raregtp
commented
1 week ago Well, as luck would have it, I've found a work-around (but don't know what changed from 10.0.15 to 10.0.17). While making adjustments to the HTML to remove the ##IFticket.status=Pending## code block, I was hoping to just keep it commented and move it in the code. So this:
\ \
\ \##ticket.title## \##ticket.authors## \##ticket.priority## \##ticket.status## \##IFticket.assigntousers####ticket.assigntousers##> \
##ENDIFticket.assigntousers####IFticket.assigntogroups##
##ticket.assigntogroups## ##ENDIFticket.assigntogroups####IFticket.assigntosupplier##
##ticket.assigntosupplier## ##ENDIFticket.assigntosupplier##>##ticket.creationdate## \
was changed to this:
\ \ \
\ \ \##ticket.title## \##ticket.authors## \##ticket.priority## \##ticket.status## \##IFticket.assigntousers####ticket.assigntousers## \
##ENDIFticket.assigntousers####IFticket.assigntogroups##
##ticket.assigntogroups## ##ENDIFticket.assigntogroups####IFticket.assigntosupplier##
##ticket.assigntosupplier## ##ENDIFticket.assigntosupplier####ticket.creationdate## \
Not sure why that would make a difference other than there's an extra carriage return in there....but the tags are still commented out. Either way....would be good to know what changed, but I'm good with this adjustment in my code as it renders the results I was trying to achieve and am used to in the prior GLPI version.
Code of Conduct
Is there an existing issue for this?
Version
10.0.17
Bug description
Using version 10.0.15, the notification for tickets not solved in X days had been working fine on our weekly notification schedule for this item. After upgrading to 10.0.17, our alert for tickets not closed quick parsing the tags correctly.
Prior to 10.0.17, our code block in the HTML notification template translation looked like this:
After updating to 10.0.17, the only way I can get the tags to parse in the above code block is to remove the ##IFticket.status=Pending## and related tags, making the above code block look like this:
I have tried various combinations of the above, and also tried switching to ##IFticket.storestatus=4## in place of the ##IFticket.status=Pening##, but nothing seems to work at this point. It seems related to the fact that I'm embedding it within a FOREACH block, and I have ran into "embedding" issues in some of our other templates that forced me to be creative on how I built out our templates.
Basically, just need a way for the alertnotclosed notification to allow for excluding pending tickets, or for specifying the ticket status to include. This could be an alert configuraiton option on the automatic action, or it could be a "code" solution in my HTML.....which is what was working prior to 10.0.17.
Relevant log output
Page URL
No response
Steps To reproduce
alertnotclosed-ticketnotification.txt
Your GLPI setup information
Information about system installation & configuration
Server
Operating system: Linux somehost.somedomain.org 5.14.0-427.37.1.el9_4.x86_64 #1 SMP PREEMPT_DYNAMIC Wed Sep 25 11:51:41 UTC 2024 x86_64 PHP 8.3.12 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, random, session, shmop, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="100M" safe_mode="" session.save_handler="files" upload_max_filesize="100M" disable_functions="" Software: Apache/2.4.57 (Rocky Linux) OpenSSL/3.0.7 () Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36 Server Software: MariaDB Server Server Version: 10.5.22-MariaDB Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: glpi@127.0.0.1/glpi Host info: 127.0.0.1 via TCP/IP PHP version (8.3.12) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter. curl extension is installed. gd extension is installed. intl extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.5.22) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/lib/glpi/_cache has been validated. Write access to /var/lib/glpi/_cron has been validated. Write access to /var/lib/glpi has been validated. Write access to /var/lib/glpi/_dumps has been validated. Write access to /var/lib/glpi/_graphs has been validated. Write access to /var/lib/glpi/_lock has been validated. Write access to /var/lib/glpi/_pictures has been validated. Write access to /var/lib/glpi/_plugins has been validated. Write access to /var/lib/glpi/_rss has been validated. Write access to /var/lib/glpi/_sessions has been validated. Write access to /var/lib/glpi/_tmp has been validated. Write access to /var/lib/glpi/_uploads has been validated. For security reasons, SELinux mode should be Enforcing. Web server root directory configuration seems safe. Sessions configuration is secured. OS and PHP are relying on 64 bits integers. exif extension is installed. ldap extension is installed. openssl extension is installed. Following extensions are installed: bz2, Phar, zip. