trasher
commented
7 months ago Please try with latest stable release.
Closed Chobbot closed 7 months ago
trasher
commented
7 months ago Please try with latest stable release.
Chobbot
commented
7 months ago Fixed in 10.0.14. Thanks.
Code of Conduct
Is there an existing issue for this?
Version
10.0.10
Bug description
ITIL categories in the sub-root entity with "Visible in the simplified interface == Yes" and "Child entities == 1" are not seen in the simplified interface ticket creation in the entity under subroot where category is created.
The Entity structure is like this:
ITIL Categories are created in the SubRoot Entity. Categories created in the Root Entity are seen with no problems in the whole tree. User permissions for SubEntities are set as recursive. Changing profile interface to "Standard" solves the issue.
Note: Bug appeared after moving SubEtities from childs of Root Entity to childs of SubRoot Entity (moving whole tree one level lower), by just changing it in "Administration > Entities > SubEntity1 > Entity > As child of = SubRoot Entity"
Relevant log output
No response
Page URL
No response
Steps To reproduce
Your GLPI setup information
Information about system installation and configuration
Server
Operating system: Linux glpi 5.15.102-1-pve #1 SMP PVE 5.15.102-1 (2023-03-14T13:48Z) x86_64 PHP 8.2.17 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bcmath, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, random, readline, session, shmop, snmp, soap, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.56 (Debian) mod_fcgid/2.3.9 OpenSSL/1.1.1w (Apache/2.4.56 (Debian) mod_fcgid/2.3.9 OpenSSL/1.1.1w Server at servicedesk.solverita.it Port 443 ) Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:124.0) Gecko/20100101 Firefox/124.0 Server Software: Debian 11 Server Version: 10.5.23-MariaDB-0+deb11u1 Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: glpiuser@127.0.0.1/glpi Host info: 127.0.0.1 via TCP/IP PHP version (8.2.17) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter. curl extension is installed. gd extension is installed. intl extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.5.23) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/www/html/glpi/files/_cache has been validated. Write access to /var/www/html/glpi/config has been validated. Write access to /var/www/html/glpi/files/_cron has been validated. Write access to /var/www/html/glpi/files has been validated. Write access to /var/www/html/glpi/files/_dumps has been validated. Write access to /var/www/html/glpi/files/_graphs has been validated. Write access to /var/www/html/glpi/files/_lock has been validated. Write access to /var/www/html/glpi/files/_pictures has been validated. Write access to /var/www/html/glpi/files/_plugins has been validated. Write access to /var/www/html/glpi/files/_rss has been validated. Write access to /var/www/html/glpi/files/_sessions has been validated. Write access to /var/www/html/glpi/files/_tmp has been validated. Write access to /var/www/html/glpi/files/_uploads has been validated. For security reasons, SELinux mode should be Enforcing. Web server root directory configuration seems safe. PHP directive "session.cookie_secure" should be set to "on" when GLPI can be accessed on HTTPS protocol. PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values. OS and PHP are relying on 64 bits integers. exif extension is installed. ldap extension is installed. openssl extension is installed. Following extensions are installed: Phar, zip. Following extensions are not present: bz2. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/html/glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
LDAP directories
Server: 'ldap://ad.fwgatlantiso.eu', Port: '636', BaseDN: 'DC=fwgatlantiso,DC=eu', Connection filter: '(&(objectClass=user)(objectCategory=person))', RootDN: 'CN=glpi,CN=Users,DC=FWGATLANTISO,DC=EU', Use TLS: noneSQL replicas
Notifications
Plugins list
actualtime Name: ActualTime Version: 2.2.0 State: Enabled Install Method: Marketplace fields Name: Additional fields Version: 1.21.6 State: Not installed Install Method: Marketplace behaviors Name: Behaviours Version: 2.7.2 State: Enabled Install Method: Marketplace archibp Name: Business Processes Version: 2.0.5 State: Installed / not activated Install Method: Marketplace cmdb Name: CMDB Version: 3.0.3 State: Enabled Install Method: Marketplace formcreator Name: Form Creator Version: 2.13.8 State: Enabled Install Method: Marketplace gantt Name: gantt Version: 1.0.4 State: Enabled Install Method: Marketplace gappessentials Name: Gapp Essentials Version: 2.3.0 State: Enabled Install Method: Marketplace resources Name: Human Resources Version: 3.0.4 State: Not installed Install Method: Marketplace oauthimap Name: Oauth IMAP Version: 1.4.2 State: Enabled Install Method: Manual printercounters Name: Počítadla z tiskáren Version: 2.0.0 State: Enabled Install Method: Marketplace typology Name: Typologies Version: 3.0.0 State: Enabled Install Method: Marketplace vip Name: VIP Version: 1.8.2 State: Enabled Install Method: Marketplace datainjection Name: Vpravení dat Version: 2.13.3 State: Enabled Install Method: MarketplaceAnything else?
No response