[x] I agree to follow this project's Code of Conduct
Is there an existing issue for this?
[x] I have searched the existing issues
Version
10.0.15
Bug description
Log in to an entity, click on the create a ticket button in the main header menu where the opening time, category, requester, etc. are captured. It doesn't load, however, if you open the primary entity and select a requester, it allows you to create the ticket on the correct entity.
Relevant log output
No response
Page URL
No response
Steps To reproduce
Log in to an entity
Create a ticket ID
Your GLPI setup information
Operating system: Linux 4.19.150-76.ELK.el6.x86_64 #1 SMP Wed Oct 7 01:34:10 CDT 2020 x86_64 PHP 7.4.33 litespeed (Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, SourceGuardian, Zend OPcache, apcu, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, libxml, litespeed, mbstring, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_pgsql, pgsql, posix, pspell, session, soap, sockets, standard, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="60" memory_limit="512M" post_max_size="516M" safe_mode="" session.save_handler="files" upload_max_filesize="512M" disable_functions="" Software: Apache () Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36 Edg/125.0.0.0 Server Software: MySQL Community Server - GPL Server Version: 8.0.37 Server SQL Mode: NO_ENGINE_SUBSTITUTION Parameters: Host info: via TCP/IP PHP version (7.4.33) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter. curl extension is installed. gd extension is installed. intl extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (8.0.37) is supported. No files from previous GLPI version detected.
For security reasons, SELinux mode should be Enforcing. PHP 7.4 is no longer maintained by its community. Even if GLPI still supports this PHP version, an upgrade to a more recent PHP version is recommended. Indeed, this PHP version may contain unpatched security vulnerabilities. Web server root directory configuration is not safe as it permits access to non-public files. See installation documentation for more details. The following directories should be placed outside "" ("GLPI_VAR_DIR") You can ignore this suggestion if your web server root directory is "". Sessions configuration is secured. OS and PHP are relying on 64 bits integers. exif extension is installed. ldap extension is not present. openssl extension is installed. Following extensions are installed: bz2, Phar, zip. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring. Following extensions are not present: sodium. Write access to /marketplace has been validated. Access to timezone database (mysql) is not allowed.
Code of Conduct
Is there an existing issue for this?
Version
10.0.15
Bug description
Log in to an entity, click on the create a ticket button in the main header menu where the opening time, category, requester, etc. are captured. It doesn't load, however, if you open the primary entity and select a requester, it allows you to create the ticket on the correct entity.
Relevant log output
No response
Page URL
No response
Steps To reproduce
Your GLPI setup information
Operating system: Linux 4.19.150-76.ELK.el6.x86_64 #1 SMP Wed Oct 7 01:34:10 CDT 2020 x86_64 PHP 7.4.33 litespeed (Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, SourceGuardian, Zend OPcache, apcu, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, libxml, litespeed, mbstring, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_pgsql, pgsql, posix, pspell, session, soap, sockets, standard, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="60" memory_limit="512M" post_max_size="516M" safe_mode="" session.save_handler="files" upload_max_filesize="512M" disable_functions="" Software: Apache () Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36 Edg/125.0.0.0 Server Software: MySQL Community Server - GPL Server Version: 8.0.37 Server SQL Mode: NO_ENGINE_SUBSTITUTION Parameters: Host info: via TCP/IP PHP version (7.4.33) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter. curl extension is installed. gd extension is installed. intl extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (8.0.37) is supported. No files from previous GLPI version detected.
For security reasons, SELinux mode should be Enforcing. PHP 7.4 is no longer maintained by its community. Even if GLPI still supports this PHP version, an upgrade to a more recent PHP version is recommended. Indeed, this PHP version may contain unpatched security vulnerabilities. Web server root directory configuration is not safe as it permits access to non-public files. See installation documentation for more details. The following directories should be placed outside "" ("GLPI_VAR_DIR") You can ignore this suggestion if your web server root directory is "". Sessions configuration is secured. OS and PHP are relying on 64 bits integers. exif extension is installed. ldap extension is not present. openssl extension is installed. Following extensions are installed: bz2, Phar, zip. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring. Following extensions are not present: sodium. Write access to /marketplace has been validated. Access to timezone database (mysql) is not allowed.
GLPI_USE_CSRF_CHECK: "1" GLPI_CSRF_EXPIRES: "7200" GLPI_CSRF_MAX_TOKENS: "100" GLPI_USE_IDOR_CHECK: "1" GLPI_IDOR_EXPIRES: "7200" GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"] GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org" GLPI_INSTALL_MODE: "TARBALL" GLPI_NETWORK_MAIL: "glpi@teclib.com" GLPI_NETWORK_SERVICES: "https://services.glpi-network.com" GLPI_MARKETPLACE_ALLOW_OVERRIDE: true GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true GLPI_USER_AGENT_EXTRA_COMMENTS: "" GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1" GLPI_AJAX_DASHBOARD: "1" GLPI_CALDAV_IMPORT_STATE: 0 GLPI_DEMO_MODE: "0" GLPI_CENTRAL_WARNINGS: "1" GLPI_TEXT_MAXSIZE: "4000" GLPI_DOC_DIR: "/files" GLPI_CACHE_DIR: "/files/_cache"
"https://services.glpi-network.com/api/registration/" GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/" GLPI_I18N_DIR: "" GLPI_VERSION: "10.0.15" GLPI_SCHEMA_VERSION: "10.0.15@2eed74704cb07e0bac48b933cbd5c1c356f09629" GLPI_MARKETPLACE_PRERELEASES: false GLPI_MIN_PHP: "7.4.0" GLPI_MAX_PHP: "8.4.0" GLPI_YEAR: "2024"