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glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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Impossible to clear softwares trashbin #17730

Closed Loiseau2nuit closed 1 month ago

Loiseau2nuit commented 1 month ago

Code of Conduct

Is there an existing issue for this?

Version

GLPI 10.0.16-git-683393a84e-683393a84e

Bug description

After executing ssome dictonnary rules to clear my softwares list a bit, I find myself with hundreds of deleted softwares in the trashbin.

Fact is I can't select them all, and choose "delete permanently". The bulk action is refused to me, although I have full privilege (even higher than super admin) and it's actually possible to delete them individually.

Relevant log output

No response

Page URL

https://glpi.***********.fr/front/software.php?is_deleted=1&as_map=0&browse=0&criteria%5B0%5D%5Blink%5D=AND&criteria%5B0%5D%5Bfield%5D=1&criteria%5B0%5D%5Bsearchtype%5D=contains&criteria%5B0%5D%5Bvalue%5D=KB&criteria%5B1%5D%5Blink%5D=AND&criteria%5B1%5D%5Bfield%5D=72&criteria%5B1%5D%5Bsearchtype%5D=contains&criteria%5B1%5D%5Bvalue%5D=0&itemtype=Software&start=0&_glpi_csrf_token=c2bcfc16da0f76ccb13fcdac13d53bf187a667d88b7578a435892d4d2253c854

Steps To reproduce

1- Go to ../front/software.php 2- Make any request/search 3- activate trashbin to see what's been deleted 4- tick all items 5- choose "Delete permanently"

Your GLPI setup information

Server

Operating system: Linux uvappp05 6.1.0-22-amd64 #​1 SMP PREEMPT_DYNAMIC Debian 6.1.94-1 (2024-06-21) x86_64
PHP 8.2.22 fpm-fcgi (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bz2, calendar, cgi-fcgi, ctype, curl,
    date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, json, ldap, libxml, mbstring, mysqli,
    mysqlnd, openssl, pcre, pdo_mysql, posix, random, readline, session, shmop, snmp, soap, sockets, sodium, standard, sysvmsg,
    sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="22M" safe_mode="" session.save_handler="files"
    upload_max_filesize="20M" disable_functions="" 
Software: nginx/1.22.1
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36
Server Software: Debian 12
    Server Version: 10.11.6-MariaDB-0+deb12u1
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: GLPIdbAdmin@localhost/glpi
    Host info: Localhost via UNIX socket

PHP version (8.2.22) is supported.PHP version (8.2.22) is supported.
Sessions configuration is OK.Sessions configuration is OK.
Allocated memory is sufficient.Allocated memory is sufficient.
mysqli extension is installed.mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.curl extension is installed.
gd extension is installed.gd extension is installed.
intl extension is installed.intl extension is installed.
zlib extension is installed.zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.11.6) is supported.Database engine version (10.11.6) is supported.
No files from previous GLPI version detected.No files from previous GLPI version detected.
The log file has been created successfully.The log file has been created successfully.
Write access to /var/lib/glpi/_cache has been validated. Write access to /var/lib/glpi/_cron has been validated. Write access to /var/lib/glpi has been validated. Write access to /var/lib/glpi/_dumps has been validated. Write access to /var/lib/glpi/_graphs has been validated. Write access to /var/lib/glpi/_lock has been validated. Write access to /var/lib/glpi/_pictures has been validated. Write access to /var/lib/glpi/_plugins has been validated. Write access to /var/lib/glpi/_rss has been validated. Write access to /var/lib/glpi/_sessions has been validated. Write access to /var/lib/glpi/_tmp has been validated. Write access to /var/lib/glpi/_uploads has been validated.Write access to /var/lib/glpi/_cache has been validated.
Write access to /var/lib/glpi/_cron has been validated.
Write access to /var/lib/glpi has been validated.
Write access to /var/lib/glpi/_dumps has been validated.
Write access to /var/lib/glpi/_graphs has been validated.
Write access to /var/lib/glpi/_lock has been validated.
Write access to /var/lib/glpi/_pictures has been validated.
Write access to /var/lib/glpi/_plugins has been validated.
Write access to /var/lib/glpi/_rss has been validated.
Write access to /var/lib/glpi/_sessions has been validated.
Write access to /var/lib/glpi/_tmp has been validated.
Write access to /var/lib/glpi/_uploads has been validated.

Web server root directory configuration seems safe.Web server root directory configuration seems safe.
Sessions configuration is secured.Sessions configuration is secured.
OS and PHP are relying on 64 bits integers.OS and PHP are relying on 64 bits integers.
exif extension is installed.exif extension is installed.
ldap extension is installed.ldap extension is installed.
openssl extension is installed.openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/glpi/marketplace has been validated.Write access to /var/www/glpi/marketplace has been validated.
Timezones seems loaded in database.Timezones seems loaded in database.

