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glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
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Real-time SLA #18311

Closed CastelliDV closed 8 hours ago

CastelliDV commented 8 hours ago

Code of Conduct

Contribution description

Hello,

Version : 10.0.14.

I need to get a KPI, to have the SLA in real time. In GLPI, you have to wait for a status change to get the status time (for example, pending). Is it possible to get the time in real time and not after a status change? This would give a warning before the SLA is exceeded. I'm looking for a field that will give me the total time of the ticket in real time. I could then subtract the waiting time already spent on the creation date and get what I want. Maybe it exists, but I haven't found anything like it. I'd like to avoid having to set up a datawarehouse just for this indicator. Thank you in advance for your help.

Best regards, Guillaume CASTELLI

github-actions[bot] commented 8 hours ago

This issue has been closed as we only track bugs here.

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