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glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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GLPI Mail Receiver takes mail but does not leave copy #17443

Closed LuminousWing closed 2 months ago

LuminousWing commented 2 months ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.15

Bug description

Since upgrading to GLPI 10.0.15, the email receiver I have setup takes the email from INBOX and puts it in a specific folder in the mailbox and creates a ticket of it, but it doesn't leave the mail itself in INBOX anymore, where as before it would leave a copy in INBOX and in the specific folder.

image

Relevant log output

No response

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

Informatie installatie en configuratie van het systeem
GLPI 10.0.15 (/glpi => C:\inetpub\wwwroot\glpi)
Installation mode: TARBALL
Current language:nl_NL
Server
 
Operating system: Windows NT W2016GLPI 10.0 build 14393 (Windows Server 2016) AMD64
PHP 8.1.5 cgi-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif,
    fileinfo, filter, gd, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, readline, session,
    standard, tokenizer, xml, xmlreader, xmlwriter, zip, zlib)
Setup: max_execution_time="30" memory_limit="256M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="2M" disable_functions="" 
Software: Microsoft-IIS/10.0
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36
Server Software: mariadb.org binary distribution
    Server Version: 10.6.7-MariaDB
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: root@localhost/sfzglpi
    Host info: localhost via TCP/IP

PHP version (8.1.5) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.
gd extension is installed.
intl extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.6.7) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to C:\inetpub\wwwroot\glpi/files/_cache has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_cron has been validated.
Write access to C:\inetpub\wwwroot\glpi/files has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_dumps has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_graphs has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_lock has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_pictures has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_plugins has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_rss has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_sessions has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_tmp has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_uploads has been validated.

Web server root directory configuration is not safe as it permits access to non-public files. See installation documentation for more details.
The following directories should be placed outside "C:\inetpub\wwwroot\glpi":
‣ "C:\inetpub\wwwroot\glpi/files" ("GLPI_VAR_DIR")
‣ "C:\inetpub\wwwroot\glpi/files/_cache" ("GLPI_CACHE_DIR")
‣ "C:\inetpub\wwwroot\glpi/files/_cron" ("GLPI_CRON_DIR")
‣ "C:\inetpub\wwwroot\glpi/files" ("GLPI_DOC_DIR")
‣ "C:\inetpub\wwwroot\glpi/files/_dumps" ("GLPI_DUMP_DIR")
‣ "C:\inetpub\wwwroot\glpi/files/_graphs" ("GLPI_GRAPH_DIR")
‣ "C:\inetpub\wwwroot\glpi/files/_lock" ("GLPI_LOCK_DIR")
‣ "C:\inetpub\wwwroot\glpi/files/_log" ("GLPI_LOG_DIR")
‣ "C:\inetpub\wwwroot\glpi/files/_pictures" ("GLPI_PICTURE_DIR")
‣ "C:\inetpub\wwwroot\glpi/files/_plugins" ("GLPI_PLUGIN_DOC_DIR")
‣ "C:\inetpub\wwwroot\glpi/files/_rss" ("GLPI_RSS_DIR")
‣ "C:\inetpub\wwwroot\glpi/files/_sessions" ("GLPI_SESSION_DIR")
‣ "C:\inetpub\wwwroot\glpi/files/_tmp" ("GLPI_TMP_DIR")
‣ "C:\inetpub\wwwroot\glpi/files/_uploads" ("GLPI_UPLOAD_DIR")
You can ignore this suggestion if your web server root directory is "C:\inetpub\wwwroot\glpi\public".
PHP directive "session.cookie_secure" should be set to "on" when GLPI can be accessed on HTTPS protocol.
PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: Phar, zip.
Following extensions are not present: bz2.
Zend OPcache extension is not present.
Following extensions are installed: ctype, iconv, mbstring.
Following extensions are not present: sodium.
Write access to C:\inetpub\wwwroot\glpi/marketplace has been validated.
Timezones seems not loaded, see https://glpi-install.readthedocs.io/en/latest/timezones.html.
GLPI constants
 
