Closed Armin83 closed 3 years ago
@orthagh Is this a known bug or does this filter don't work correct ?
Very similar problem here. I have SLA / SLT defined to follow several of my ITIL categories.
Configuration:
Problem: SLA constantly sends mails as if ticket has been Updated and the ticket is not updated! SLA has been started and it works but it sends mail as if the ticket has been changed. SLA has not made any changes to the ticket yet the mail of an update has been sent. This is very frustrating and my GLPi has become a spamming service. Sending SLA remnider has the sam effect. Please help!
2017-05-02 16:00:02 [@myhostname]
*** MySQL query error:
SQL: INSERT
INTO glpi_slalevels_tickets
(date
,slalevels_id
,tickets_id
) VALUES (\'2017-05-02 15:59:38\',\'1\',\'4178\')
Error: Duplicate entry '4178-1' for key 'unicity'
Backtrace :
inc/commondbtm.class.php:436
inc/commondbtm.class.php:852 CommonDBTM->addToDB()
inc/slt.class.php:928 CommonDBTM->add()
inc/slalevel_ticket.class.php:217 SLT->addLevelToDo()
inc/slalevel_ticket.class.php:133 SlaLevel_Ticket::doLevelForTicket()
: SlaLevel_Ticket::cronSlaTicket()
inc/crontask.class.php:832 call_user_func()
front/cron.php:88 CronTask::launch()
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I have the following. SLT escalation for time to solve. The ticket have a supplier assigned so i should no get a email.
` Add an escalation level Name Execution … - 12 hours Active … Yes Actions Name Execution Active Noch-nicht-gelöst - 4 hours 0 minutes Yes Criteria Criterion Condition Reason Technician exists Yes Status is not Pending Status is not Processing (planned) Assigned to a supplier is N/A Criterion Condition Reason Actions Fields Action type Value Automatic reminders of SLT Send Yes Fields Action type Value
`
If i search for this combination i got no tickets in my system, but i got a escalation. I should not get a escalation if a supplier is assigned.