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glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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Can't create ticket - GLPI 10.0.12 #16581

Closed tech62 closed 8 months ago

tech62 commented 8 months ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.6 to 10.0.12

Bug description

As super-admin , i'm creating a new ticket, filling all fields , clicking on Create and nothing happenned.

Relevant log output

SQL: INSERT INTO `glpi_tickets` (`name`, `content`, `entities_id`, `date`, `type`, `itilcategories_id`, `status`, `requesttypes_id`, `urgency`, `priority`, `locations_id`, `actiontime`, `time_to_own`, `slas_id_tto`, `slas_id_ttr`, `olas_id_tto`, `olas_id_ttr`, `impact`, `users_id_lastupdater`, `users_id_recipient`, `global_validation`, `slalevels_id_ttr`, `sla_waiting_duration`, `time_to_resolve`, `date_creation`, `date_mod`) VALUES ('test', '<p>test</p>', '0', '2024-02-19 09:49:11', '1', '70', '1', '1', '3', '3', '0', '0', '2024-02-19 14:49:11', '16', '17', '0', '0', '3', '2096', '2096', '1', '0', '',
'2024-02-19 11:49:11', '2024-02-19 09:49:22', '2024-02-19 09:49:22')

  Error: Incorrect integer value: '' for column `glpi`.`glpi_tickets`.`sla_waiting_duration` at row 1
  Backtrace :
  src/DBmysql.php:1380                               DBmysql->doQuery()
  src/CommonDBTM.php:729                             DBmysql->insert()
  src/CommonDBTM.php:1342                            CommonDBTM->addToDB()
  front/ticket.form.php:80                           CommonDBTM->add()
  public/index.php:82                                require()


### Page URL

_No response_

### Steps To reproduce

As super-admin , i'm creating a new ticket, filling all fields , clicking on Create and nothing happenned.

### Your GLPI setup information

<details><summary>Informations sur le système, l'installation et la configuration</summary><pre>GLPI 10.0.12 ( => /var/www/glpi)
Installation mode: TARBALL
Current language:fr_FR

</pre></details><details><summary>Server</summary><pre> 
Operating system: Linux SRV-SUPPORT 6.1.0-18-amd64 #​1 SMP PREEMPT_DYNAMIC Debian 6.1.76-1 (2024-02-01) x86_64
PHP 8.2.7 fpm-fcgi (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype,
    curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imap, intl, json, ldap, libxml, mbstring,
    mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, random, readline, redis, session, shmop, snmp, soap, sockets, sodium,
    standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="300" memory_limit="2G" post_max_size="1G" safe_mode="" session.save_handler="files"
    upload_max_filesize="1G" disable_functions="" 
Software: Apache ()
    Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:122.0) Gecko/20100101 Firefox/122.0
Server Software: Debian 12
    Server Version: 10.5.21-MariaDB-0+deb11u1
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: glpi@mysql/glpi
    Host info: mysql via TCP/IP

PHP version (8.2.7) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.
gd extension is installed.
intl extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.5.21) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /var/lib/glpi/prod/files/_cache has been validated.
Write access to /var/lib/glpi/prod/files/_cron has been validated.
Write access to /var/lib/glpi/prod/files has been validated.
Write access to /var/lib/glpi/prod/files/_dumps has been validated.
Write access to /var/lib/glpi/prod/files/_graphs has been validated.
Write access to /var/lib/glpi/prod/files/_lock has been validated.
Write access to /var/lib/glpi/prod/files/_pictures has been validated.
Write access to /var/lib/glpi/prod/files/_plugins has been validated.
Write access to /var/lib/glpi/prod/files/_rss has been validated.
Write access to /var/lib/glpi/prod/files/_sessions has been validated.
Write access to /var/lib/glpi/prod/files/_tmp has been validated.
Write access to /var/lib/glpi/prod/files/_uploads has been validated.

Web server root directory configuration seems safe.
Sessions configuration is secured.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/glpi/marketplace has been validated.
Timezones seems loaded in database.

