Closed loyolajavi closed 3 weeks ago
loyolajavi
commented
4 months ago Hello everybody,
Could you please check if what I have stated in this issue is happening to you? In summary, in the ticket modification screen, the loading of templates does not work. Look at the gifs in the description to see what's going on.
loyolajavi
commented
4 months ago Hello, this fails in v10.0.15 too. Checked in a clean Glpi in the cloud demo.
pyero83
commented
3 months ago Same problem here in version 10.0.15 and on the kanban view when moving a ticket.
loyolajavi
commented
3 months ago Hello, can I help with something to fix this issue?
github-actions[bot]
commented
1 month ago There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.
If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.
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Code of Conduct
Is there an existing issue for this?
Version
10.0.15
Bug description
Fields related to ticket template do not load in ticket updating:
When select a category with a template associated, the predefined fields are not loaded, mandatory fields are not highlighted, the information of the new category selected is not updated (the information balloon of the category remains empty). By the way, the fields are loaded when click on "Save", and of course if you dont complete a mandatory field, the glpi doesnt save the update and show a message, but it should be displayed immediately when selecting the category.
This issue only occurs in the ticket updating page, but it works fine when creating a ticket. (If you select a category with an asosciated template, the mandatory fields are highlighted, etc.)
I have these issues in the chrome browser, I don't know if they have something to do with it: Incorrect use of
I deactivated absolutely all plugins, so that would not be causing the problem.
These bugs are happening since at least version 10.0.10 (I went from 9.5.7 to 10.0.10 directly), now i've installed 10.0.14. And I tested on 10.0.15 in a clean cloud glpi demo.
Relevant log output
Page URL
/front/ticket.form.php
Steps To reproduce
When change a category on an existing ticket, fails the template data loading, the predefined fields are not loaded, mandatory fields are not highlighted, the information of the new category selected is not updated (the information balloon of the category remains empty): Only after I click on save, Glpi indicates that there are required fields and shows them highlighted. This is a gif image:
This issue only occurs when modifying or updating a ticket, but it works fine when creating a ticket.
Your GLPI setup information
Operating system: Linux 3a575a3c94d2 5.15.0-88-generic #98-Ubuntu SMP Mon Oct 2 15:18:56 UTC 2023 x86_64 PHP 8.3.4 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, random, readline, redis, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="1200" memory_limit="2048M" post_max_size="100M" safe_mode="" session.save_handler="files" upload_max_filesize="100M" disable_functions="" Software: Apache/2.4.57 (Debian) (Apache/2.4.57 (Debian) Server at XX ) Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36 Server Software: mariadb.org binary distribution Server Version: 11.0.2-MariaDB-1:11.0.2+maria~ubu2204 Server SQL Mode: Parameters: XX@XX Host info: XX
PHP version (8.3.4) is supported. Sessions configuration is OK.Sessions configuration is OK. Allocated memory is sufficient.Allocated memory is sufficient. mysqli extension is installed.mysqli extension is installed. Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter. curl extension is installed.curl extension is installed. gd extension is installed.gd extension is installed. intl extension is installed.intl extension is installed. zlib extension is installed.zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (11.0.2) is supported.Database engine version (11.0.2) is supported. No files from previous GLPI version detected.No files from previous GLPI version detected. The log file has been created successfully.The log file has been created successfully. Write access to /var/www/html/glpi/files/_cache has been validated. Write access to /var/www/html/glpi/files/_cron has been validated. Write access to /var/www/html/glpi/files has been validated. Write access to /var/www/html/glpi/files/_dumps has been validated. Write access to /var/www/html/glpi/files/_graphs has been validated. Write access to /var/www/html/glpi/files/_lock has been validated. Write access to /var/www/html/glpi/files/_pictures has been validated. Write access to /var/www/html/glpi/files/_plugins has been validated. Write access to /var/www/html/glpi/files/_rss has been validated. Write access to /var/www/html/glpi/files/_sessions has been validated. Write access to /var/www/html/glpi/files/_tmp has been validated. Write access to /var/www/html/glpi/files/_uploads has been validated.Write access to /var/www/html/glpi/files/_cache has been validated. Write access to /var/www/html/glpi/files/_cron has been validated. Write access to /var/www/html/glpi/files has been validated. Write access to /var/www/html/glpi/files/_dumps has been validated. Write access to /var/www/html/glpi/files/_graphs has been validated. Write access to /var/www/html/glpi/files/_lock has been validated. Write access to /var/www/html/glpi/files/_pictures has been validated. Write access to /var/www/html/glpi/files/_plugins has been validated. Write access to /var/www/html/glpi/files/_rss has been validated. Write access to /var/www/html/glpi/files/_sessions has been validated. Write access to /var/www/html/glpi/files/_tmp has been validated. Write access to /var/www/html/glpi/files/_uploads has been validated.
Web server root directory configuration seems safe.Web server root directory configuration seems safe. Sessions configuration is secured.Sessions configuration is secured. OS and PHP are relying on 64 bits integers.OS and PHP are relying on 64 bits integers. exif extension is installed.exif extension is installed. ldap extension is installed.ldap extension is installed. openssl extension is installed.openssl extension is installed. Following extensions are installed: bz2, Phar, zip.Following extensions are installed: bz2, Phar, zip. Zend OPcache extension is installed.Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium.Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/html/glpi/marketplace has been validated.Write access to /var/www/html/glpi/marketplace has been validated.
Anything else?
No response