glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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Queued notification hangs after update (CRON) #16545

Closed tristangallet closed 7 months ago

tristangallet commented 7 months ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.0.12

Bug description

Hello, after update, the queued notification hangs, i have to stop it. Queued are using crontab : /1 * php /var/www/html/glpi/front/cron.php &>/dev/null I've got the same with older version. queuednotification -> run mode CLI 0->24

Relevant log output

No response

Page URL

No response

Steps To reproduce

Empty the glpi folder Copy the last sources Copy the inc/downstream Copy files / directory needed (ex pics) Update -> write something in a ticket -> no mail after one minute -> Go to queued notification / watch next run : should be in running all the times : stop it and wait the next cron : ok

Your GLPI setup information

Informations sur le système, l'installation et la configuration
GLPI 10.0.12 ( => /var/www/glpi)
Installation mode: TARBALL
Current language:fr_FR

Server
 
Operating system: Linux ff-glpi-2015 6.1.0-18-amd64 #​1 SMP PREEMPT_DYNAMIC Debian 6.1.76-1 (2024-02-01) x86_64
PHP 8.2.15 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bz2, calendar,
    ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli,
    mysqlnd, openssl, pcre, pdo_mysql, posix, random, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem,
    sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="600" memory_limit="256M" post_max_size="500M" safe_mode="" session.save_handler="files"
    upload_max_filesize="500M" disable_functions="" 
Software: Apache (Apache Server at cds.formation.forem Port 443
)
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36 Edg/121.0.0.0
Server Software: Debian 12
    Server Version: 10.11.6-MariaDB-0+deb12u1
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: ocs@localhost/ocsweb
    Host info: Localhost via UNIX socket

PHP version (8.2.15) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.
gd extension is installed.
intl extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.11.6) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /var/lib/glpi/_cache has been validated.
Write access to /var/lib/glpi/_cron has been validated.
Write access to /var/lib/glpi has been validated.
Write access to /var/lib/glpi/_dumps has been validated.
Write access to /var/lib/glpi/_graphs has been validated.
Write access to /var/lib/glpi/_lock has been validated.
Write access to /var/lib/glpi/_pictures has been validated.
Write access to /var/lib/glpi/_plugins has been validated.
Write access to /var/lib/glpi/_rss has been validated.
Write access to /var/lib/glpi/_sessions has been validated.
Write access to /var/lib/glpi/_tmp has been validated.
Write access to /var/lib/glpi/_uploads has been validated.

Web server root directory configuration seems safe.
Sessions configuration is secured.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/glpi/marketplace has been validated.
Timezones seems loaded in database.

GLPI constants
 
GLPI_ROOT: "/var/www/glpi"
GLPI_CONFIG_DIR: "/etc/glpi/"
GLPI_VAR_DIR: "/var/lib/glpi"
GLPI_LOG_DIR: "/var/log/glpi"
GLPI_MARKETPLACE_DIR: "/var/www/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_TEXT_MAXSIZE: "4000"
GLPI_DOC_DIR: "/var/lib/glpi"
GLPI_CACHE_DIR: "/var/lib/glpi/_cache"
GLPI_CRON_DIR: "/var/lib/glpi/_cron"
GLPI_DUMP_DIR: "/var/lib/glpi/_dumps"
GLPI_GRAPH_DIR: "/var/lib/glpi/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/_locales"
GLPI_LOCK_DIR: "/var/lib/glpi/_lock"
GLPI_PICTURE_DIR: "/var/lib/glpi/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/_plugins"
GLPI_RSS_DIR: "/var/lib/glpi/_rss"
GLPI_SESSION_DIR: "/var/lib/glpi/_sessions"
GLPI_TMP_DIR: "/var/lib/glpi/_tmp"
GLPI_UPLOAD_DIR: "/var/lib/glpi/_uploads"
GLPI_INVENTORY_DIR: "/var/lib/glpi/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"
GLPI_I18N_DIR: "/var/www/glpi/locales"
GLPI_VERSION: "10.0.12"
GLPI_SCHEMA_VERSION: "10.0.12@b902ef5f5da967c1a9d0826ee8a7dce07d57cf3d"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.4.0"
GLPI_YEAR: "2024"

