr/share/glpi/src/RichText/RichText.php at line 355 Backtrace : src/RichText/RichText.php:355 preg_replace() src/RichText/RichText.php:273 Glpi\RichText\RichText::fixImagesPath() src/RichText/RichText.php:63 Glpi\RichText\RichText::normalizeHtmlContent() src/RichText/RichText.php:301 Glpi\RichText\RichText::getSafeHtml() ...ion/View/Extension/DataHelpersExtension.php:230 Glpi\RichText\RichText::getEnhancedHtml() ...ates/45/45d99573ccfc69c8ceb3446fd882fc54.php:72 Glpi\Application\View\Extension\DataHelpersExtension->getEnhancedHtml() vendor/twig/twig/src/Template.php:171 TwigTemplate_d07c909c36db53191bd03277432ebb9f->block_timeline_card() ...ates/a4/a4a2db6ed5602e71abd50e76ae8800be.php:48 Twig\Template->displayBlock() vendor/twig/twig/src/Template.php:394 __TwigTemplate_4bff84a61e9b886d83310ebf90c196f0->doDisplay() vendor/twig/twig/src/Template.php:367 Twig\Template->displayWithErrorHandling() ...ates/45/45d99573ccfc69c8ceb3446fd882fc54.php:57 Twig\Template->display() vendor/twig/twig/src/Template.php:394 TwigTemplate_d07c909c36db53191bd03277432ebb9f->doDisplay() vendor/twig/twig/src/Template.php:367 Twig\Template->displayWithErrorHandling() vendor/twig/twig/src/Template.php:379 Twig\Template->display() vendor/twig/twig/src/TemplateWrapper.php:40 Twig\Template->render() .../twig/twig/src/Extension/CoreExtension.php:1349 Twig\TemplateWrapper->render() ...tes/ec/ec6cbb8a2efe766fe2b94b1b85106708.php:425 twig_include() vendor/twig/twig/src/Template.php:394 TwigTemplate_cf9582a178c9aed3fd76ab8a0bf60b2b->doDisplay() vendor/twig/twig/src/Template.php:367 Twig\Template->displayWithErrorHandling() vendor/twig/twig/src/Template.php:379 Twig\Template->display() vendor/twig/twig/src/TemplateWrapper.php:40 Twig\Template->render() .../twig/twig/src/Extension/CoreExtension.php:1349 Twig\TemplateWrapper->render() ...tes/24/24ef781d212992b008f998231b80b473.php:131 twig_include() vendor/twig/twig/src/Template.php:394 TwigTemplate_c861bb866645fae902b77b643975f9f3->doDisplay() vendor/twig/twig/src/Template.php:367 Twig\Template->displayWithErrorHandling() vendor/twig/twig/src/TemplateWrapper.php:47 Twig\Template->display() src/Application/View/TemplateRenderer.php:184 Twig\TemplateWrapper->display() src/Ticket.php:4426 Glpi\Application\View\TemplateRenderer->display() src/CommonGLPI.php:680 Ticket->showForm() ajax/common.tabs.php:120 CommonGLPI::displayStandardTab() public/index.php:82 require()
Relevant log output
Page URL
http://192.168.101.5/
Steps To reproduce
No response
Your GLPI setup information
Instruções de instalação e configuração
Server
Operating system: Linux srv-gcp-glpi-prd02.c.guaraves.internal 5.14.0-284.18.1.el9_2.cloud.x86_64 #1 SMP PREEMPT_DYNAMIC Mon Jul 3 20:10:49 UTC 2023 x86_64 PHP 8.1.27 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, krb5, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, selinux, session, shmop, snmp, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="512M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" disable_functions="" Software: Apache/2.4.57 (Rocky Linux) OpenSSL/3.0.7 () Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36 Server Software: Percona Server (GPL), Release 25, Revision 60c9e2c5 Server Version: 8.0.33-25 Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION Parameters: glpiprod@localhost/glpiprod Host info: Localhost via UNIX socket PHP version (8.1.27) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter. curl extension is installed. gd extension is installed. intl extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (8.0.33) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/lib/glpi/files/_cache has been validated. Write access to /var/lib/glpi/files/_cron has been validated. Write access to /var/lib/glpi/files has been validated. Write access to /var/lib/glpi/files/_dumps has been validated. Write access to /var/lib/glpi/files/_graphs has been validated. Write access to /var/lib/glpi/files/_lock has been validated. Write access to /var/lib/glpi/files/_pictures has been validated. Write access to /var/lib/glpi/files/_plugins has been validated. Write access to /var/lib/glpi/files/_rss has been validated. Write access to /var/lib/glpi/files/_sessions has been validated. Write access to /var/lib/glpi/files/_tmp has been validated. Write access to /var/lib/glpi/files/_uploads has been validated. For security reasons, SELinux mode should be Enforcing. Web server root directory configuration seems safe. Sessions configuration is secured. OS and PHP are relying on 64 bits integers. exif extension is installed. ldap extension is installed. openssl extension is installed. Following extensions are installed: bz2, Phar, zip. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /usr/share/glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
SQL replicas
Notifications
Plugins list
actualtime Name: ActualTime Version: 2.1.0 State: To update Install Method: Manual news Name: Alertas Version: 1.12.0 State: Enabled Install Method: Manual fields Name: Campos adicionais Version: 1.20.6 State: Enabled Install Method: Manual behaviors Name: Comportamentos Version: 2.7.2 State: Enabled Install Method: Manual costs Name: Costs Version: 3.0.1 State: Installed / not activated Install Method: Manual customlogin Name: Custom Login Version: 1.0.4 State: Installed / not activated Install Method: Manual formcreator Name: Form Creator Version: 2.13.6 State: Enabled Install Method: Manual fusioninventory Name: FusionInventory Version: 10.0.6+1.1 State: Installed / not activated Install Method: Manual tag Name: Gerenciamento de Etiquetas Version: 2.11.2 State: Enabled Install Method: Manual genericobject Name: Gerenciamento de objetos Version: 2.14.3 State: Enabled Install Method: Manual datainjection Name: Importação de dados Version: 2.13.1 State: To update Install Method: Manual pdf Name: Imprimir em PDF Version: 3.0.0 State: Enabled Install Method: Manual timelineticket Name: Linha do tempo dos chamados Version: 10.0+1.1 State: Enabled Install Method: Manual mailanalyzer Name: Mail Analyzer Version: 3.0.0 State: Not installed Install Method: Manual moreticket Name: Mais Chamados Version: 1.7.3 State: Installed / not activated Install Method: Manual satisfaction Name: Mais satisfação Version: 1.6.1 State: Installed / not activated Install Method: Manual metabase Name: Metabase Version: 1.3.3 State: Enabled Install Method: Manual oauthimap Name: Oauth IMAP Version: 1.4.3 State: To update Install Method: Manual dashboard Name: Painel Version: 1.0.3 State: Enabled Install Method: Manual tasklists Name: Tasks list Version: 2.0.3 State: Enabled Install Method: ManualAnything else?
No response