glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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BUG - GLPI 9.1.3 - New installed software doesn't appears in computer's software list (but this didn't happen in GLPI 9.1.2) #2288

Closed loyolajavi closed 7 years ago

loyolajavi commented 7 years ago

Hi, I want to show you an error when i install new software in computers. This happens with GLPI 9.1.3 (with 9.1.2 this did not happen):

1) The first inventory of computer "PC1" works fine (the list of software is complete with 416 software installed) image

2) Later, I install "Notepad++" in the computer "PC1" locally

3) Force an inventory in "PC1"

4) The change seems to apply 4.1) in History of "PC1": 3717 2017-06-12 16:00 Plugin_FusionInventory Software Install the software: Notepad++ (64-bit x64) - 7.3.3 (1248) image

4.2) in Import Information: notepad++ (64-bit x64)$$$$7.3.3$$$$48$$$$0$$$$1 .... image

4.3) But in PC1-Software the list still has 416 installed programs image

4.4) The software Notepad++ (64-bit x64) - 7.3.3 appeers in Assets-Software, but in Licenses - Number of installations there is 0 installations. image

If I click in install software inside the computer PC1 and choose notepad 7.3.3, the software adds to the list, but does not automatically when the fusioninventory send the inventory to glpi (should be add the software notepad++ to computer's software list) What can i do to solve this?

Thank you very much Best regards

The GLPI config is: Operating system: Linux 7d9c4e05842f 4.4.0-38-generic #57-Ubuntu SMP Tue Sep 6 15:42:33 UTC 2016 x86_64 PHP 5.6.30-0+deb8u1 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bcmath, bz2, calendar, ctype, curl, date, dba, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, json, ldap, libxml, mbstring, mhash, mysql, mysqli, openssl, pcre, pdo_mysql, posix, readline, session, shmop, soap, sockets, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlwriter, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.10 (Debian) (Apache/2.4.10 (Debian) Server at XXX Port ZZ) Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 Server Software: (Ubuntu) Server Version: 5.5.41-0ubuntu0.12.04.1 Server SQL Mode: Parameters: XXX@XXX/XX Host info: XXX via TCP/IP

OK/var/www/glpi/config : OK OK/var/www/glpi/files : OK OK/var/www/glpi/files/_dumps : OK OK/var/www/glpi/files/_sessions : OK OK/var/www/glpi/files/_cron : OK OK/var/www/glpi/files/_graphs : OK OK/var/www/glpi/files/_lock : OK OK/var/www/glpi/files/_plugins : OK OK/var/www/glpi/files/_tmp : OK OK/var/www/glpi/files/_rss : OK OK/var/www/glpi/files/_uploads : OK OK/var/www/glpi/files/_pictures : OK OK/var/www/glpi/files/_log : OK Web access to the files directory, should not be allowed Check the .htaccess file and the web server configuration.

Libraries

htmLawed version 1.1.21 in (/var/www/glpi/lib/htmlawed) phpCas version 1.3.5 in (/var/www/glpi/vendor/jasig/phpcas/source) PHPMailer version 5.2.23 in (/var/www/glpi/vendor/phpmailer/phpmailer) Zend Framework in (/var/www/glpi/vendor/zendframework/zend-loader/src) zetacomponents/graph in (/var/www/glpi/vendor/zetacomponents/graph/src) SimplePie version 1.5 in (/var/www/glpi/vendor/simplepie/simplepie/library) TCPDF version 6.2.12 in (/var/www/glpi/vendor/tecnickcom/tcpdf) michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf) true/punycode in (/var/www/glpi/vendor/true/punycode/src) iacaml/autolink in (/var/www/glpi/vendor/iamcal/lib_autolink) sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)

MarcoMarcellusi commented 7 years ago

I confirm that upgrading 9.1.2 to 9.1.3 (neither 9.1.4), the client doesn't update server with its list .. (client: FusionInventory 2.3.18 .. 2.3.20) and DB tables aren't corrupted.

I reverted back the snapshot and waiting for a solution.

loyolajavi commented 7 years ago

Solved.. I installed FusionInventory Plugin 9.1+1.1