glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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Error export PDF #17584

Closed SilvaFernando closed 1 month ago

SilvaFernando commented 2 months ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.16

Bug description

HI team, when i try export a ticket page as PDF: image

And i Have this error: image

Relevant log output

No response

Page URL

/front/ticket.php

Steps To reproduce

Export a PDF on a ticket page

Your GLPI setup information

Instruções de instalação e configuração
GLPI 10.0.16 ( => /usr/share/glpi)
Installation mode: TARBALL
Current language:pt_BR

Server
 
Operating system: Linux SESSRVPRAPP98 5.15.0-113-generic #​123-Ubuntu SMP Mon Jun 10 08:16:17 UTC 2024 x86_64
PHP 8.2.21 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bz2, calendar,
    ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli,
    mysqlnd, openssl, pcre, pdo_mysql, posix, random, readline, session, shmop, snmp, soap, sockets, sodium, standard, sysvmsg,
    sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="120" memory_limit="128M" post_max_size="20M" safe_mode="" session.save_handler="files"
    upload_max_filesize="20M" disable_functions="" 
Software: Apache/2.4.52 (Ubuntu) (Apache/2.4.52 (Ubuntu) Server at 10.243.38.55 Port 80
)
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36 Edg/126.0.0.0
Server Software: Percona Server (GPL), Release '28', Revision '47601f19'$
    Server Version: 8.0.36-28
    Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
    Parameters: glpi@localhost/glpi
    Host info: Localhost via UNIX socket

PHP version (8.2.21) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.
gd extension is installed.
intl extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (8.0.36) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /dados/glpi/files/_cache has been validated.
Write access to /dados/glpi/files/_cron has been validated.
Write access to /dados/glpi/files/documents has been validated.
Write access to /dados/glpi/files/_dumps has been validated.
Write access to /dados/glpi/files/_graphs has been validated.
Write access to /dados/glpi/files/_lock has been validated.
Write access to /dados/glpi/files/_pictures has been validated.
Write access to /dados/glpi/files/_plugins has been validated.
Write access to /dados/glpi/files/_rss has been validated.
Write access to /var/lib/glpi/files/_sessions has been validated.
Write access to /dados/glpi/files/_tmp has been validated.
Write access to /dados/glpi/files/_uploads has been validated.

Web server root directory configuration seems safe.
Sessions configuration is secured.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /usr/share/glpi/marketplace has been validated.
Timezones seems loaded in database.

GLPI constants
 
GLPI_ROOT: "/usr/share/glpi"
GLPI_CONFIG_DIR: "/etc/glpi"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: false
GLPI_VAR_DIR: "/dados/glpi/files"
GLPI_DOC_DIR: "/dados/glpi/files/documents"
GLPI_CRON_DIR: "/dados/glpi/files/_cron"
GLPI_DUMP_DIR: "/dados/glpi/files/_dumps"
GLPI_GRAPH_DIR: "/dados/glpi/files/_graphs"
GLPI_LOCK_DIR: "/dados/glpi/files/_lock"
GLPI_PICTURE_DIR: "/dados/glpi/files/_pictures"
GLPI_PLUGIN_DOC_DIR: "/dados/glpi/files/_plugins"
GLPI_RSS_DIR: "/dados/glpi/files/_rss"
GLPI_SESSION_DIR: "/var/lib/glpi/files/_sessions"
GLPI_TMP_DIR: "/dados/glpi/files/_tmp"
GLPI_UPLOAD_DIR: "/dados/glpi/files/_uploads"
GLPI_CACHE_DIR: "/dados/glpi/files/_cache"
GLPI_LOG_DIR: "/var/log/glpi"
GLPI_SYSTEM_CRON: true
GLPI_MARKETPLACE_DIR: "/usr/share/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_TEXT_MAXSIZE: "4000"
GLPI_LOCAL_I18N_DIR: "/dados/glpi/files/_locales"
GLPI_INVENTORY_DIR: "/dados/glpi/files/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"
GLPI_I18N_DIR: "/usr/share/glpi/locales"
GLPI_VERSION: "10.0.16"
GLPI_SCHEMA_VERSION: "10.0.16"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.4.0"
GLPI_YEAR: "2024"