GLPI_ROOT: "C:\\inetpub\\wwwroot\\glpi"
GLPI_CONFIG_DIR: "/etc/glpi"
GLPI_VAR_DIR: "C:\\inetpub\\wwwroot\\glpi/files"
GLPI_MARKETPLACE_DIR: "C:\\inetpub\\wwwroot\\glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_TEXT_MAXSIZE: "4000"
GLPI_DOC_DIR: "C:\\inetpub\\wwwroot\\glpi/files"
GLPI_CACHE_DIR: "C:\\inetpub\\wwwroot\\glpi/files/_cache"
GLPI_CRON_DIR: "C:\\inetpub\\wwwroot\\glpi/files/_cron"
GLPI_DUMP_DIR: "C:\\inetpub\\wwwroot\\glpi/files/_dumps"
GLPI_GRAPH_DIR: "C:\\inetpub\\wwwroot\\glpi/files/_graphs"
GLPI_LOCAL_I18N_DIR: "C:\\inetpub\\wwwroot\\glpi/files/_locales"
GLPI_LOCK_DIR: "C:\\inetpub\\wwwroot\\glpi/files/_lock"
GLPI_LOG_DIR: "C:\\inetpub\\wwwroot\\glpi/files/_log"
GLPI_PICTURE_DIR: "C:\\inetpub\\wwwroot\\glpi/files/_pictures"
GLPI_PLUGIN_DOC_DIR: "C:\\inetpub\\wwwroot\\glpi/files/_plugins"
GLPI_RSS_DIR: "C:\\inetpub\\wwwroot\\glpi/files/_rss"
GLPI_SESSION_DIR: "C:\\inetpub\\wwwroot\\glpi/files/_sessions"
GLPI_TMP_DIR: "C:\\inetpub\\wwwroot\\glpi/files/_tmp"
GLPI_UPLOAD_DIR: "C:\\inetpub\\wwwroot\\glpi/files/_uploads"
GLPI_INVENTORY_DIR: "C:\\inetpub\\wwwroot\\glpi/files/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"
GLPI_I18N_DIR: "C:\\inetpub\\wwwroot\\glpi/locales"
GLPI_VERSION: "10.0.15"
GLPI_SCHEMA_VERSION: "10.0.15@2eed74704cb07e0bac48b933cbd5c1c356f09629"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.4.0"
GLPI_YEAR: "2024"
Libraries
 
