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glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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Computers cant change entity through an update rule in 10.0.12 #16698

Closed Lifthraser closed 2 months ago

Lifthraser commented 6 months ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.12

Bug description

We have several entities with each their own tags, representing different places. When a computer change location, we reclone it and deploy a new glpi agent with the right entity tag. The computer is already in our base, in the wrong entity tag until now but has an inventory number. When the computer boot, our update rule kicks in and the computer should move from old entity to new entity. It does not, the name of the computer and the other informations are updated correctly but the entity isnt changed. We already had this bug resolved before in issue #13787 but it came back when we updated to 10.0.12 I checked the transfert configuration seems ok in the root entity and is inherited in all the entities image

Relevant log output

No response

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

Information about system installation and configuration
GLPI 10.0.12 ( => /var/www/html/glpi)
Installation mode: TARBALL
Current language:en_GB
Server
 
Operating system: Linux srw-glpicol2.intra.cg30.fr 5.14.0-362.18.0.2.el9_3.x86_64 #​1 SMP PREEMPT_DYNAMIC Thu Feb 8 17:46:03 PST
    2024 x86_64
PHP 8.3.3 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bz2, calendar, cgi-fcgi, ctype, curl, date,
    dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre,
    pdo_mysql, pdo_sqlite, posix, random, session, shmop, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer,
    xml, xmlreader, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="600" memory_limit="256M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="5M" disable_functions="" 
Software: Apache/2.4.57 (Oracle Linux Server) ()
    Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:123.0) Gecko/20100101 Firefox/123.0
Server Software: MariaDB Server
    Server Version: 10.5.22-MariaDB
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: glpi@localhost/glpi
    Host info: Localhost via UNIX socket

PHP version (8.3.3) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.
gd extension is installed.
intl extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.5.22) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /var/lib/glpi/files/_cache has been validated.
Write access to /var/lib/glpi/files/_cron has been validated.
Write access to /var/lib/glpi/files has been validated.
Write access to /var/lib/glpi/files/_dumps has been validated.
Write access to /var/lib/glpi/files/_graphs has been validated.
Write access to /var/lib/glpi/files/_lock has been validated.
Write access to /var/lib/glpi/files/_pictures has been validated.
Write access to /var/lib/glpi/files/_plugins has been validated.
Write access to /var/lib/glpi/files/_rss has been validated.
Write access to /var/lib/glpi/files/_sessions has been validated.
Write access to /var/lib/glpi/files/_tmp has been validated.
Write access to /var/lib/glpi/files/_uploads has been validated.
SELinux configuration is OK.

Web server root directory configuration seems safe.
Sessions configuration is secured.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
The directory could not be created in /var/www/html/glpi/marketplace.
Timezones seems loaded in database.
GLPI constants
 
GLPI_ROOT: "/var/www/html/glpi"
GLPI_CONFIG_DIR: "/etc/glpi/"
GLPI_VAR_DIR: "/var/lib/glpi/files"
GLPI_LOG_DIR: "/var/log/glpi"
GLPI_MARKETPLACE_DIR: "/var/www/html/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_TEXT_MAXSIZE: "4000"
GLPI_DOC_DIR: "/var/lib/glpi/files"
GLPI_CACHE_DIR: "/var/lib/glpi/files/_cache"
GLPI_CRON_DIR: "/var/lib/glpi/files/_cron"
GLPI_DUMP_DIR: "/var/lib/glpi/files/_dumps"
GLPI_GRAPH_DIR: "/var/lib/glpi/files/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/files/_locales"
GLPI_LOCK_DIR: "/var/lib/glpi/files/_lock"
GLPI_PICTURE_DIR: "/var/lib/glpi/files/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/files/_plugins"
GLPI_RSS_DIR: "/var/lib/glpi/files/_rss"
GLPI_SESSION_DIR: "/var/lib/glpi/files/_sessions"
GLPI_TMP_DIR: "/var/lib/glpi/files/_tmp"
GLPI_UPLOAD_DIR: "/var/lib/glpi/files/_uploads"
GLPI_INVENTORY_DIR: "/var/lib/glpi/files/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"
GLPI_I18N_DIR: "/var/www/html/glpi/locales"
GLPI_VERSION: "10.0.12"
GLPI_SCHEMA_VERSION: "10.0.12@b902ef5f5da967c1a9d0826ee8a7dce07d57cf3d"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.4.0"
GLPI_YEAR: "2024"
Libraries
 
htmlawed/htmlawed version 1.2.14 in (/var/www/html/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/html/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.6.2 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/html/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/html/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/html/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/html/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/html/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src)
ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/html/glpi/vendor/psr/cache/src)
league/csv in (/var/www/html/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/html/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/html/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/html/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/html/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/html/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/html/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/html/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/html/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/var/www/html/glpi/vendor/symfony/polyfill-php82)
league/oauth2-client in (/var/www/html/glpi/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/var/www/html/glpi/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/var/www/html/glpi/vendor/thenetworg/oauth2-azure/src/Provider)
SQL replicas
 
Not active
Notifications
 
Way of sending emails: SMTP (anonymous@srw-relaysmtp.intra.cg30.fr)
Plugins list
 
    datainjection        Name: Data Injection                 Version: 2.13.4     State: Enabled                                 
        Install Method: Manual
    gappessentials       Name: Gapp Essentials                Version: 2.1.2      State: Enabled                                 
        Install Method: Marketplace
    genericobject        Name: Gestion d'objets               Version: 2.14.8     State: Enabled                                 
        Install Method: Manual
    glpiinventory        Name: GLPI Inventory                 Version: 1.3.4      State: Enabled                                 
        Install Method: Manual
    geninventorynumber   Name: Inventory number generation    Version: 2.8.3      State: Enabled                                 
        Install Method: Manual

Anything else?

No response

stonebuzz commented 6 months ago

Hi @Lifthraser

Can you show me this rule?

Lifthraser commented 6 months ago

The "Complete" transfer rule? image

stonebuzz commented 6 months ago

no, I was talking about

"Rules for assigning an item to an entity"

Lifthraser commented 6 months ago

Here is the rule: image

stonebuzz commented 6 months ago

Does the entity have the right tag?

Lifthraser commented 6 months ago

Yes, here for exemple: image and client side: image

cedric-anne commented 6 months ago

Is there somewhere a whitespace char (before or after a value either in the regestry or in the GLPI config) that may break the rule ?

Lifthraser commented 6 months ago

Just checked some ocurences, didnt find any whitespaces characters. Also the rule worked fine before the update.

stonebuzz commented 6 months ago

can you post the configuration of the root entity here?

Lifthraser commented 6 months ago

Not sure what you're asking... this ? image image

Lifthraser commented 5 months ago

The bug still persist after updating to latest version 10.0.14

Lifthraser commented 4 months ago

Note that reinstalling glpi inventory on a computer make it change entity, but after that wont move again if needed.

stonebuzz commented 4 months ago

can you post the configuration of the destinated entity here?

Lifthraser commented 4 months ago

Here is the install parameters for a computer inside "bellegarde" entity "%~dp0GLPI-Agent-1.7.3-x64.msi" /quiet add_firewall_exception=1 execmode=1 runnow=1 httpd_trust="127.0.0.1/32,localhost" scan_homedirs=0 server="https://infocol.gard.fr/front/inventory.php" tag=bellegarde no_ssl_check=1 proxy="http://srv.edutice.lan:3128"

Lifthraser commented 4 months ago

Sorry but it seems the reinstall "trick" was a fluke. it doesnt systematically change entity on reinstall.

github-actions[bot] commented 2 months ago

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

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