GLPI constants

GLPI_ROOT: "/var/www/glpi"
GLPI_CONFIG_DIR: "/etc/glpi/"
GLPI_VAR_DIR: "/var/lib/glpi"
GLPI_LOG_DIR: "/var/log/glpi"
GLPI_MARKETPLACE_DIR: "/var/www/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "GIT"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_TEXT_MAXSIZE: "4000"
GLPI_DOC_DIR: "/var/lib/glpi"
GLPI_CACHE_DIR: "/var/lib/glpi/_cache"
GLPI_CRON_DIR: "/var/lib/glpi/_cron"
GLPI_DUMP_DIR: "/var/lib/glpi/_dumps"
GLPI_GRAPH_DIR: "/var/lib/glpi/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/_locales"
GLPI_LOCK_DIR: "/var/lib/glpi/_lock"
GLPI_PICTURE_DIR: "/var/lib/glpi/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/_plugins"
GLPI_RSS_DIR: "/var/lib/glpi/_rss"
GLPI_SESSION_DIR: "/var/lib/glpi/_sessions"
GLPI_TMP_DIR: "/var/lib/glpi/_tmp"
GLPI_UPLOAD_DIR: "/var/lib/glpi/_uploads"
GLPI_INVENTORY_DIR: "/var/lib/glpi/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"
GLPI_I18N_DIR: "/var/www/glpi/locales"
GLPI_VERSION: "10.0.16"
GLPI_SCHEMA_VERSION: "10.0.16@b13256c443dd4fdb27b4a0d3b8fea8caba4dfaa9"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.4.0"
GLPI_YEAR: "2024"

Libraries

htmlawed/htmlawed version 1.2.14 in (/var/www/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.7.5 in (/var/www/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)
ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/glpi/vendor/psr/cache/src)
league/csv in (/var/www/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/var/www/glpi/vendor/symfony/polyfill-php82)
league/oauth2-client in (/var/www/glpi/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/var/www/glpi/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/var/www/glpi/vendor/thenetworg/oauth2-azure/src/Provider)

LDAP directories

Server: 'srv-ad01.*********.fr', Port: '389', BaseDN: 'ou=******,dc=*********,dc=fr', Connection filter:
        '(&(objectClass=user)(!(samAccountName=test*))(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))',
        RootDN: 'glpi@*********.fr', Use TLS: none

SQL replicas

Not active

Notifications

Way of sending emails: SMTP+TLS (glpi@******************.fr@messagerie.******************.fr)

Mails receivers

Name: 'Créer Ticket' Active: Yes
    Server: '{messagerie.******************.fr:143/imap/tls}' Login: 'glpi' Password: Yes

Plugins list

    archibp              Name: Business Processes             Version: 2.0.9      State: Enabled                                 
        Install Method: Marketplace
    camerainput          Name: Camera Input                   Version: 2.1.0      State: Enabled                                 
        Install Method: Marketplace
    fields               Name: Champs supplémentaires         Version: 1.21.10    State: Enabled                                 
        Install Method: Marketplace
    behaviors            Name: Comportements                  Version: 2.7.3      State: Enabled                                 
        Install Method: Marketplace
    mydashboard          Name: Dashboard                      Version: 2.1.5      State: Enabled                                 
        Install Method: Marketplace
    datainjection        Name: Data Injection                 Version: 2.13.5     State: Enabled                                 
        Install Method: Marketplace
    escalade             Name: Escalades                      Version: 2.9.6      State: Enabled                                 
        Install Method: Marketplace
    dataflows            Name: Flux de données                Version: 3.0.9      State: Enabled                                 
        Install Method: Marketplace
    formcreator          Name: Form Creator                   Version: 2.13.9     State: Enabled                                 
        Install Method: Marketplace
    gantt                Name: gantt                          Version: 1.1.0      State: Enabled                                 
        Install Method: Marketplace
    gappessentials       Name: Gapp Essentials                Version: 2.3.0      State: Enabled                                 
        Install Method: Marketplace
    genericobject        Name: Gestion d'objets               Version: 2.14.9     State: Enabled                                 
        Install Method: Marketplace
    glpiinventory        Name: GLPI Inventory                 Version: 1.3.5      State: Enabled                                 
        Install Method: Marketplace
    manufacturersimports Name: Imports fabricants             Version: 3.0.8      State: Enabled                                 
        Install Method: Marketplace
    moreticket           Name: More ticket                    Version: 1.7.4      State: Enabled                                 
        Install Method: Marketplace
    mreporting           Name: Plus de rapports               Version: 1.8.6      State: Enabled                                 
        Install Method: Marketplace
    statecheck           Name: Régles de vérification d'état  Version: 2.4.3      State: Enabled                                
         Install Method: Marketplace
    archisw              Name: Structures d'Applications      Version: 3.0.18     State: Enabled                                 
        Install Method: Marketplace

Anything else?

No response

trasher commented 1 month ago

Is the massive action working on just a few software selected?

Loiseau2nuit commented 1 month ago

Actually, no it doesn't

Le mar. 27 août 2024 à 16:18, Johan Cwiklinski @.***> a écrit :

Is the massive action working on just a few software selected?

— Reply to this email directly, view it on GitHub https://github.com/glpi-project/glpi/issues/17730#issuecomment-2312706062, or unsubscribe https://github.com/notifications/unsubscribe-auth/AABNOP5A4R6E4C7XN23OMZDZTSDEPAVCNFSM6AAAAABNGFZOM2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMJSG4YDMMBWGI . You are receiving this because you authored the thread.Message ID: @.***>

trasher commented 1 month ago

I do not reproduce. Check if there is anything in logs, and try without any plugin.

Loiseau2nuit commented 1 month ago

As odd as it might appear, I did not find any *-error.log I'll test without any plugins but I have to do this off hours. I'll get back to you with that

Loiseau2nuit commented 1 month ago

Following some internal tests, when we paginate at 100 entries, deletion is possible. At 250 it's still OK, at 500 it's not. Either it's linked to some maximum entry number limit. or we have one specific software in trash that blocks something ...

trasher commented 1 month ago

This is certainly due to the max-input-vars PHP limit (https://www.php.net/manual/en/info.configuration.php#ini.max-input-vars) - there is not much we can do GLPI side.

github-actions[bot] commented 1 month ago

This issue has been closed as we only track bugs here.

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