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glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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When a new notification is added to glpi with the status closed, the person "Assigned to” disappears, only the “Requester” and "Observer" remain #18016

Open marek191 opened 1 month ago

marek191 commented 1 month ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.16

Bug description

When adding a new request in GLPI (e.g., to document previous work or backlog), the user sets the status of the request directly to “closed” instead of letting it go through the usual process.

Problem: After saving a request, the “Assigned to” field (representing the technician or person responsible for handling the request) disappears, and only the “Requester” and “Observer” fields remain visible.

We tested this in a freshly installed GLPI on a test environment version. 10.0.16 and the problem occurs there as well.

Before adding a new notification image

After adding a new notification image

Relevant log output

No response

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

No response

Anything else?

No response

pacomm commented 1 month ago

I have the same problem...

sewkol commented 1 month ago

I have exactly the same problem on 2 different installations. The workaround is to first add a ticket and then close it - in this case the person is not "magically" removed. The problem is the multiple notifications to employees...