Libraries
 
htmlawed/htmlawed version 1.2.14 in (/usr/share/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/usr/share/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/usr/share/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.7.5 in (/usr/share/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/usr/share/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/usr/share/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/usr/share/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/usr/share/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/usr/share/glpi/vendor/sabre/http/lib)
sabre/uri in (/usr/share/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/usr/share/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/usr/share/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/usr/share/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/usr/share/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/usr/share/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/usr/share/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/usr/share/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/usr/share/glpi/vendor/symfony/console)
scssphp/scssphp in (/usr/share/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/usr/share/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/usr/share/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/usr/share/glpi/vendor/rlanvin/php-rrule/src)
ramsey/uuid in (/usr/share/glpi/vendor/ramsey/uuid/src)
psr/log in (/usr/share/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/usr/share/glpi/vendor/psr/simple-cache/src)
psr/cache in (/usr/share/glpi/vendor/psr/cache/src)
league/csv in (/usr/share/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/usr/share/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/usr/share/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/usr/share/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/usr/share/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/usr/share/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/usr/share/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/usr/share/glpi/vendor/symfony/cache)
html2text/html2text in (/usr/share/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/usr/share/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/usr/share/glpi/vendor/symfony/dom-crawler)
twig/twig in (/usr/share/glpi/vendor/twig/twig/src)
twig/string-extra in (/usr/share/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/usr/share/glpi/vendor/symfony/polyfill-php82)
league/oauth2-client in (/usr/share/glpi/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/usr/share/glpi/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/usr/share/glpi/vendor/thenetworg/oauth2-azure/src/Provider)

LDAP directories
 

SQL replicas
 
Not active

Notifications
 
Way of sending emails: SMTP+TLS ()

Plugins list
 
    fields               Name: Campos adicionais              Version: 1.21.9     State: Enabled                                 
        Install Method: Manual
    behaviors            Name: Comportamentos                 Version: 2.7.3      State: Enabled                                 
        Install Method: Manual
    fusioninventory      Name: FusionInventory                Version: 10.0.6+1.1 State: Enabled                                 
        Install Method: Manual
    datainjection        Name: Importação de dados            Version: 2.13.5     State: Enabled                                 
        Install Method: Manual
    pdf                  Name: Imprimir em PDF                Version: 3.0.0      State: Not installed                           
        Install Method: Manual
    moreticket           Name: Mais Chamados                  Version: 1.7.4      State: Enabled                                 
        Install Method: Manual
    mreporting           Name: Mais Relatórios                Version: 1.8.6      State: Enabled                                 
        Install Method: Manual
    satisfaction         Name: Mais satisfação                Version: 1.6.2      State: Enabled                                 
        Install Method: Manual
    trademark            Name: Trademark                      Version: 1.4.1      State: Enabled                                 
        Install Method: Manual

Anything else?

No response

cconard96 commented 2 months ago

I cannot recreate the issue. Please provide the full error message from your GLPI logs and the exact search criteria being used.

SilvaFernando commented 2 months ago

Folow the filter: image

And URL: /front/report.dynamic.php?item_type=Plugin&sort%5B0%5D=1&order%5B0%5D=ASC&start=0&criteria%5B0%5D%5Bfield%5D=view&criteria%5B0%5D%5Blink%5D=contains&criteria%5B0%5D%5Bvalue%5D=&display_type=2

