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glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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Business rules 'Validation request' on criteria won't take actions #17795

Closed arthurrschaefer closed 1 week ago

arthurrschaefer commented 2 months ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.17-dev

Bug description

When I create a business rule with the following criterion

No action is executed.

It's the only rule of this instance, the rule is set to ADD/UPDATE

I tried to change the actions and add more criterions.

image image

The only way an action is executed when a criterion is Waiting for Approval is when I use this same criterion as the only one.

image

Relevant log output

No response

Page URL

No response

Steps To reproduce

  1. Create a business rule with the following setup
    • Logical operator = AND
    • Use rule for = Add/Update

      Criteria

    • Waiting for approval
    • Title contains Test

      Action

    • Status = Assign pending
  2. Open a ticket with the Title 'Test'
  3. Add a request for validation

Action is not executed.

Your GLPI setup information

Information about system installation and configuration
GLPI 10.0.17-dev ( => /var/www/glpi)
Installation mode: DOCKER
Current language:en_GB
Server
 
Operating system: Linux e3bf6c1a2922 5.14.0-362.8.1.el9_3.x86_64 #​1 SMP PREEMPT_DYNAMIC Tue Oct 3 11:12:36 EDT 2023 x86_64
PHP 8.1.29 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bz2, ctype, curl,
    date, dom, exif, fileinfo, filter, ftp, gd, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre,
    pdo_sqlite, posix, session, soap, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="2M" disable_functions="" 
Software: Apache/2.4.61 (Debian) (Apache/2.4.61 (Debian) Server at dev.arthurschaefer.com.br Port 80
)
    Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36 Edg/128.0.0.0
Server Software: MySQL Community Server - GPL
    Server Version: 8.0.39
    Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
    Parameters: glpi@glpi-dev-db-1/glpi
    Host info: glpi-dev-db-1 via TCP/IP

PHP version (8.1.29) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.
gd extension is installed.
intl extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (8.0.39) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /var/glpi/files/_cache has been validated.
Write access to /var/glpi/files/_cron has been validated.
Write access to /var/glpi/files has been validated.
Write access to /var/glpi/files/_dumps has been validated.
Write access to /var/glpi/files/_graphs has been validated.
Write access to /var/glpi/files/_lock has been validated.
Write access to /var/glpi/files/_pictures has been validated.
Write access to /var/glpi/files/_plugins has been validated.
Write access to /var/glpi/files/_rss has been validated.
Write access to /var/glpi/files/_sessions has been validated.
Write access to /var/glpi/files/_tmp has been validated.
Write access to /var/glpi/files/_uploads has been validated.

Web server root directory configuration seems safe.
Sessions configuration is secured.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/glpi/marketplace has been validated.
Access to timezone database (mysql) is not allowed.
GLPI constants
 
GLPI_ROOT: "/var/www/glpi"
GLPI_CONFIG_DIR: "/var/glpi/config"
GLPI_VAR_DIR: "/var/glpi/files"
GLPI_INSTALL_MODE: "DOCKER"
GLPI_MARKETPLACE_DIR: "/var/www/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_TEXT_MAXSIZE: "4000"
GLPI_DOC_DIR: "/var/glpi/files"
GLPI_CACHE_DIR: "/var/glpi/files/_cache"
GLPI_CRON_DIR: "/var/glpi/files/_cron"
GLPI_DUMP_DIR: "/var/glpi/files/_dumps"
GLPI_GRAPH_DIR: "/var/glpi/files/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/glpi/files/_locales"
GLPI_LOCK_DIR: "/var/glpi/files/_lock"
GLPI_LOG_DIR: "/var/glpi/files/_log"
GLPI_PICTURE_DIR: "/var/glpi/files/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/glpi/files/_plugins"
GLPI_RSS_DIR: "/var/glpi/files/_rss"
GLPI_SESSION_DIR: "/var/glpi/files/_sessions"
GLPI_TMP_DIR: "/var/glpi/files/_tmp"
GLPI_UPLOAD_DIR: "/var/glpi/files/_uploads"
GLPI_INVENTORY_DIR: "/var/glpi/files/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"
GLPI_I18N_DIR: "/var/www/glpi/locales"
GLPI_VERSION: "10.0.17-dev"
GLPI_SCHEMA_VERSION: "10.0.17-dev@b13256c443dd4fdb27b4a0d3b8fea8caba4dfaa9"
GLPI_MARKETPLACE_PRERELEASES: true
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.4.0"
GLPI_YEAR: "2024"
Libraries
 
htmlawed/htmlawed version 1.2.14 in (/var/www/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.7.5 in (/var/www/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)
ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/glpi/vendor/psr/cache/src)
league/csv in (/var/www/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/var/www/glpi/vendor/symfony/polyfill-php82)
league/oauth2-client in (/var/www/glpi/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/var/www/glpi/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/var/www/glpi/vendor/thenetworg/oauth2-azure/src/Provider)
SQL replicas
 
Not active
Notifications
 
Way of sending emails: PHP
Plugins list
 

Anything else?

No response

jardeljsv commented 2 months ago

the bug is present in version 10.0.16 I tested the rule, it is not assigning the pending status.

github-actions[bot] commented 3 weeks ago

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

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