htmlawed/htmlawed version 1.2.14 in (C:\inetpub\wwwroot\glpi\vendor\htmlawed\htmlawed)
phpmailer/phpmailer version 6.8.0 in (C:\inetpub\wwwroot\glpi\vendor\phpmailer\phpmailer\src)
simplepie/simplepie version 1.5.8 in (C:\inetpub\wwwroot\glpi\vendor\simplepie\simplepie\library)
tecnickcom/tcpdf version 6.7.5 in (C:\inetpub\wwwroot\glpi\vendor\tecnickcom\tcpdf)
michelf/php-markdown in (C:\inetpub\wwwroot\glpi\vendor\michelf\php-markdown\Michelf)
true/punycode in (C:\inetpub\wwwroot\glpi\vendor\true\punycode\src)
iamcal/lib_autolink in (C:\inetpub\wwwroot\glpi\vendor\iamcal\lib_autolink)
sabre/dav in (C:\inetpub\wwwroot\glpi\vendor\sabre\dav\lib\DAV)
sabre/http in (C:\inetpub\wwwroot\glpi\vendor\sabre\http\lib)
sabre/uri in (C:\inetpub\wwwroot\glpi\vendor\sabre\uri\lib)
sabre/vobject in (C:\inetpub\wwwroot\glpi\vendor\sabre\vobject\lib)
laminas/laminas-i18n in (C:\inetpub\wwwroot\glpi\vendor\laminas\laminas-i18n\src)
laminas/laminas-servicemanager in (C:\inetpub\wwwroot\glpi\vendor\laminas\laminas-servicemanager\src)
monolog/monolog in (C:\inetpub\wwwroot\glpi\vendor\monolog\monolog\src\Monolog)
sebastian/diff in (C:\inetpub\wwwroot\glpi\vendor\sebastian\diff\src)
donatj/phpuseragentparser in (C:\inetpub\wwwroot\glpi\vendor\donatj\phpuseragentparser\src\UserAgent)
elvanto/litemoji in (C:\inetpub\wwwroot\glpi\vendor\elvanto\litemoji\src)
symfony/console in (C:\inetpub\wwwroot\glpi\vendor\symfony\console)
scssphp/scssphp in (C:\inetpub\wwwroot\glpi\vendor\scssphp\scssphp\src)
laminas/laminas-mail in (C:\inetpub\wwwroot\glpi\vendor\laminas\laminas-mail\src\Protocol)
laminas/laminas-mime in (C:\inetpub\wwwroot\glpi\vendor\laminas\laminas-mime\src)
rlanvin/php-rrule in (C:\inetpub\wwwroot\glpi\vendor\rlanvin\php-rrule\src)
ramsey/uuid in (C:\inetpub\wwwroot\glpi\vendor\ramsey\uuid\src)
psr/log in (C:\inetpub\wwwroot\glpi\vendor\psr\log\Psr\Log)
psr/simple-cache in (C:\inetpub\wwwroot\glpi\vendor\psr\simple-cache\src)
psr/cache in (C:\inetpub\wwwroot\glpi\vendor\psr\cache\src)
league/csv in (C:\inetpub\wwwroot\glpi\vendor\league\csv\src)
mexitek/phpcolors in (C:\inetpub\wwwroot\glpi\vendor\mexitek\phpcolors\src\Mexitek\PHPColors)
guzzlehttp/guzzle in (C:\inetpub\wwwroot\glpi\vendor\guzzlehttp\guzzle\src)
guzzlehttp/psr7 in (C:\inetpub\wwwroot\glpi\vendor\guzzlehttp\psr7\src)
glpi-project/inventory_format in (C:\inetpub\wwwroot\glpi\vendor\glpi-project\inventory_format\lib\php)
wapmorgan/unified-archive in (C:\inetpub\wwwroot\glpi\vendor\wapmorgan\unified-archive\src)
paragonie/sodium_compat in (C:\inetpub\wwwroot\glpi\vendor\paragonie\sodium_compat\src)
symfony/cache in (C:\inetpub\wwwroot\glpi\vendor\symfony\cache)
html2text/html2text in (C:\inetpub\wwwroot\glpi\vendor\html2text\html2text\src)
symfony/css-selector in (C:\inetpub\wwwroot\glpi\vendor\symfony\css-selector)
symfony/dom-crawler in (C:\inetpub\wwwroot\glpi\vendor\symfony\dom-crawler)
twig/twig in (C:\inetpub\wwwroot\glpi\vendor\twig\twig\src)
twig/string-extra in (C:\inetpub\wwwroot\glpi\vendor\twig\string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (C:\inetpub\wwwroot\glpi\vendor\symfony\polyfill-php82)
league/oauth2-client in (C:\inetpub\wwwroot\glpi\vendor\league\oauth2-client\src\Provider)
league/oauth2-google in (C:\inetpub\wwwroot\glpi\vendor\league\oauth2-google\src\Provider)
thenetworg/oauth2-azure in (C:\inetpub\wwwroot\glpi\vendor\thenetworg\oauth2-azure\src\Provider)
LDAP directories
 
Server: '10.22.14.1', Port: '389', BaseDN: 'DC=sfz,DC=local', Connection filter:
        '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN:
        'adminbholemans@sfz.local', Use TLS: none
SQL replicas
 
Not active
Notifications
 
Way of sending emails: SMTP (anonymous@smtp.sfz.local)
Plugins list
 
    fields               Name: Additional fields              Version: 1.21.10    State: Enabled                                 
        Install Method: Manual
    mreporting           Name: More Reporting                 Version: 1.8.6      State: Enabled                                 
        Install Method: Manual
    oauthimap            Name: Oauth IMAP                     Version: 1.4.3      State: Enabled                                 
        Install Method: Manual

Anything else?

No response

LuminousWing commented 2 months ago

FIgured out what was wrong, had nothing to do with GLPI itself.