In SQL-ERRORS: [2024-07-23 16:35:18] glpisqllog.WARNING: DBmysql::doQuery() in /usr/share/glpi/src/DBmysql.php line 443 * MySQL query warnings: SQL: SELECT glpi_tickets., '' AS transname, '' AS transcomment FROM glpi_tickets WHERE glpi_tickets.id = 'notold' Warnings: 1292: Truncated incorrect DOUBLE value: 'notold' Backtrace : src/DBmysqlIterator.php:112 DBmysql->doQuery() src/DBmysql.php:1109 DBmysqlIterator->execute() src/Dropdown.php:552 DBmysql->request() src/Search.php:2116 Dropdown::getDropdownName() src/Search.php:2028 Search::computeTitle() src/Search.php:208 Search::outputData() front/report.dynamic.php:136 Search::showList() public/index.php:82 require() {"user":"8401@SESSRVPRAPP98"} [2024-07-23 16:41:04] glpisqllog.WARNING: DBmysql::doQuery() in /usr/share/glpi/src/DBmysql.php line 443 MySQL query warnings: SQL: SELECT glpi_tickets.*, '' AS transname, '' AS transcomment FROM glpi_tickets WHERE glpi_tickets.id = 'notold' Warnings: 1292: Truncated incorrect DOUBLE value: 'notold' Backtrace : src/DBmysqlIterator.php:112 DBmysql->doQuery() src/DBmysql.php:1109 DBmysqlIterator->execute() src/Dropdown.php:552 DBmysql->request() src/Search.php:2116 Dropdown::getDropdownName() src/Search.php:2028 Search::computeTitle() src/Search.php:208 Search::outputData() front/report.dynamic.php:136 Search::showList() public/index.php:82 require() {"user":"7408@SESSRVPRAPP98"} [2024-07-23 16:41:20] glpisqllog.WARNING: DBmysql::doQuery() in /usr/share/glpi/src/DBmysql.php line 443 ** MySQL query warnings: SQL: SELECT glpi_tickets., '' AS transname, '' AS transcomment FROM glpi_tickets WHERE glpi_tickets.id = 'notold' Warnings: 1292: Truncated incorrect DOUBLE value: 'notold' Backtrace : src/DBmysqlIterator.php:112 DBmysql->doQuery() src/DBmysql.php:1109 DBmysqlIterator->execute() src/Dropdown.php:552 DBmysql->request() src/Search.php:2116 Dropdown::getDropdownName() src/Search.php:2028 Search::computeTitle() src/Search.php:208 Search::outputData() front/report.dynamic.php:136 Search::showList() public/index.php:82 require() {"user":"7408@SESSRVPRAPP98"}

PHP-errors: [2024-07-23 20:35:01] glpiphplog.WARNING: *** PHP Warning (2): session_save_path(): Session save path cannot be changed after headers have already been sent in /usr/share/glpi/src/Session.php at line 217 Backtrace : src/Session.php:217 session_save_path() src/Console/Application.php:389 Session::setPath() src/Console/Application.php:116 Glpi\Console\Application->initSession() bin/console:121 Glpi\Console\Application->__construct()

[2024-07-23 20:35:01] glpiphplog.WARNING: *** PHP Warning (2): ini_set(): Session ini settings cannot be changed after headers have already been sent in /usr/share/glpi/src/Session.php at line 230 Backtrace : src/Session.php:230 ini_set() src/Console/Application.php:390 Session::start() src/Console/Application.php:116 Glpi\Console\Application->initSession() bin/console:121 Glpi\Console\Application->__construct()

[2024-07-23 20:35:01] glpiphplog.WARNING: *** PHP Warning (2): session_name(): Session name cannot be changed after headers have already been sent in /usr/share/glpi/src/Session.php at line 231 Backtrace : src/Session.php:231 session_name() src/Console/Application.php:390 Session::start() src/Console/Application.php:116 Glpi\Console\Application->initSession() bin/console:121 Glpi\Console\Application->__construct()

[2024-07-23 20:35:01] glpiphplog.WARNING: Test logger

cconard96 commented 2 months ago

Please test again without plugins enabled.

Also, the URL for the export you provided doesn't match your search. Decoded: item_type=Plugin&sort[0]=1&order[0]=ASC&start=0&criteria[0][field]=view&criteria[0][link]=contains&criteria[0][value]=&display_type=2

This seems like an export of Plugin results with the default Items Seen criteria.

trasher commented 1 month ago

No feedback, closing