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/html/glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
LDAP directories
Server: 'ldaps://someldaphost.somedomain.org', Port: '636', BaseDN: 'DC=somedomain,DC=org', Connection filter: '(&(objectClass=user)(objectCategory=person)(memberOf=CN=somegroup,OU=GLPI,OU=Groups,DC=somedomain,DC=org)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'CN=someaccount,CN=Service Accounts,DC=somedomain,DC=org', Use TLS: noneSQL replicas
Notifications
Plugins list
actualtime Name: ActualTime Version: 3.0.0 State: Enabled Install Method: Marketplace fields Name: Additional Fields Version: 1.21.15 State: Enabled Install Method: Marketplace news Name: Alerts Version: 1.12.4 State: Enabled Install Method: Marketplace archisw Name: Apps structures Version: 3.0.20 State: Enabled Install Method: Marketplace behaviors Name: Behaviours Version: 2.7.3 State: Enabled Install Method: Marketplace archibp Name: Business Processes Version: 2.0.11 State: Enabled Install Method: Marketplace positions Name: Cartography Version: 6.0.3 State: Enabled Install Method: Marketplace datainjection Name: Data injection Version: 2.14.0 State: Enabled Install Method: Marketplace archidata Name: Data structures Version: 1.0.15 State: Enabled Install Method: Marketplace dataflows Name: Dataflows Version: 3.0.13 State: Enabled Install Method: Marketplace archimap Name: Diagrams Version: 3.3.4 State: Enabled Install Method: Marketplace escalade Name: Escalation Version: 2.9.9 State: Enabled Install Method: Marketplace footer Name: Footer Version: 1.1.1 State: Enabled Install Method: Manual formcreator Name: Form Creator Version: 2.13.9 State: Enabled Install Method: Marketplace fpsoftware Name: FP Software Version: 2.0.0 State: Enabled Install Method: Manual archifun Name: Functional Areas Version: 2.2.11 State: Enabled Install Method: Marketplace gappessentials Name: Gapp Essentials Version: 2.3.0 State: Enabled Install Method: Marketplace glpiinventory Name: GLPI Inventory Version: 1.4.0 State: Enabled Install Method: Marketplace mailanalyzer Name: Mail Analyzer Version: 3.2.0 State: Enabled Install Method: Manual mfa Name: MFA Version: 1.0.2 State: Enabled Install Method: Marketplace mreporting Name: More Reporting Version: 1.8.6 State: Enabled Install Method: Marketplace oauthimap Name: Oauth IMAP Version: 1.4.3 State: Enabled Install Method: Marketplace genericobject Name: Objects management Version: 2.14.10 State: Enabled Install Method: Marketplace pdf Name: Print to pdf Version: 3.0.0 State: Enabled Install Method: Marketplace reports Name: Reports Version: 1.16.0 State: Enabled Install Method: Marketplace singlesignon Name: Single Sign-on Version: 1.3.5 State: Enabled Install Method: Manual statecheck Name: Statecheck Rules Version: 2.4.3 State: Enabled Install Method: Marketplace manufacturersimports Name: Suppliers imports Version: 3.0.9 State: Enabled Install Method: Marketplace taskdrop Name: TaskDrop Version: 2.0.0 State: Enabled Install Method: Marketplace tasklists Name: Tasks list Version: 2.0.3 State: Enabled Install Method: Marketplace timelineticket Name: Timeline of tickets Version: 10.0+1.2 State: Enabled Install Method: Marketplace trademark Name: Trademark Version: 1.4.1 State: Enabled Install Method: Manual vip Name: VIP Version: 1.8.2 State: Enabled Install Method: Marketplace webresources Name: Web Resources Version: 2.0.4 State: Enabled Install Method: Marketplace webhook Name: Webhooks Version: 1.0.18 State: Enabled Install Method: Marketplace yagp Name: YAGP Version: 2.3.1 State: Enabled Install Method: MarketplaceLocales overrides
Anything else?
No response