glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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Add answer to the ticket when session inactive #17452

Closed f0rextazy closed 2 days ago

f0rextazy commented 2 months ago

Code of Conduct

Is there an existing issue for this?

Version

GLPI 10.0.14

Bug description

It is not possible to add a answer to the ticket after a long time. I get
image Click "Return to previous page" this action causes my text to be deleted. My wish is to save my text when I return to the previous page

Relevant log output

CSRF check failed for User ID: 238 at /front/itilfollowup.form.php

Page URL

https://glpi-server/front/itilfollowup.form.php

Steps To reproduce

No response

Your GLPI setup information

Information about system installation and configuration
GLPI 10.0.14 ( => /var/www/glpi)
Installation mode: TARBALL
Current language:en_GB

Server
 
Operating system: Linux inv 5.15.0-105-generic #​115-Ubuntu SMP Mon Apr 15 09:52:04 UTC 2024 x86_64
PHP 8.1.2-1ubuntu2.18 fpm-fcgi (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bz2, calendar, cgi-fcgi, ctype,
    curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd,
    openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml,
    xmlreader, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="4096M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="2M" disable_functions="" 
Software: nginx/1.18.0
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 YaBrowser/24.4.0.0 Safari/537.36
Server Software: Ubuntu 22.04
    Server Version: 10.6.18-MariaDB-0ubuntu0.22.04.1
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: glpi@localhost/glpi
    Host info: Localhost via UNIX socket

PHP version (8.1.2-1ubuntu2.18) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.
gd extension is installed.
intl extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.6.18) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /var/www/glpi/files/_cache has been validated.
Write access to /var/www/glpi/files/_cron has been validated.
Write access to /var/www/glpi/files has been validated.
Write access to /var/www/glpi/files/_dumps has been validated.
Write access to /var/www/glpi/files/_graphs has been validated.
Write access to /var/www/glpi/files/_lock has been validated.
Write access to /var/www/glpi/files/_pictures has been validated.
Write access to /var/www/glpi/files/_plugins has been validated.
Write access to /var/www/glpi/files/_rss has been validated.
Write access to /var/www/glpi/files/_sessions has been validated.
Write access to /var/www/glpi/files/_tmp has been validated.
Write access to /var/www/glpi/files/_uploads has been validated.

Web server root directory configuration is not safe as it permits access to non-public files. See installation documentation for more details.
The following directories should be placed outside "/var/www/glpi":
‣ "/var/www/glpi/files" ("GLPI_VAR_DIR")
You can ignore this suggestion if your web server root directory is "/var/www/glpi/public".
Sessions configuration is secured.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/glpi/marketplace has been validated.
Timezones seems loaded in database.

GLPI constants
 
GLPI_ROOT: "/var/www/glpi"
GLPI_CONFIG_DIR: "/var/www/glpi/config"
GLPI_VAR_DIR: "/var/www/glpi/files"
GLPI_MARKETPLACE_DIR: "/var/www/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_TEXT_MAXSIZE: "4000"
GLPI_DOC_DIR: "/var/www/glpi/files"
GLPI_CACHE_DIR: "/var/www/glpi/files/_cache"
GLPI_CRON_DIR: "/var/www/glpi/files/_cron"
GLPI_DUMP_DIR: "/var/www/glpi/files/_dumps"
GLPI_GRAPH_DIR: "/var/www/glpi/files/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/www/glpi/files/_locales"
GLPI_LOCK_DIR: "/var/www/glpi/files/_lock"
GLPI_LOG_DIR: "/var/www/glpi/files/_log"
GLPI_PICTURE_DIR: "/var/www/glpi/files/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/www/glpi/files/_plugins"
GLPI_RSS_DIR: "/var/www/glpi/files/_rss"
GLPI_SESSION_DIR: "/var/www/glpi/files/_sessions"
GLPI_TMP_DIR: "/var/www/glpi/files/_tmp"
GLPI_UPLOAD_DIR: "/var/www/glpi/files/_uploads"
GLPI_INVENTORY_DIR: "/var/www/glpi/files/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"
GLPI_I18N_DIR: "/var/www/glpi/locales"
GLPI_VERSION: "10.0.14"
GLPI_SCHEMA_VERSION: "10.0.14@8f13530f7cf0fb07add30ae20013f0374956795b"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.4.0"
GLPI_YEAR: "2024"

Libraries
 
htmlawed/htmlawed version 1.2.14 in (/var/www/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.6.2 in (/var/www/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)
ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/glpi/vendor/psr/cache/src)
league/csv in (/var/www/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/var/www/glpi/vendor/symfony/polyfill-php82)
league/oauth2-client in (/var/www/glpi/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/var/www/glpi/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/var/www/glpi/vendor/thenetworg/oauth2-azure/src/Provider)

LDAP directories
 
Server: 'ldap://10.100.143.21', Port: '389', BaseDN: 'ou=users,ou=csp,dc=pak-cspmz,dc=ru', Connection filter: none, RootDN:
        'ldap@pak-cspmz.ru', Use TLS: none

SQL replicas
 
Not active

Notifications
 
Way of sending emails: SMTP (anonymous@mail.cspfmba.ru)

Plugins list
 
    formcreator          Name: Form Creator                   Version: 2.13.9     State: Enabled                                 
        Install Method: Marketplace
    glpiinventory        Name: GLPI Inventory                 Version: 1.3.5      State: Enabled                                 
        Install Method: Marketplace
    metabase             Name: Metabase                       Version: 1.3.3      State: Installed / not activated               
        Install Method: Marketplace
    onetimesecret        Name: OneTimeSecret                  Version: 2.1.1      State: Installed / not activated               
        Install Method: Marketplace
    stab                 Name: Split Timeline Action Buttons  Version: 1.1.3      State: Enabled                                 
        Install Method: Marketplace
    vip                  Name: VIP                            Version: 1.8.2      State: Enabled                                 
        Install Method: Marketplace
    yagp                 Name: YAGP                           Version: 2.3.1      State: Enabled                                 
        Install Method: Marketplace
    accounts             Name: Аккаунты                       Version: 3.0.4      State: Enabled                           
              Install Method: Marketplace
    satisfaction         Name: Больше вопросов для оценки удо Version: 1.6.2      State: Enabled         
                                Install Method: Marketplace
    datainjection        Name: Добавление данных        Version: 2.13.5     State: Enabled                         
                Install Method: Marketplace
    fields               Name: Дополнительные поля    Version: 1.21.8     State: Enabled                         
                Install Method: Marketplace
    news                 Name: Оповещения                     Version: 1.12.2     State: Enabled                         
                Install Method: Marketplace
    behaviors            Name: Поведения                      Version: 2.7.3      State: Enabled                          
               Install Method: Marketplace
    mreporting           Name: Подробные отчеты          Version: 1.8.6      State: Enabled                         
                Install Method: Marketplace
    shellcommands        Name: Служебные команды        Version: 4.0.1      State: Enabled                         
                Install Method: Manual
    printercounters      Name: Счетчики принтера        Version: 2.0.1      State: Enabled                         
                Install Method: Marketplace
    resources            Name: Человеческие Ресурсы  Version: 3.0.6      State: Enabled                         
                Install Method: Marketplace

Anything else?

No response

github-actions[bot] commented 1 week ago

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

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