</pre></details><details><summary>GLPI constants</summary><pre> 
GLPI_ROOT: "/var/www/glpi"
GLPI_CONFIG_DIR: "/etc/glpi/prod/"
GLPI_VAR_DIR: "/var/lib/glpi/prod/files"
GLPI_LOG_DIR: "/var/log/glpi/prod"
GLPI_MARKETPLACE_DIR: "/var/www/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_TEXT_MAXSIZE: "4000"
GLPI_DOC_DIR: "/var/lib/glpi/prod/files"
GLPI_CACHE_DIR: "/var/lib/glpi/prod/files/_cache"
GLPI_CRON_DIR: "/var/lib/glpi/prod/files/_cron"
GLPI_DUMP_DIR: "/var/lib/glpi/prod/files/_dumps"
GLPI_GRAPH_DIR: "/var/lib/glpi/prod/files/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/prod/files/_locales"
GLPI_LOCK_DIR: "/var/lib/glpi/prod/files/_lock"
GLPI_PICTURE_DIR: "/var/lib/glpi/prod/files/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/prod/files/_plugins"
GLPI_RSS_DIR: "/var/lib/glpi/prod/files/_rss"
GLPI_SESSION_DIR: "/var/lib/glpi/prod/files/_sessions"
GLPI_TMP_DIR: "/var/lib/glpi/prod/files/_tmp"
GLPI_UPLOAD_DIR: "/var/lib/glpi/prod/files/_uploads"
GLPI_INVENTORY_DIR: "/var/lib/glpi/prod/files/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"
GLPI_I18N_DIR: "/var/www/glpi/locales"
GLPI_VERSION: "10.0.12"
GLPI_SCHEMA_VERSION: "10.0.12@b902ef5f5da967c1a9d0826ee8a7dce07d57cf3d"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.4.0"
GLPI_YEAR: "2024"

</pre></details><details><summary>Libraries</summary><pre> 
htmlawed/htmlawed version 1.2.14 in (/var/www/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.6.2 in (/var/www/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)
ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/glpi/vendor/psr/cache/src)
league/csv in (/var/www/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/var/www/glpi/vendor/symfony/polyfill-php82)
league/oauth2-client in (/var/www/glpi/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/var/www/glpi/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/var/www/glpi/vendor/thenetworg/oauth2-azure/src/Provider)

</pre></details><details><summary>Plugins list</summary><pre> 
    webapplications      Name: Applications Web               Version: 4.0.1      State: Enabled                                 
        Install Method: Marketplace
    badges               Name: Badges                         Version: 3.0.0      State: Enabled                                 
        Install Method: Marketplace
    screenshot           Name: Capture d'écran                Version: 2.0.3      State: Enabled                                 
        Install Method: Marketplace
    positions            Name: Cartographie                   Version: 6.0.3      State: Enabled                                 
        Install Method: Marketplace
    behaviors            Name: Comportements                  Version: 2.7.2      State: Enabled                                 
        Install Method: Manual
    accounts             Name: Comptes                        Version: 3.0.4      State: Enabled                                 
        Install Method: Marketplace
    mydashboard          Name: Dashboard                      Version: 2.1.5      State: Enabled                                 
        Install Method: Marketplace
    datainjection        Name: Data Injection                 Version: 2.13.4     State: Enabled                                 
        Install Method: Marketplace
    consumables          Name: Demande de consommables        Version: 2.0.1      State: Enabled                                 
        Install Method: Marketplace
    archimap             Name: Diagrammes                     Version: 3.3.4      State: Enabled                                 
        Install Method: Marketplace
    formcreator          Name: Form Creator                   Version: 2.13.8     State: Enabled                                 
        Install Method: Marketplace
    gantt                Name: gantt                          Version: 1.0.4      State: Enabled                                 
        Install Method: Marketplace
    geninventorynumber   Name: Génération de numéros d'invent Version: 2.8.3      State: Enabled                                
         Install Method: Marketplace
    order                Name: Gestion des commandes          Version: 2.10.4     State: Enabled                                 
        Install Method: Marketplace
    glpiinventory        Name: GLPI Inventory                 Version: 1.3.4      State: Enabled                                 
        Install Method: Marketplace
    pdf                  Name: Impression pdf                 Version: 3.0.0      State: Installed / not activated               
        Install Method: Marketplace
    mreporting           Name: Plus de rapports               Version: 1.8.6      State: Enabled                                 
        Install Method: Marketplace
    webresources         Name: Web Resources                  Version: 2.0.3      State: Enabled                                 
        Install Method: Marketplace
    webhook              Name: Webhooks                       Version: 1.0.18     State: Enabled                                 
        Install Method: Marketplace

</pre></details>

### Anything else?

_No response_
trasher commented 8 months ago

This is already fixed; search in existing issues;

tech62 commented 8 months ago

I've updated glpi to the latest version, how to fix ?

cedric-anne commented 8 months ago

Fixed by #16496.