Libraries
 
htmlawed/htmlawed version 1.2.14 in (/var/www/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.6.2 in (/var/www/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)
ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/glpi/vendor/psr/cache/src)
league/csv in (/var/www/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/var/www/glpi/vendor/symfony/polyfill-php82)
league/oauth2-client in (/var/www/glpi/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/var/www/glpi/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/var/www/glpi/vendor/thenetworg/oauth2-azure/src/Provider)

SQL replicas
 
Not active

Notifications
 
Way of sending emails: SMTP (anonymous@smtpintra.forem.be)

Plugins list
 
    addressing           Name: Adressage IP                   Version: 3.0.1      State: Not installed                           
        Install Method: Manual
    advancedplanning     Name: advancedplanning               Version: 1.1.0      State: Installed / not activated               
        Install Method: Manual
    news                 Name: Alertes                        Version: 1.12.1     State: Enabled                                 
        Install Method: Manual
    screenshot           Name: Capture d'écran                Version: 2.0.2      State: Enabled                                 
        Install Method: Manual
    fields               Name: Champs supplémentaires         Version: 1.17.2     State: Not installed                           
        Install Method: Manual
    uninstall            Name: Cycle de vie des matériels (un Version: 2.9.0      State: Installed / not activated               
        Install Method: Manual
    mydashboard          Name: Dashboard                      Version: 2.0.8      State: Enabled                                 
        Install Method: Manual
    datainjection        Name: Data Injection                 Version: 2.13.2     State: Enabled                                 
        Install Method: Manual
    escalade             Name: Escalades                      Version: 2.8.0      State: Installed / not activated               
        Install Method: Manual
    formcreator          Name: Form Creator                   Version: 2.13.8     State: Enabled                                 
        Install Method: Manual
    gantt                Name: gantt                          Version: 1.0.1      State: Installed / not activated               
        Install Method: Manual
    genericobject        Name: Gestion d'objets               Version: 2.12.1     State: Not installed                           
        Install Method: Manual
    order                Name: Gestion des commandes          Version: 2.10.4     State: Installed / not activated               
        Install Method: Manual
    glpiinventory        Name: GLPI Inventory                 Version: 1.3.4      State: Enabled                                 
        Install Method: Manual
    mreporting           Name: Plus de rapports               Version: 1.8.5      State: Enabled                                 
        Install Method: Manual
    singlesignon         Name: Single Sign-on                 Version: 1.3.5      State: Installed / not activated               
        Install Method: Manual

Anything else?

No response

homebrewtainy commented 7 months ago

Good morning tristangallet,

You specify a cron task that targets: */1 * * * * php /var/www/html/glpi/front/cron.php &>/dev/null

But your GLPI seems to be installed in: GLPI 10.0.12 ( => /var/www/glpi)

Isn't there a discrepancy in the paths?

Likewise, in the installation constants of your GLPI, the value GLPI_SYSTEM_CRON: true not listed.

Is your inc/downstream.phpfile taken into account?

Kind regards.

cedric-anne commented 7 months ago

Hi @tristangallet

If you removed old GLPI sources to replace them with the new version while the GLPI cron system was executed, it is likely to have kill it. In this case, the cron system could have been unable to update the crontask status from "In progress" to "Waiting".

When you process to an update, you should activate the maintenance mode to prevent crontasks to be executed, or even suspend you crontab.

tristangallet commented 7 months ago

Good morning tristangallet,

You specify a cron task that targets: */1 * * * * php /var/www/html/glpi/front/cron.php &>/dev/null

But your GLPI seems to be installed in: GLPI 10.0.12 ( => /var/www/glpi)

Isn't there a discrepancy in the paths?

Likewise, in the installation constants of your GLPI, the value GLPI_SYSTEM_CRON: true not listed.

Is your inc/downstream.phpfile taken into account?

Kind regards.

Hello, path is good, i've got a shortcut glpi -> /var/www/glpi I will check for the GLPI_SYSTEM_CRON: true

Thanks !

tristangallet commented 7 months ago

Hi @tristangallet

If you removed old GLPI sources to replace them with the new version while the GLPI cron system was executed, it is likely to have kill it. In this case, the cron system could have been unable to update the crontask status from "In progress" to "Waiting".

When you process to an update, you should activate the maintenance mode to prevent crontasks to be executed, or even suspend you crontab.

tristangallet commented 7 months ago

Thanks for your informations, i will add the maintenance mode on my update procedure.