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commented
1 week ago There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.
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Code of Conduct
Is there an existing issue for this?
Version
GLPI 10.0.14
Bug description
A mail that has been encoded as BASE64 is received by mailgate, but creates an empty reply without displaying an error message in the logs.
A screenshot of how it looks in the GLPI interface and the mail body of the mail are attached
[Helpdesk #0010127] Neue Anmerkung zum Ticket_ NetIQ - 2FA zurücksetzen.txt
This seems to affect only the replies to the already opened ticket. The opening mail, also BASE64 coded, is displayed normally. The mails come from the provider Protonmail.com.
Relevant log output
No response
Page URL
No response
Steps To reproduce
No response
Your GLPI setup information
Information about system installation and configuration
Server
Operating system: Linux helpdesk 5.15.0-105-generic #115-Ubuntu SMP Mon Apr 15 09:52:04 UTC 2024 x86_64 PHP 8.1.2-1ubuntu2.15 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, redis, session, shmop, soap, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="600" memory_limit="256M" post_max_size="20M" safe_mode="" session.save_handler="files" upload_max_filesize="20M" disable_functions="" Software: Apache/2.4.52 (Ubuntu) (Apache/2.4.52 (Ubuntu) Server at helpdesk.hs-offenburg.de Port 443 ) Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:124.0) Gecko/20100101 Firefox/124.0 Server Software: (Ubuntu) Server Version: 8.0.36-0ubuntu0.22.04.1 Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION Parameters: glpi@localhost/glpi Host info: Localhost via UNIX socket PHP version (8.1.2-1ubuntu2.15) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter. curl extension is installed. gd extension is installed. intl extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (8.0.36) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/lib/glpi/_cache has been validated. Write access to /var/lib/glpi/_cron has been validated. Write access to /var/lib/glpi has been validated. Write access to /var/lib/glpi/_dumps has been validated. Write access to /var/lib/glpi/_graphs has been validated. Write access to /var/lib/glpi/_lock has been validated. Write access to /var/lib/glpi/_pictures has been validated. Write access to /var/lib/glpi/_plugins has been validated. Write access to /var/lib/glpi/_rss has been validated. Write access to /var/lib/glpi/_sessions has been validated. Write access to /var/lib/glpi/_tmp has been validated. Write access to /var/lib/glpi/_uploads has been validated. Web server root directory configuration seems safe. Sessions configuration is secured. OS and PHP are relying on 64 bits integers. exif extension is installed. ldap extension is installed. openssl extension is installed. Following extensions are installed: bz2, Phar, zip. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/html/glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
LDAP directories
Server: 'ldaps://ldap.rz.hs-offenburg.de', Port: '636', BaseDN: 'o=fho', Connection filter: '(objectClass=user)', RootDN: 'cn=ldap_proxy_glpi,ou=misc,o=fho', Use TLS: none Server: 'ldaps://ldap.rz.hs-offenburg.de', Port: '636', BaseDN: 'o=fho', Connection filter: '(&(objectClass=user)(groupMembership=cn=cit,ou=hrz,o=fho))', RootDN: 'cn=ldap_proxy_monitoring,ou=misc,o=fho', Use TLS: none Server: 'ldaps://ldap.rz.hs-offenburg.de', Port: '636', BaseDN: 'o=fho', Connection filter: '(&(objectClass=user)(groupMembership=cn=mitarb_technische_betriebsleitung,ou=hrz,o=fho))', RootDN: 'cn=ldap_proxy_monitoring,ou=misc,o=fho', Use TLS: none Server: 'ldaps://ldap.rz.hs-offenburg.de', Port: '636', BaseDN: 'o=fho', Connection filter: '(&(objectClass=user)(groupMembership=cn=cit-mit-cio,ou=hrz,o=fho))', RootDN: 'cn=ldap_proxy_monitoring,ou=misc,o=fho', Use TLS: none Server: 'ldaps://ldap.rz.hs-offenburg.de', Port: '636', BaseDN: 'o=fho', Connection filter: '(&(objectClass=user)(groupMembership=cn=mitarb_informationszentrum,ou=hrz,o=fho))', RootDN: 'cn=ldap_proxy_monitoring,ou=misc,o=fho', Use TLS: none Server: 'ldaps://ldap.rz.hs-offenburg.de', Port: '686', BaseDN: 'o=fho', Connection filter: '(&(objectClass=user)(groupMembership=cn=bw-admin,ou=bw,ou=misc,o=fho))', RootDN: 'cn=ldap_proxy_monitoring,ou=misc,o=fho', Use TLS: none Server: 'ldaps://ldap.rz.hs-offenburg.de', Port: '636', BaseDN: 'o=fho', Connection filter: '(&(objectClass=inetOrgPerson)(groupMembership=cn=adm_accounts,ou=cit,ou=misc,o=fho))', RootDN: 'cn=ldap_proxy_monitoring,ou=misc,o=fho', Use TLS: noneSQL replicas
Notifications
Plugins list
fields Name: Additional fields Version: 1.21.8 State: Enabled Install Method: Marketplace news Name: Alerts Version: 1.12.2 State: Enabled Install Method: Marketplace behaviors Name: Behaviours Version: 2.7.3 State: Enabled Install Method: Marketplace datainjection Name: Data injection Version: 2.13.5 State: Enabled Install Method: Marketplace escalade Name: Escalation Version: 2.9.4 State: Installed / not activated Install Method: Marketplace formcreator Name: Form Creator Version: 2.13.9 State: Enabled Install Method: Marketplace glpiinventory Name: GLPI Inventory Version: 1.3.5 State: Enabled Install Method: Marketplace oauthimap Name: Oauth IMAP Version: 1.4.3 State: Enabled Install Method: Marketplace genericobject Name: Objects management Version: 2.14.9 State: Installed / not activated Install Method: Marketplace ocsinventoryng Name: OCS Inventory NG Version: 2.0.4 State: Installed / not activated Install Method: Marketplace onetimesecret Name: OneTimeSecret Version: 2.1.1 State: Installed / not activated Install Method: Marketplace tag Name: Tag Management Version: 2.11.7 State: Enabled Install Method: Marketplace transferticketentity Name: TransferTicketEntity Version: 1.0.1 State: Installed / not activated Install Method: ManualLocales overrides
Anything else?
No response