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GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
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GLPI-Agent report data not integrated into GLPI #17838

Open fbarbieu opened 1 month ago

fbarbieu commented 1 month ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.6 / 10.0.16

Bug description

Hello,

I was using FusionInventory for client machine reports. It worked without any problems. I replaced FusionInventory-Agent with GLPI-Agent, and disabled the FusionInventory plugin. Since then, the report data is not integrated into GLPI for several dozen machines (Windows, Debian, Kali). On the machine page, in the GLPI-Agent section, the "Last inventory" date is updated par new GLPI-Agent reports. However, "components", "softwares" ... are not updated.

I reproduce with a clone of my GLPI server, updated to V10.0.16, FusionInventory plugin disabled, deleted and cleaned. I activated debug level for logs.

It seems surprising that a text value is used for the manufacturers_id field, which is an int(10) according to the description of the glpi_softwares table. Can my problem be solved by fixing this error?

Good afternoon. Kind regards, Franck

Relevant log output

GLPI-Agent logs:
---
DEBUG: .../IO/Socket/SSL.pm:3060: free ctx 94075242626880 open=94075242626880 94075186406000
DEBUG: .../IO/Socket/SSL.pm:3064: free ctx 94075242626880 callback
DEBUG: .../IO/Socket/SSL.pm:3071: OK free ctx 94075242626880
[error] [http client] communication error: 500 Internal Server Error
DEBUG: .../IO/Socket/SSL.pm:3060: free ctx 94075186406000 open=94075186406000
DEBUG: .../IO/Socket/SSL.pm:3064: free ctx 94075186406000 callback
DEBUG: .../IO/Socket/SSL.pm:3071: OK free ctx 94075186406000
---

Apache logs:
---
[Wed Sep 11 15:43:04.505796 2024] [proxy_fcgi:error] [pid 53859] [client X.X.X.X:58565] AH01071: Got error 'PHP message: PHP Fatal error:  Incorrect integer value: 'LOGITECH' for column `glpidb`.`glpi_softwares`.`manufacturers_id` at row 1 in /var/www/glpi/src/DBmysql.php on line 1969'
[Wed Sep 11 15:47:54.460017 2024] [proxy_fcgi:error] [pid 53724] [client X.X.X.X:59470] AH01071: Got error 'PHP message: PHP Fatal error:  Out of range value for column 'manufacturers_id' at row 1 in /var/www/glpi/src/DBmysql.php on line 1969'
[Wed Sep 11 15:50:15.617868 2024] [proxy_fcgi:error] [pid 54260] [client X.X.X.X:63101] AH01071: Got error 'PHP message: PHP Fatal error:  Incorrect integer value: 'BROCADE' for column `glpidb`.`glpi_softwares`.`manufacturers_id` at row 1 in /var/www/glpi/src/DBmysql.php on line 1969'
[Wed Sep 11 15:52:38.592921 2024] [proxy_fcgi:error] [pid 54420] [client X.X.X.X:37290] AH01071: Got error 'PHP message: PHP Fatal error:  Out of range value for column 'manufacturers_id' at row 1 in /var/www/glpi/src/DBmysql.php on line 1969'
[Wed Sep 11 15:57:49.452604 2024] [proxy_fcgi:error] [pid 54665] [client X.X.X.X:62179] AH01071: Got error 'PHP message: PHP Fatal error:  Out of range value for column 'manufacturers_id' at row 1 in /var/www/glpi/src/DBmysql.php on line 1969'
---

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

GLPI 10.0.6 Debian 12 - PHP 8.1 Activated plugins Account 3.0.3 / Print to pdf 3.0.0 Unactivated plugins FusionInventory 10.0.6+1.1

GLPI 10.0.16 Debian 12 - PHP 8.2 Activated plugins Account 3.0.4 / Print to pdf 3.0.0

Anything else?

No response

trasher commented 1 month ago

Please provide an inventory file we can use to reproduce your issue on a fresh GLPI instance.

fbarbieu commented 1 month ago

Hi Trasher, The inventory files contain data that is classified as confidential to us (computer name, domain, networks...). If I anonymize them, will that be okay? I would at least leave the software part intact. Regards Franck

trasher commented 1 month ago

Just make sure issue is reproducible with your file on a fresh install and that's OK; it's all we need.

fbarbieu commented 1 month ago

inv.zip Hello, You will find 2 anonymized inventory files (Windows and Debian) in attached files. Regards Franck

trasher commented 1 month ago

The "window" file is not XML valid, and therefore cannot be imported. I've been able to import the other one, and everything seems OK: image

fbarbieu commented 1 month ago

Hello, For the Windows file, my bad, I had removed one character too many when anonymizing. The corrected file is attached. windows_ano_v2.zip For the Debian file, do you have any idea what is causing the error message I am getting on my end? Have a good day. Franck

trasher commented 1 month ago

Hello, For the Windows file, my bad, I had removed one character too many when anonymizing. The corrected file is attached. windows_ano_v2.zip

I dot no have time right now to check again.

For the Debian file, do you have any idea what is causing the error message I am getting on my end? Have a good day. Franck

Since I have no problem on my side, no idea. Certainly something kind of wrong in your existing database, hard to say.

fbarbieu commented 1 month ago

For Windows inventories, it seems that dictionary rules on manufacturers are causing problems.

An import with "INVOKE DSI" as manufacturer does not pass with the following rule enabled:

When a deactivate it, import works. I have the same error with similar rules.

Franck

fbarbieu commented 1 month ago

For Debian inventories, the error below persists:

[Mon Sep 16 18:00:09.872792 2024] [proxy_fcgi:error] [pid 295549] [client 192.168.0.63:55586] AH01071: Got error 'PHP message: PHP Fatal error: Out of range value for column 'manufacturers_id' at row 1 in /var/www/glpi/src/DBmysql.php on line 1969'

Franck

trasher commented 1 month ago

I did not say you do not have an error but I need a way to reproduce in order to fix. There is probably something in your setup or existing database that cause the issue. Maybe jsut a bit of "clean" is needed, can't say.

fbarbieu commented 1 month ago

Hello,

I have deactive manufacturers rules for manufacturers in errors message. The following message no longer appears: AH01071: Got error 'PHP message: PHP Fatal error: Incorrect integer value: 'BROCADE' for column glpidb.glpi_softwares.manufacturers_id at row 1 in /var/www/glpi/src/DBmysql.php on line 1969'

Only the following error still appears: AH01071: Got error 'PHP message: PHP Fatal error: Out of range value for column 'manufacturers_id' at row 1 in /var/www/glpi/src/DBmysql.php on line 1969' We have more than 3400 manufacturers in the glpi_manufacturers table of our GLPI. In the tables descriptions, manufacturers_id is a "int(10) unsigned" (glpi_manufacturers, glpi_softwares...). Could it be possible that a variable is set to an integer with too few characters?

Have a good day. Franck