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glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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Delete Remote management id #18229

Open cyrakuse opened 3 weeks ago

cyrakuse commented 3 weeks ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.16

Bug description

We use Anydesk for Remote Management. In some computers, i have multiple Remote ID. When i want to delete one, the page reload but the remote id is not deleted

When my computer make his inventory with GLPI agent, it never delete old remote id.

Relevant log output

don't have anything in log files.

Page URL

/front/computer.form.php

Steps To reproduce

Go to a computer go to remote management tab tick a remote id click on action click on delete

Your GLPI setup information

No response

Anything else?

No response

trasher commented 3 weeks ago

When my computer make his inventory with GLPI agent, it never delete old remote id.

Please check if this happen with a partial (default on latests glpi-agent releases) or a full inventory.

cyrakuse commented 3 weeks ago

we had the problem with partial inventory so we have tested with full inventory and it's the same

trasher commented 3 weeks ago

When i want to delete one, the page reload but the remote id is not deleted

I've tested on my local instance, I do not reproduce. When removing a remote management from a computer from the webUI, it works as expected on my side.

Maybe try without plugins, and on a fresh instance to see if you reproduce.

trasher commented 3 weeks ago

(full inventory part at least has been fixed [and tested] as of https://github.com/glpi-project/glpi/pull/16057)