Open Berlinst opened 3 months ago
cconard96
commented
3 months ago I cannot recreate the issue consistently, but there is definitely an issue with browser notification management. Possibly a race condition where the client-side script that checks for notifications gets a notification and displays it and the user navigates away from the page before the second request to GLPI to delete the notification is made.
cconard96
commented
3 months ago Also, forcing a browser notification to send won't do anything. There is a client-side script that asks GLPI for the user's notifications to display rather than this being a push notification system, so GLPI can't send the notifications on demand like that.
Berlinst
commented
3 months ago Also, forcing a browser notification to send won't do anything. There is a client-side script that asks GLPI for the user's notifications to display rather than this being a push notification system, so GLPI can't send the notifications on demand like that.
Ok, I understand. However, do you agree that it’s not ideal for the GLPI notification queue to keep filling up? Is there any solution to prevent this from happening? Would this script be able to clear the notification queue? If so, where is this script located, and can it be adjusted to address the issue?
Code of Conduct
Is there an existing issue for this?
Version
10.0.16
Bug description
I created a browser notification for new tickets. Upon creating a new ticket, I receive the notification in my browser as expected. However, when checking the notification queue, I notice that the notification remains in the queue; it does not clear after being sent.
I tested by forcing the notification to be sent, but it still remains in the queue, and I receive the following message:
I have also executed the 'queuednotificationclean' automatic action both through GLPI and the CLI, but the notification still does not clear from the queue.
The notification only clears from the queue if I manually select it and move it to the trash bin. However, this approach is obviously not feasible for managing notifications.
Relevant log output
No response
Page URL
https://yourglpi.com/front/queuednotification.php
Steps To reproduce
Your GLPI setup information
Information about system installation & configuration
Server
Operating system: Linux servicetic-server 5.15.0-208.159.3.2.el8uek.x86_64 #2 SMP Wed Jul 17 12:11:35 PDT 2024 x86_64 PHP 8.1.29 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, krb5, ldap, libxml, mbstring, mysql, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, selinux, session, shmop, snmp, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="512M" post_max_size="512M" safe_mode="" session.save_handler="files" upload_max_filesize="100M" disable_functions="" Software: Apache/2.4.37 (Oracle Linux Server) OpenSSL/1.1.1k () Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 Edg/127.0.0.0 Server Software: Percona Server (GPL), Release 29, Revision 30dc4e71 Server Version: 8.0.37-29 Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION Parameters: glpiteste@localhost/glpiteste Host info: Localhost via UNIX socket PHP version (8.1.29) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter. curl extension is installed. gd extension is installed. intl extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (8.0.37) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/lib/glpiteste/files/_cache has been validated. Write access to /var/lib/glpiteste/files/_cron has been validated. Write access to /var/lib/glpiteste/files/_documents has been validated. Write access to /var/lib/glpiteste/files/_dumps has been validated. Write access to /var/lib/glpiteste/files/_graphs has been validated. Write access to /var/lib/glpiteste/files/_lock has been validated. Write access to /var/lib/glpiteste/files/_pictures has been validated. Write access to /var/lib/glpiteste/files/_plugins has been validated. Write access to /var/lib/glpiteste/files/_rss has been validated. Write access to /var/lib/glpiteste/files/_sessions has been validated. Write access to /var/lib/glpiteste/files/_tmp has been validated. Write access to /var/lib/glpiteste/files/_uploads has been validated. For security reasons, SELinux mode should be Enforcing. Web server root directory configuration seems safe. Sessions configuration is secured. OS and PHP are relying on 64 bits integers. exif extension is installed. ldap extension is installed. openssl extension is installed. Following extensions are installed: bz2, Phar, zip. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /usr/share/glpiteste/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
LDAP directories
Server: '127.0.0.1', Port: '389', BaseDN: none, Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: none, Use TLS: noneSQL replicas
Notifications
Plugins list
actualtime Name: ActualTime Version: 2.1.0 State: Error / to clean Install Method: Manual news Name: Alertas Version: 1.12.2 State: To update Install Method: Manual fields Name: Campos adicionais Version: 1.20.6 State: Error / to clean Install Method: Manual screenshot Name: Captura de tela Version: 2.0.3 State: Not installed Install Method: Manual behaviors Name: Comportamentos Version: 2.7.3 State: To update Install Method: Manual costs Name: Costs Version: 3.0.1 State: Error / to clean Install Method: Manual customlogin Name: Custom Login Version: 1.0.6 State: Installed / not activated Install Method: Manual formcreator Name: Form Creator Version: 2.13.9 State: To update Install Method: Manual tag Name: Gerenciamento de Etiquetas Version: 2.11.2 State: Error / to clean Install Method: Manual genericobject Name: Gerenciamento de objetos Version: 2.14.3 State: Error / to clean Install Method: Manual glpiinventory Name: GLPI Inventory Version: 1.3.5 State: Installed / not activated Install Method: Manual holiday Name: Holidays Version: 1.2 State: Not installed Install Method: Manual datainjection Name: Importação de dados Version: 2.13.1 State: Error / to clean Install Method: Manual pdf Name: Imprimir em PDF Version: 3.0.0 State: Enabled Install Method: Manual releases Name: Liberações Version: 2.0.3 State: Enabled Install Method: Manual timelineticket Name: Linha do tempo dos chamados Version: 10.0+1.2 State: Installed / not activated Install Method: Manual mailanalyzer Name: Mail Analyzer Version: 3.2.0 State: To update Install Method: Manual moreticket Name: Mais Chamados Version: 1.7.1 State: Error / to clean Install Method: Manual satisfaction Name: Mais satisfação Version: 1.6.1 State: Error / to clean Install Method: Manual metabase Name: Metabase Version: 1.3.3 State: Not installed Install Method: Manual mydashboard Name: Meu Painel Version: 2.1.5 State: Error / to clean Install Method: Manual oauthimap Name: Oauth IMAP Version: 1.4.3 State: Not installed Install Method: Manual dashboard Name: Painel Version: 1.0.3 State: Not installed Install Method: Manual phpsaml Name: PHP SAML Version: 1.3.0 State: Error / to clean Install Method: Manual example Name: Plugin Example Version: 0.0.1 State: Error / to clean Install Method: Manual singlesignon Name: Single Sign-on Version: 1.3.3 State: Enabled Install Method: Manual stsync Name: ST-Sync Version: 1.0.0 State: Error / to clean Install Method: Manual tasklists Name: Tasks list Version: 2.0.3 State: Installed / not activated Install Method: Manual ticketcleaner Name: Ticket Cleaner Version: 4.0.3 State: Error / to clean Install Method: ManualAnything else?
No response