Open NegroniBlast opened 4 months ago
NegroniBlast
commented
4 months ago these might be relevant but i dont know if these fixes were implemented into 10.0.12 so i decided to open a new issue here https://github.com/glpi-project/glpi/pull/7748 https://github.com/glpi-project/glpi/pull/4844
NegroniBlast
commented
4 months ago this is the closest issue I found on the subject https://github.com/glpi-project/glpi/issues/7709
cedric-anne
commented
4 months ago Hi,
Please check if the problem persists in GLPI 10.0.15. If problem persists, please attache the message into .eml format so we could add it to our test suite and see the results.
NegroniBlast
commented
4 months ago Hi Cedric thanks for the quick reply. we upgrade to 10.0.15 and now the gibberish is different haha, still an encoding issue.
any recommendations?
NegroniBlast
commented
4 months ago Testing after 10.0.15 בדיקה נוספת אחרי מעבר לגרסה חדשה.eml.zip
it was blocking the .eml file so it's attached inside this compressed zip file.
cedric-anne
commented
4 months ago I validate the issue. It sees that the problem is related to usage of iso-8859-8-i encoding.
*** PHP Warning (2): iconv(): Wrong encoding, conversion from "iso-8859-8-i" to "UTF-8//IGNORE" is not allowed in /var/www/glpi/src/MailCollector.php at line 2470
Backtrace :
src/MailCollector.php:2470 iconv()
src/MailCollector.php:1808 MailCollector->getDecodedContent()
src/MailCollector.php:1150 MailCollector->getBody()
src/MailCollector.php:811 MailCollector->buildTicket()
front/mailcollector.form.php:106 MailCollector->collect()
public/index.php:82 require()Issue solved.
By editing Mailcollector.php I was able to edit the functions decodeMimeHeader and getDecodedContent to be able to handle Hebrew characters. the decoding function that works for incoming emails from M365 is mb_convert_encoding.
Attaching my code snippets of Mailcollector.php for your consideration. I will test some more next week but you can close this thread if you want.
trasher
commented
3 months ago Could you please open a pull request with your changes? Test suite will run with your changes; and it's easiest for us to review changes.
Code of Conduct
Is there an existing issue for this?
Version
10.0.12
Bug description
I installed GLPI 10.0.12 and after connecting our ticketing office365 tenant mailbox via 0auth, I tried opening tickets via email with Hebrew characters and I get gibberish instead in the subject and the body.
When I open it manually on the platform there's no problem and Hebrew is shown fine.
Relevant log output
No response
Page URL
No response
Steps To reproduce
Your GLPI setup information
Information about system installation & configuration
Server
Operating system: Linux REDACTED WEBSITE ADDRESS 5.15.0-113-generic #123-Ubuntu SMP Mon Jun 10 08:16:17 UTC 2024 x86_64 PHP 8.1.2-1ubuntu2.18 fpm-fcgi (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, json, ldap, libxml, mbstring, memcache, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, pspell, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" disable_functions="" Software: nginx/1.18.0 Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36 Server Software: Ubuntu 22.04 Server Version: 10.6.18-MariaDB-0ubuntu0.22.04.1 Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: glpi_admin@localhost/glpi_db Host info: Localhost via UNIX socket PHP version (8.1.2-1ubuntu2.18) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter. curl extension is installed. gd extension is installed. intl extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.6.18) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/www/glpi/files/_cache has been validated. Write access to /var/www/glpi/files/_cron has been validated. Write access to /var/www/glpi/files has been validated. Write access to /var/www/glpi/files/_dumps has been validated. Write access to /var/www/glpi/files/_graphs has been validated. Write access to /var/www/glpi/files/_lock has been validated. Write access to /var/www/glpi/files/_pictures has been validated. Write access to /var/www/glpi/files/_plugins has been validated. Write access to /var/www/glpi/files/_rss has been validated. Write access to /var/www/glpi/files/_sessions has been validated. Write access to /var/www/glpi/files/_tmp has been validated. Write access to /var/www/glpi/files/_uploads has been validated. Web server root directory configuration seems safe. Sessions configuration is secured. OS and PHP are relying on 64 bits integers. exif extension is installed. ldap extension is installed. openssl extension is installed. Following extensions are installed: bz2, Phar, zip. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
SQL replicas
Notifications
Plugins list
news Name: Alerts Version: 1.12.2 State: Installed / not activated Install Method: Marketplace behaviors Name: Behaviours Version: 2.7.3 State: Installed / not activated Install Method: Marketplace datainjection Name: Data injection Version: 2.13.5 State: Installed / not activated Install Method: Marketplace archimap Name: Diagrams Version: 3.3.4 State: Installed / not activated Install Method: Marketplace financialreports Name: Financial reports Version: 3.0.0 State: Installed / not activated Install Method: Marketplace addressing Name: IP Adressing Version: 3.0.2 State: Installed / not activated Install Method: Marketplace mfa Name: MFA Version: 1.0.2 State: Installed / not activated Install Method: Marketplace mreporting Name: More Reporting Version: 1.8.6 State: Installed / not activated Install Method: Marketplace oauthimap Name: Oauth IMAP Version: 1.4.3 State: Enabled Install Method: Marketplace onetimesecret Name: OneTimeSecret Version: 2.1.3 State: Installed / not activated Install Method: Marketplace pdf Name: Print to pdf Version: 3.0.0 State: Installed / not activated Install Method: Marketplace reports Name: Reports Version: 1.16.0 State: Installed / not activated Install Method: Marketplace screenshot Name: Screenshot Version: 2.0.3 State: Installed / not activated Install Method: Marketplace ticketfilter Name: Ticketfilter Version: 1.3.2 State: Installed / not activated Install Method: Marketplace timelineticket Name: Timeline of tickets Version: 10.0+1.2 State: Installed / not activated Install Method: Marketplace vip Name: VIP Version: 1.8.2 State: Installed / not activated Install Method: MarketplaceAnything else?